Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,687 Reviews)
Rating breakdown 4,687 reviews
5 Stars
3,476
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,609 out of
1,864)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
1
Mr
on March 15, 2022
Posted by: Seabees
from Inez,Kentucky
Less than a month and the battery life isn't any good single ain't no better than a sucky iPhone 13 pro max my iPhone 11 was better than both
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Great but easily compromised
on August 16, 2022
Posted by: S22hater
from Doesn't matter they can mock location lol
Expertise:Intermediate
I thought it was the best phone when I got it until someone started hacking it and I realized the pen has features for air control where someone can mock your location and even while in safe mode they can control it in the background accepting any terms they want without your acknowledge
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
3
Response from Samsung USBy Bethany, Social Commerce, August 18, 2022
Hello. Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate all feedback as we continue to innovate and improve on the design and functionality of our products. Please reach out to Samsung Support, attached below, for assistance with air control. Thank you for being a valued customer. –Bethany
smsng.us/Samsung-Support
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Doesn't work with Android Auto
on March 5, 2022
Posted by: Answer
Doesn't work with Android Auto. This seems to be a widespread issue. Also, the phone feels like a lead brick in comparison to the Note 10+ I switched from.
No, I would not recommend this to a friend.
Written by a customer while visiting Samsung US
Customer Rating
1
Camera Is Horrible
on April 9, 2022
Posted by: Dark Storm
from Winston-Salem, NC
Expertise:Intermediate
Listen, for the little features they call upgrades, you won't miss them even if you tried out the 22 ultra. The Camera is garbage compared to the Note 20 regular. Auto HD is no longer an option, so your pictures are dark. The Flash Light is noticeably dimmer than the s20 note. There is no noticeable difference in processing speed, and the fact that they took away memory expansion means they are trapping you into spending hundreds of dollars more for adequate memory storage vs a few dollars for memory card. S22 Ultra is a rip-off.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
A Big Miss; then a Foul and finally a Hit????
on April 9, 2022
Posted by: MRBIGRED
from New York, NY
Expertise:Expert
I've been a SAMSUNG customer/fan since 2012. I Ordered/Purchased the Galaxy S22 Ultra from on 3/2/22 with scheduled delivery setup for 4/8/22. Phone arrived and was setup using WiFi/Smart Switch on 3/28/22. I immediately noticed that phone was running "Mad Hot" during calls/use/charging (Very sadly reminiscent of the SAMSUNG Galaxy S7 debacle, which I also owned/returned). Next, my new SAMSUNG phone started shutting off and on, at a very rapid rate, by itself. I contacted my carrier and an exchange was setup, at my local wireless store. Techs had endless problems transferring my personal data from the defective S22 Ultra to the new replacement S22 Ultra, due to the defective S22 Ultra constantly shutting down. I ended up successfully doing Smart Switch transfers, at home, using my WiFi. Next, I had to trek to FedEx to return the defective phone. Just after FedExing the defective phone, I attempted to photograph my FedEx receipt, as I needed to get my sales tax on the defective phone refunded....YES, I NOW HAD TO PAY SALES TAX ON TWO PHONES!!! Unfortunately, THE CAMERA on the replacement S22 Ultra phone was inoperable. The Camera App was BLANK!!! I immediately contacted SAMSUNG Customer Service/Tech Support, and a Tech fixed my replacement Galaxy S22's camera function. All in all, not an enjoyable, albeit uber time-consuming break-in period with my new SAMSUNG product. I really looked forward to upgrading from my SAMSUNG Galaxy 9+, but the experience thus far, has been one catastrophe after another. I felt very let-down by SAMSUNG and their severely poor product quality control. Now, I only hope that I will be able to update this review with some positive updates. Wish me luck.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S22 ULTRA review
on July 23, 2022
Posted by: Shane
from Riverside, OH
Expertise:Beginner
It's totally worth the upgrade from a Note 10+! I recommend it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S22 Ultra
on July 29, 2022
Posted by: Ruthann877
from Glenallen, mo
I received my phone a month ago. I am absolutely in love with this phone.
All my pictures come out very vibrant. Phone is working perfectly.
All my pictures come out very vibrant. Phone is working perfectly.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Good phone very poor support
on August 19, 2022
Posted by: Hah3day
from Bloomington, mn
Expertise:Intermediate
Can not find a way to turn off: google on hone page, after a night could not make or recieve calls bixby
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
1
Value
2
Response from Samsung USBy Bethany, Social Commerce, August 23, 2022
Hello. Thank you for your review of the Samsung Galaxy S22 Ultra. At Samsung, we value all feedback as we strive to innovate and improve on the design and functionality of our products. There’s another way to switch off your device besides the side buttons. If you swipe down from the top of the screen and then swipe down a second time and press the ‘power’ icon in the top right corner next to the search icon.
You can also go into Settings> Advanced features>Side Key
From there you are able to change the side key from Wake Bixby to Power off menu. Right below that is also a guide on How to power off your phone.
I've attached a link that offers troubleshooting steps you can take if your device is unable to make or receive calls. If you need any further assistance, please reach out to Samsung Support.
Thank you for being a valued customer. -Bethany
Galaxy phone is unable to make or receive calls (samsung.com)
smsng.us/Samsung-Support
You can also go into Settings> Advanced features>Side Key
From there you are able to change the side key from Wake Bixby to Power off menu. Right below that is also a guide on How to power off your phone.
I've attached a link that offers troubleshooting steps you can take if your device is unable to make or receive calls. If you need any further assistance, please reach out to Samsung Support.
Thank you for being a valued customer. -Bethany
Galaxy phone is unable to make or receive calls (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US