Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,687 Reviews)
Rating breakdown 4,687 reviews
5 Stars
3,476
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,609 out of
1,864)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
2
Sucky battery life
on March 28, 2022
Posted by: Galaxy fan
I should have kept my Note 10+, I used to charge it only twice a week. This S22 Ultra came with no charger but is needing charge every night.
Features
3
Performance
3
Design
5
Value
3
Response from Samsung USBy Charles, Samsung Care, April 6, 2022
Samsung wants to minimize the impact our products have on the environment. To promote better recycling habits, we are transitioning to removing earphones and charger plugs. Samsung believes removing earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items. Here is a link for more details to help you maximize the device's potential.
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144376015
Have a great day.
^Charles
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144376015
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Nope, unacceptable
on April 15, 2022
Posted by: Do better
from Piscataway Land
Expertise:Intermediate
Preordered to upgraded from S20+. Day 5, phone fell (once), 3' and cracked. With a tempered glass screen protector and case. Toughest glass yet, they claim.. pshh. 20+ suffered more than that over a year and didn't have this issue. Also, the screen gets a green haze now. Should've saved my money.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, Samsung Care, April 22, 2022
Hi There,
Thank you for letting us know about the status of your Galaxy S22 Ultra. We are saddened to hear about your recent experience, as the screen is damaged. I understand the importance of getting your device fixed immediately. Please know that we are looking into this one, and we want to make sure that this will be taken care of.
You may visit this link below for some guidelines on how to schedule your repair and its repair cost:
https://www.samsung.com/us/support/repair/pricing/
Here is a link to the Manufacturer's Warranty:
https://www.samsung.com/us/support/legal/mobile/#standard-limited-warranty
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144431142
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
4
Nice big phone
on March 12, 2022
Posted by: Elle
from Virginia
Very nice phone, I had to find another phone brand because I always use to get LG phones. ☹️. First Samsung phone for me, I like it pretty much the only thing I really don't care for is the curved edges but all in all I think it's a great phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Missing features
on March 17, 2022
Posted by: Lostkittykat
from Colorado
Expertise:Expert
Seriously this is supposed to be the new better model? Is not! I am extremely disappointed in Samsung
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
3
Value
1
Response from Samsung USBy Chrystel, Samsung Care, April 21, 2022
Hi Lostkittykat,
Thank you for contacting us about this. We are saddened to hear that this did not meet your expectations. I know how disappointing it can be when expectations don't quite meet. We would definitely like to look into any issues you may be having with your Galaxy S22 Ultra to ensure that you are getting the best experience. Please know that we are continuously improving our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144427298
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
2
Battery goes fast
on March 26, 2022
Posted by: Rivas
from Illinois
I trend my s20 ultra to s22 ultra but the battery goes fast i can't used my phone all day , bad
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy Chrystel, Samsung Care, April 11, 2022
Hi Rivas,
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience this may have caused you, as you're having issues with the battery life on your Galaxy S22 Ultra. I understand how essential it is to enjoy using your device to its maximum potential without worrying about the shelf life. Please know that we are continually improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144391249
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Camera
on March 30, 2022
Posted by: Lucy
from Bahrain
Expertise:Intermediate
I was disappointed that the iPhone photography is better in terms of color
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy Charles, Samsung Care, March 31, 2022
Hi Lucy. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22 Ultra. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Here is a link that can help you get better images and color with the camera setting.
camera settings for Samsung galaxy phones; S20, S20+, and S20 Ultra camera settings
https://www.samsung.com/us/support/answer/ANS00086762/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144353608
Have a great day.
^Charles
camera settings for Samsung galaxy phones; S20, S20+, and S20 Ultra camera settings
https://www.samsung.com/us/support/answer/ANS00086762/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144353608
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
It's a downgrade
on April 3, 2022
Posted by: JMachotka
from Sussex, WI
Expertise:Intermediate
Downgrade! I was so excited to get this new phone as I recently dropped my S20 Ultra and found out the cost to repair it is not far off from the S22 with a trade in. In light of this I placed a pre-order and waited over a month to get my new S22 in the exclusive Graphite as that was the closest color to my S20. I purposely got the 128gb as all the Galaxy phones I have owned up until now have had expandable memory so I did not think it would be a problem. To my shock and horror after I finally got the phone after waiting so long I opened up the box to find out this new model did away with the SD card slot! After going through the process of moving everything from my SD card to the S22 the phone was unusable! I was so disappointed as this was a key feature of the Galaxy phone that made them so much better than other phones out there and now in order to get more storage you have to pay several hundreds more. If I were to return my 128gb and rebuy the 512gb verision I have to wait another 6 to 7 weeks and I can't get the same deal I originally got with the order I placed nearly 2 months ago! I just decided to return the phone and stick with my cracked screen S20 until I find a phone and company better than Samsung. I mean it's outrageous that I had to wait over a month and then send the phone back and after spending hours transferring my stuff over the to the different phones and to be sent back and then rebought and then have to wait another 6-7 weeks and then not be able to get the same deal which is what made me buy the phone in the first place. NOT HAPPY AND NEVER RETURNING TO SAMSUNG AGAIN.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Charles, Samsung Care, April 4, 2022
We apologize for your experience with Galaxy S22 Ultra. We appreciate all feedback that helps us understand how to improve our products. We appreciate you giving our brand a chance. Thank you for taking the time to leave this review.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144365378
Have a great day.
^Charles
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144365378
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
The Best Android of All Time!
on August 1, 2022
Posted by: JKTheBest_07
from Karachi
Expertise:Expert
This phones performance blew me away and the cameras are the best of the best!!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US