Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,687 Reviews)
Rating breakdown 4,687 reviews
5 Stars
3,476
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,609 out of
1,864)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
5
Awesome camera!
on November 12, 2022
Posted by: Anonymous
from West Palm Beach
Expertise:Expert
I upgraded from my pixel 5 around 3 weeks now and so far im enjoying my s22 ultra!! The camera is amazing and everything fells so smooth.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Lost a customer
on November 21, 2022
Posted by: nickname990099
Expertise:Intermediate
I have been a loyal Samsung fan for years. But this will be the last Samsung I buy. I have no problems with the phone itself, but rather with the software. They made a deal with google and removed the video calling software. Now if you want to make a video call, you have to use google dou. I am not a dou user, I am not interested in using dou, and no one I know uses dou. Many people do not like how google insinuates itself into our lives, now Samsung made a deal with them, to force us to allow even further into our lives, without even ginving the option to opt out, and use to the old video calling software. Samsung, you have lost my respect and my loyalty. I will avoid samsung products in the future, not just phones, but all samsung products.
Features
1
Performance
5
Design
5
Value
3
Response from Samsung USBy Bethany, Social Commerce, November 23, 2022
Hello,
Thank you for your feedback on the Smasung Galaxy S22 Ultra. We welcome your input as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. Please reach out to Samsung Support for any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for your feedback on the Smasung Galaxy S22 Ultra. We welcome your input as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. Please reach out to Samsung Support for any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful phone!
on January 27, 2023
Posted by: LuvMyS22
from CA
Expertise:Intermediate
This was my birthday present! I am still learning all the features of my phone. So far, the pictures are fantastic! I am still setting up all my applications and websites. So far so good!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Garbage
on March 22, 2023
Posted by: Dr fini
I purchased the phone for the camera. I never had a good clear shot. Every video is shaky. Every pic is poorly lit, grainy or hazy.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Bethany, Social Commerce, March 30, 2023
Hi Dr fini... We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value your feedback as we continue to innovate and improve on the design and functionality of our products. I've attached some links that should help you achieve the perfect shot. Feel free to reach out to Samsung Support if we can be of any additional assistance. Thank you for being a valued customer. -Bethany
Issues with Camera app on Samsung phone or tablet
Camera modes and settings on Galaxy phones and tablets
Use the Camera app on the Galaxy S22 series (samsung.com)
Galaxy phone or tablet camera does not focus on the subject (samsung.com)
Galaxy phone or tablet photos and videos are blurry or dark (samsung.com)
smsng.us/Samsung-Support
Issues with Camera app on Samsung phone or tablet
Camera modes and settings on Galaxy phones and tablets
Use the Camera app on the Galaxy S22 series (samsung.com)
Galaxy phone or tablet camera does not focus on the subject (samsung.com)
Galaxy phone or tablet photos and videos are blurry or dark (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Screen will shatter. Even in Otterbein. If you buy
on May 5, 2023
Posted by: Disgruntled
from Tn
Expertise:Intermediate
On 3rd phone. If you breathe on screen it will shatter. If you do anything accept sit in a bed the galaxy s22 ultra is NOT the phone you want. Most delicate piece of electronics I've ever seen.
Features
4
Performance
3
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, May 9, 2023
Hello there, we are so grateful to you for providing your thoughts to us about your Samsung Galaxy S22 Ultra. We understand how frustrating it can be to have a damaged device and we want to assist you in any way we can. We have provided a link to the Customer Care+ Team, Samsung Support Team, and warranty information for your device. They can review all options available to you in regards to repair or warranty claim. We appreciate you being a Samsung customer, and look forward to assisting you with your device. -Elizabeth
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone, poor side power button location.
on May 15, 2023
Posted by: Arh73
Like the phone and have always liked the Samsung Galaxy series however the engineering designers really flopped on this one. Whoever thought it was a good idea to put the power button on the same side and right below the volume down button is moron. No thought whatsoever went in to making this decision. A grade school child would have known better than to put the power button next to any other button. Come on Samsung do better on the future models.
Features
4
Performance
5
Design
2
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible battery
on May 31, 2023
Posted by: Eli C
from Denver, CO
Expertise:Expert
I have had for 6 months, worst battery I've ever owned on a phone, I used it for about an hour and half with Google maps on Android auto, its been unplugged since 630 am its 430 now and I'm down to 2% in 10 hours while only using it for maps, I didn't even use the phone while at work and it drained 80% by the time I got done with work and I didn't even use it at all, I mean no music playing, nothing, just sitting in my frigging pocket.
This is unacceptable, garbage product wouldn't wish this on my worst enemy.
I used to love Samsung but I'm starting to second guess them now.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, June 1, 2023
Hey Eli C, we appreciate you sharing your feedback on your Samsung Galaxy S22 Ultra. We completely understand how important having a lasting battery is to your everyday life. We have provided a few links below to help you troubleshoot the battery life of your device. If you are still experiencing this difficulty, given the stated time of ownership, we have provided a link to the Samsung Support Team and the manufacturer warranty for your device. We appreciate you being a Samsung customer, and are here to assist you at your convenience. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
1
No SD I'm done! Fake iPhone
on October 25, 2022
Posted by: CorvetteTrev
from Westport, CT
Expertise:Expert
No SD CARD. BATTERY GETS HOT. NO BLACK AND WHITE WITH BLUE, GREEN, YELLOW, OR RED ONLY PHOTOS, (like the Note 2 had) no text message read back out loud. Speed up, slow down, different accents. I loved those two features. Infrared was nice. This seems like a spy phone for big tech and lacks the little things that matter to the end user. 1 star because it can make a call. Cloud storage is a scam.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
2
Value
2
Response from Samsung USBy Bethany, Social Commerce, October 27, 2022
Hello,
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate your feedback as we continue to bring our consumers the best in product design and functionality. I've attached a link that should be of use with keeping your device at a normal temperature. If you need further assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. -Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate your feedback as we continue to bring our consumers the best in product design and functionality. I've attached a link that should be of use with keeping your device at a normal temperature. If you need further assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. -Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US