Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,687 Reviews)
Rating breakdown 4,687 reviews
5 Stars
3,476
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,609 out of
1,864)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
5
LoveLoveLove
on January 12, 2023
Posted by: Sway
from Lafayette, LA
Expertise:Intermediate
I'm enjoying the wonderful camera and S pen. Loving this phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Excellent features and a pen
on January 12, 2023
Posted by: Always Samsung
from Rainsville, AL
Expertise:Expert
Great phone, but I'm returning mine. The huge problem, this phone can't hold onto an internet connection. Only problem with it, but it's the most annoying and keeps me from being able to enjoy this fantastic S phone. Sorry. I'm attempting a replacement phone. I have the S22 Ultra 512. I'm going to try another one. I hope it works. Will update.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Bethany, Social Commerce, January 17, 2023
Hello,
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate your feedback as we continue to innovate and improve on the design and functionality of our products. We're thrilled you are enjoying the features and S Pen! I've attached a couple links that should help with the connectivity of your device. Also linked is our warranty department, please reach out to them for assistance as needed. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate your feedback as we continue to innovate and improve on the design and functionality of our products. We're thrilled you are enjoying the features and S Pen! I've attached a couple links that should help with the connectivity of your device. Also linked is our warranty department, please reach out to them for assistance as needed. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Great features!!
on January 12, 2023
Posted by: Brookie
I love this phone. It was an excellent choice. I recommend this to anyone who is looking for a new phone.
Written by a customer while visiting Samsung US
Customer Rating
2
Wi-Fi and Mobile network connectivity issues.
on January 13, 2023
Posted by: TheTechGoose
from Dalton Ga
Expertise:Intermediate
Thoroughly enjoyed the Samsung Galaxy S22 Ultra while it worked. Wi-Fi connectivity issues and will no longer connect to any mobile networks. Thought it was the service provider however I attempted to go through another provider with the E-sim however that just proved that the hardware was at fault not the service provider.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
2
Response from Samsung USBy Bethany, Social Commerce, January 17, 2023
Hi TheTechGoose,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your critique is valuable as we strive to innovate and improve on the design and functionality of our products. I've attached a couple links that should help with the connectivity of your device. Also below, is our warranty department, please reach out to them for assistance as needed. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Warranty-Info
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your critique is valuable as we strive to innovate and improve on the design and functionality of our products. I've attached a couple links that should help with the connectivity of your device. Also below, is our warranty department, please reach out to them for assistance as needed. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Just awesome
on January 13, 2023
Posted by: Koopdevile
Expertise:Intermediate
Very nice phone. Photos are incredible and battery life is amazing. Fast charging as well
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on January 13, 2023
Posted by: Grampacarriere
from Mississippi
Better then s21 faster the new features are awsome
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not what I expected, in a bad way
on January 14, 2023
Posted by: Sukie
from Portland, ME
Expertise:Expert
I bought this phone is October 2022. I upgraded from the ultra 21. Since getting this phone, I keep dropping calls, texts don't go through and even with 4 bars of 5g I don't have any service. I thought it was my provider but I have 2 co-workers that upgraded the same time I did and they have different networks and are having the same issues. Also, the screen doesn't touch well...I have to press buttons several times for it to work. Just not happy with the amount I paid for this for it to not work as well as the older model. The camera is the only nice thing about it.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 17, 2023
Hi Sukie,
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate your feedback as it ensures we remain innovative and improve on the designs and functionality of our products. I've attached some links that should help with your texts not going thru and the dropped calls you've experienced. Also, since it sounds as if your device is still under warranty, I've linked our warranty department below. Please reach out to them for assistance as needed. Thank you for being a valued customer. -Bethany
Messages on Samsung phone are slow, do not send, or cannot be received
Dropped calls on a Samsung phone
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate your feedback as it ensures we remain innovative and improve on the designs and functionality of our products. I've attached some links that should help with your texts not going thru and the dropped calls you've experienced. Also, since it sounds as if your device is still under warranty, I've linked our warranty department below. Please reach out to them for assistance as needed. Thank you for being a valued customer. -Bethany
Messages on Samsung phone are slow, do not send, or cannot be received
Dropped calls on a Samsung phone
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S22 Ultra.
on January 14, 2023
Posted by: Rex1
from New Mexico
Expertise:Intermediate
I have had this phone for four (4) months now, and by ("far") it is the best phone I have ever had.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US