Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,687 Reviews)
Rating breakdown 4,687 reviews
5 Stars
3,476
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,609 out of
1,864)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
5
Terrific phone
on January 15, 2023
Posted by: mort33
from Prairie Village, Kansas
Expertise:Intermediate
Best of the best. No lag, screens bight and sharp. Feels good in the hand. The only, very minor, thing I have trouble with is the fingerprint scanner. A lot of times it takes me 4 or 5 scans before it works. I also have the Flex which has the scanner on the home button which works great. Wish more of the Samsung phones had the same thing. Battery is okay, lasting a full day.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wow love this phone
on January 17, 2023
Posted by: Lace jo
from Cresaptoqn Maryland
Expertise:Intermediate
Got this and few days ago, almost a week now and I absolutely in love! If I had to pick my 2 most favorite features about this phone that makes it stand out above all the rest would b 1 the level of customization omg. I just found out last night I can trim my videos down an use them as a lock screen which is amazing since my grandchild is the light of my life she is Def my lock screen. An I also love love love can't say it enough LOVE the S Pen. I wouldn't give it a 2nd thought if u was thinking about upgrading do it!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
BEWARE motherboard failure less than 8 months...
on January 17, 2023
Posted by: RIGHT2REPAIR
from Montana
Expertise:Intermediate
Third time writing a review because samsung refuses to allow anything negative written about this phone. Simply put, an utter joke that a flagship phone had a motherboard failure within 8 months. Stay aware from this phone
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 19, 2023
Hello,
Thank you for your thoughts on the Samsung Galaxy S22 Ultra. Your feedback is valuable as we continue leading the charge on innovation. We never want our customers to feel as if they’ve had a less than idea experience. It sounds as if your device is still under warranty, so I've linked our warranty department below. Please reach out to them for assistance with your device. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Thank you for your thoughts on the Samsung Galaxy S22 Ultra. Your feedback is valuable as we continue leading the charge on innovation. We never want our customers to feel as if they’ve had a less than idea experience. It sounds as if your device is still under warranty, so I've linked our warranty department below. Please reach out to them for assistance with your device. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
amazing feature
on January 18, 2023
Posted by: meloSkinz
I've had the opportunity to use thus product and must say love samsungs devices that's the reason to coming back to Android
Written by a customer while visiting Samsung US
Customer Rating
2
Lacks customization features.
on January 21, 2023
Posted by: Infinity 66
This phone doesn't allow customization at all. App notifications cannot be customized. The lack of this makes the phone a headache to utilize. AT&T staff lack the ability to assist customers with this problem.
Response from Samsung USBy Bethany, Social Commerce, January 23, 2023
Hi Infinity 66,
Thank you for your review of the Samsung Galaxy S22 Ultra. Your feedback is appreciated as we continue leading the charge on innovation. I've attached a couple links that will help you customize notifications on your device. Please reach out to Samsung Support, also below for any further assistance. Thank you for being a valued customer. -Bethany
Control app notifications on your Galaxy phone or tablet (samsung.com)
Customize themes and icons on your Galaxy phone or tablet (samsung.com)
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. Your feedback is appreciated as we continue leading the charge on innovation. I've attached a couple links that will help you customize notifications on your device. Please reach out to Samsung Support, also below for any further assistance. Thank you for being a valued customer. -Bethany
Control app notifications on your Galaxy phone or tablet (samsung.com)
Customize themes and icons on your Galaxy phone or tablet (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Nice features but....
on January 21, 2023
Posted by: Mar1
from Atlanta
Expertise:Expert
After 6 month of use, the phone froze several times....charger port is not as stable, you will have to keep pushing it in and will stop charging if it moves a little
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
3
Response from Samsung USBy Bethany, Social Commerce, January 23, 2023
Hi Mar1,
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate your feedback as we continue to innovate and improve on the design and functionality of our products. I've attached a link that should help with the freezing you experienced. Also, a link to Samsung Repair Services. Often times they're able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance. with your charging port. Thank you for being a valued customer. -Bethany
Samsung phone freezes and crashes
Samsung | uBreakiFix
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate your feedback as we continue to innovate and improve on the design and functionality of our products. I've attached a link that should help with the freezing you experienced. Also, a link to Samsung Repair Services. Often times they're able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance. with your charging port. Thank you for being a valued customer. -Bethany
Samsung phone freezes and crashes
Samsung | uBreakiFix
Written by a customer while visiting Samsung US
Customer Rating
2
Did I get a lemon?
on January 21, 2023
Posted by: Txreddirtgirl
from Savannah, Georgia
Expertise:Intermediate
I haven't had my phone a month and it restarts no less than 5 times a day, but usually more. I have the auto restart under device care turned off. Verizon said it is a Samsung issue since it is still under warranty. I can somewhat deal with a horrible battery life, but restarting in the middle of a phone call or using for GPS is unacceptable. Makes me want to find out if I can exchange it through Verizon for a different model because it is only a great phone 50% of the time.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
2
Response from Samsung USBy Bethany, Social Commerce, January 23, 2023
Hi Txreddirtgirl,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your feedback is valuable as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they have had a less than idea experience. I've attached some links that should help with the battery life and restarting you've experienced. Also below is our warranty department. Please reach out to them for additional assistance with your device. Thank you for being a valued customer. -Bethany
Samsung phone or tablet reboots repeatedly
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your feedback is valuable as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they have had a less than idea experience. I've attached some links that should help with the battery life and restarting you've experienced. Also below is our warranty department. Please reach out to them for additional assistance with your device. Thank you for being a valued customer. -Bethany
Samsung phone or tablet reboots repeatedly
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
screen blacked out
on January 22, 2023
Posted by: jordy
Expertise:Intermediate
horrible quality the screen on this phone is as fragile as an egg even with a case and screen protector. half of my phone is permanently black. I would repair the phone but when I pay 1000+ for a flagship phone I expect it to be of good quality I think I'll just trade this one in and take my chances with appple or maybe the nothing phone.
Features
5
Performance
5
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 24, 2023
Hi Jordy,
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate your opinion as we strive to bring our consumers the best in product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached the link to Samsung Repair Services. Often times they are able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate your opinion as we strive to bring our consumers the best in product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached the link to Samsung Repair Services. Often times they are able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US