Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,687 Reviews)
Rating breakdown 4,687 reviews
5 Stars
3,476
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,609 out of
1,864)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
5
Top performer. Extremely Impressive
on July 23, 2022
Posted by: rdsOLDschool
from FL
Expertise:Expert
Just over a month of use, this is one super mobile phone.
Began with Samsung Galaxy S2 back in the day.
Every Galaxy upgrade I got was one step closer to beating the iPhone. This S22 Ultra surpasses the iPhone easily. Advanced features make the top of the line iPhone made for people who are text illiterate. The only way you see an iPhone now is in the rear view mirror.
Began with Samsung Galaxy S2 back in the day.
Every Galaxy upgrade I got was one step closer to beating the iPhone. This S22 Ultra surpasses the iPhone easily. Advanced features make the top of the line iPhone made for people who are text illiterate. The only way you see an iPhone now is in the rear view mirror.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
It’s a great phone
on July 25, 2022
Posted by: Ray2022
from Los Angeles
Expertise:Intermediate
I love the phone but the only problem and hopefully it gets fix soon is the text messages from the competition can’t send pictures to iPhones I’d use both messaging apps an no luck …
Features
3
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Relieved..I love it.
on July 31, 2022
Posted by: Phonedropper
from Clearwater
Expertise:Intermediate
Honestly I got super worried reading reviews after my husband told me he swapped my s20+ with s22ultra ..it came and it sat in the box for days but I've been using it now for a couple weeks and it's so much better...battery lasts me all day and I use my phone alot music games GPS photos. Camera is far superior and it's nice to have a stylus back. I got 256gb cuz I like to keep a lot of junk on my phone and no SD card is a set back. I've been a samsung user for about 10 years my husband likes to have the latest phones he swapped from the iPhone 13pro (tried iPhone for a year and hated it) and he is much happier being back with samsung too. Iphone does take a better photo though.
But more than anything. I'm a phone dropper (also a phone misplacer)..every samsung I've had ive shattered or cracked the screen. I have the samsung flip cover on this s22 nothing special and I dropped it FOUR times today onto pavement and shockingly it's still entirely intact. Getting an otterbox though not taking any more chances.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Wha a huge disappointmen in every aspect
on August 10, 2022
Posted by: Lesuth
from Maryland
Expertise:Expert
It has never been so hard to take a shot the auto focus is a mess, worse face recognition ever, for heavy gamers this cellphone overheat way too much and the display sensitivity is below average, even with great connectivity to any internet most of the heavy games like call of duty will lag from time to time making it really annoying I can keep going with my review way more but this is enough for never ever try a Samsung cellphone again is not worth half of the price
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, August 12, 2022
Hi Lesuth,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we continue to innovate and improve on the design and functionality of our products. With your screen being slow to respond, you can increase the touch sensitivity by going into Settings>tap Display > Touch sensitivity to enable. I’ve attached a link that should be of use concerning keeping your device at its normal temperature. Please feel free to contact Samsung Support for any further assistance. Thank you for being a valuable customer. –Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we continue to innovate and improve on the design and functionality of our products. With your screen being slow to respond, you can increase the touch sensitivity by going into Settings>tap Display > Touch sensitivity to enable. I’ve attached a link that should be of use concerning keeping your device at its normal temperature. Please feel free to contact Samsung Support for any further assistance. Thank you for being a valuable customer. –Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Worst phone ever
on September 29, 2022
Posted by: Ale96
from NC
Expertise:Expert
Worst phone ever!
It's been 4-6 months with my 2 phones and mine stopped working 4 months in and had to get a replacement. Same phone just "" new. Trash phone still won't work and now just tonight my husband's phone went to reset and never turned back on so now he needs a phone. Both were bought same time. So now what 4 phones?? DO NOT RECOMMEND WASTING YOUR MONEY OR TIME!!
It's been 4-6 months with my 2 phones and mine stopped working 4 months in and had to get a replacement. Same phone just "" new. Trash phone still won't work and now just tonight my husband's phone went to reset and never turned back on so now he needs a phone. Both were bought same time. So now what 4 phones?? DO NOT RECOMMEND WASTING YOUR MONEY OR TIME!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, September 30, 2022
Hi Ale96,
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate your feedback as we always strive to improve on the designs and functionality of our devices. Please reach out to Samsung Support, attached below for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate your feedback as we always strive to improve on the designs and functionality of our devices. Please reach out to Samsung Support, attached below for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Really awesome! Some personal preference issues
on March 16, 2022
Posted by: Orchdork
from UT
This phone is fantastic! Beautiful build, amazing camera (the 10x zoom is SUPER detailed and clear), great speed, but there is one problem that is just personal preference. You're not able to separate the general text message sound from the main notification sound. You can set different sounds for single people and groups, but not for receiving a text from anybody else.
This is a big deal, just for me (I'm not sure anybody else likes this), and I'm really hoping Samsung brings back the general SMS tone setting. Thank you! (The phone is still fantastic in almost every other way)
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Nice phone
on March 17, 2022
Posted by: MimiJo
Expertise:Beginner
I was excited about getting this new phone until I did. I wish the battery lasted longer.
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Bad antennas
on March 18, 2022
Posted by: Ap2011
from Winterville NC
Expertise:Expert
The phone is okay they need to release an update fast. My phone loses connection with WIFI, the Bluetooth connects and reconnect time to time and the cellular antenna is not the strongest. I've searched the web and others are having the same issue.
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
3
Written by a customer while visiting Samsung US