Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,687 Reviews)
Rating breakdown 4,687 reviews
5 Stars
3,476
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,609 out of
1,864)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
2
No charger
on January 9, 2023
Posted by: Badj
Does not come with charger! So how will I charge it to be able to use it?
Response from Samsung USBy Bethany, Social Commerce, January 12, 2023
Hi Badj,
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate your thoughts as we continue to innovate and improve on the design and functionality of our products. Continuing what we started with the Samsung Galaxy S21 series, earphones and a charger plug are no longer included in the box because Samsung wants to minimize the impact our products have on the environment. Samsung believes the removal of earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items. Existing Galaxy users are encouraged to continue using their current earphones and charging plug, while new users will need to purchase them separately. If you need any assistance, please feel free to reach out to Samsung Support, attached below. Thank you for being a valued customer. –Bethany
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate your thoughts as we continue to innovate and improve on the design and functionality of our products. Continuing what we started with the Samsung Galaxy S21 series, earphones and a charger plug are no longer included in the box because Samsung wants to minimize the impact our products have on the environment. Samsung believes the removal of earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items. Existing Galaxy users are encouraged to continue using their current earphones and charging plug, while new users will need to purchase them separately. If you need any assistance, please feel free to reach out to Samsung Support, attached below. Thank you for being a valued customer. –Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Sd card option
on January 10, 2023
Posted by: Shop
from Ohio
Expertise:Expert
Miss sd card option please bring it back in next model
I would recommend this to a friend!
Features
1
Performance
4
Design
3
Value
4
Response from Samsung USBy Bethany, Social Commerce, January 13, 2023
Hi Shop,
We appreciate your feedback on the Samsung Galaxy S22. Your thoughts are valuable as we continue leading the charge on innovation. I've attached the link to Samsung Support, please reach out to them if you need any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
We appreciate your feedback on the Samsung Galaxy S22. Your thoughts are valuable as we continue leading the charge on innovation. I've attached the link to Samsung Support, please reach out to them if you need any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Happy customer
on January 10, 2023
Posted by: Satisfied
from California
I bought this in Dec 2022. Still learning how to use it but overall for me it is a good phone. I love it. A lot better than my previous phone which was an "A" series. I love the pen feature
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great feature
on January 10, 2023
Posted by: Chrisie braid
from Dallas,TX
I bought this last month and it been wonderful
The price is not too much for the feature
The camera is awesome for my work and it benefitting.
The price is not too much for the feature
The camera is awesome for my work and it benefitting.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Fantastic phone
on January 10, 2023
Posted by: Big Al
from Ventura, CA
Expertise:Intermediate
have had this for about 3 weeks. so far, so good. very impressed with the cameras, the microphone's sharp reproductions and the strong speaker. enjoy using the pen too! Pictures and videos i've taken are magnificent. love the super zoom abilites. i've not had it long enough to give it five stars yet. so far, it's fantastic.
Features
5
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great design and fun s pen is so helpful.
on January 10, 2023
Posted by: Wywhtlhntr
from Wyoming, USA
Expertise:Intermediate
I really like the s pen. Being able to draw on top of the page is so helpful. I really got it as an upgrade in memory and processor speed. My s10 became an upgrade for a family member who had 32Gb total memory. I believe our cat plays with his old one, especially if I leave the floating fish Screensaver on!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best that money can buy.
on January 11, 2023
Posted by: Docrob68
from California
Expertise:Intermediate
I’ve had my s22 ultra for a few months now and it just keeps getting better and better. I’m so happy that Samsung is starting to focus on optimizing their products rather than coming up with more features. Everyone keeps harping on apple as if they invented the smartphone. But the truth is they take more than they give. Samsung gives you the best bang for your buck. And i pray that they don’t turn into the android version of apple. Thank you Samsung for doing all that you do for the smartphone industry.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
S22 ultra
on January 11, 2023
Posted by: JT Samsung
from Columbus ohio
Expertise:Intermediate
I replaced my note 9 with the S22 ultra. The ultra seems slower, lags behind and cannot get visual voicemail and other apps to work. The only thing better about the s22 ultra is the camera.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Bethany, Social Commerce, January 11, 2023
Hi JT Samsung,
Thank you for your feedback on the Samsung Galaxy S22 Ultra. Your thoughts are valuable as we strive to innovate and improve on the design and functionality of our products. We are pleased you're enjoying the camera! I've attached a couple links that should help with the speed of your device, as well as some of the apps not working. Also below is Samsung Support. Feel free to reach out to them if you need any further assistance. Thank you for being a valued customer. -Bethany
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
App is crashing or not working on Samsung phone or tablet
smsng.us/Samsung-Support
Thank you for your feedback on the Samsung Galaxy S22 Ultra. Your thoughts are valuable as we strive to innovate and improve on the design and functionality of our products. We are pleased you're enjoying the camera! I've attached a couple links that should help with the speed of your device, as well as some of the apps not working. Also below is Samsung Support. Feel free to reach out to them if you need any further assistance. Thank you for being a valued customer. -Bethany
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
App is crashing or not working on Samsung phone or tablet
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US