Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,687 Reviews)
Rating breakdown 4,687 reviews
5 Stars
3,476
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,609 out of
1,864)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
2
Samsung's Decisions
on January 3, 2023
Posted by: MDH75
from Lakewood, WA
Expertise:Intermediate
The Galaxy S22 Ultra is not Samsung's best but it's not Samsung's worst. S22 Ultra has some good features such as Modes & Routines, more options for the drop-down button menu and the addition of the Pen & Note feature that was originally part of the Samsung Galaxy Note phone model. A huge mistake with all newer models is the removal of the micro SD card feature which gave you the ability to not have to use a cloud service and the ability to move apps, music, and photos to the micro SD card. All these no longer available features helped the end user save internal memory. Removal of these features along with the now discontinued Galaxy Note phone model is very disappointing. Not sure if my next phone will be a Samsung. Just say'n....
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 9, 2023
Hi MDH75,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your feedback is valuable as we continue leading the charge on innovation. I've attached some videos from our YouTube channel that show just a few features of your new device. Also below is Samsung Support, please reach out to them if you need any assistance. Thank you for being a valued customer. -Bethany
Galaxy S22 Ultra: Expert Review Highlights | Samsung - YouTube
Galaxy S22 Ultra: Untold Stories - Vision Booster & Heat Solution | Samsung - YouTube
Galaxy S22 Ultra: S Pen to Text | Samsung - YouTube
Galaxy S22: Make Light Your Paintbrush | Samsung - YouTube
Galaxy S22 Ultra: Untold Stories – Nightography | Samsung - YouTube Galaxy S22 Ultra: How to use Nightography | Samsung - YouTube
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your feedback is valuable as we continue leading the charge on innovation. I've attached some videos from our YouTube channel that show just a few features of your new device. Also below is Samsung Support, please reach out to them if you need any assistance. Thank you for being a valued customer. -Bethany
Galaxy S22 Ultra: Expert Review Highlights | Samsung - YouTube
Galaxy S22 Ultra: Untold Stories - Vision Booster & Heat Solution | Samsung - YouTube
Galaxy S22 Ultra: S Pen to Text | Samsung - YouTube
Galaxy S22: Make Light Your Paintbrush | Samsung - YouTube
Galaxy S22 Ultra: Untold Stories – Nightography | Samsung - YouTube Galaxy S22 Ultra: How to use Nightography | Samsung - YouTube
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Quality and Excellence that can't be Beat
on January 3, 2023
Posted by: Anonymous
The Galaxy S22 Ultra is a gorgeous and sleek device. I love it's squared corners as opposed to the majority of phones with rounded ones. The display is vibrant and probably the best one out there. Everything about this device is true quality of build and design. If you want the best android phone, then this is the one for you.
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent phone with some loss of features
on January 3, 2023
Posted by: RMMM
from Washington DC
Expertise:Intermediate
I've had this for a few months now and while it's great, I find it sad that in many ways it is a downgrade from my old Note 8, which it replaced. It's irritating that all the buttons are on one side. It's particularly irritating that somehow, to take a screenshot, a woman with a small hand is expected to be able to push both the power button and the volume down button with a single small thumb (the buttons are too far apart for that). I regret, also, that the MST functionality has gone. On the plus side, it's a powerful phone with a really excellent camera that has customisation capacities just not available on (for example) in iPhone. The battery lasts a full day with regular use, and of course it has an S-Pen. And best of all, it's much easier to make Bixby disappear completely.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
Doesn't works
on January 3, 2023
Posted by: Isasa
from Naples fl
Expertise:Intermediate
I bought this phone a couple weeks ago, and is a nightmare. It gets so hot when I used and plus I am not able to make or receive phone calls, I have to turned off and turned on to be able to make it works
Features
3
Performance
2
Design
3
Value
3
Response from Samsung USBy Bethany, Social Commerce, January 9, 2023
Hi Isasa,
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate your feedback as we strive to bring our consumers the best in design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a couple links that should help with the temperature of your device, and with you not being able to make calls. Also, since it sounds as if your device is still under warranty, the link to our warranty department is attached below. Please reach out to them, and or Samsung Support for assistance as needed. Thank you for being a valued customer. -Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
Galaxy phone is unable to make or receive calls (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate your feedback as we strive to bring our consumers the best in design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a couple links that should help with the temperature of your device, and with you not being able to make calls. Also, since it sounds as if your device is still under warranty, the link to our warranty department is attached below. Please reach out to them, and or Samsung Support for assistance as needed. Thank you for being a valued customer. -Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
Galaxy phone is unable to make or receive calls (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Long-time Galaxy User! Does not disappoint!
on January 3, 2023
Posted by: Stacy T
I've exclusively used Galaxy phones since 2012, over a decade now, with the whole Samsung ecosystem to match, the watch, ear buds, tablet, monitor, and TV. The new S22 Ultra does not disappoint. It is very much like my Note 10 was before except it is larger. It is fast, stable, and easy to use. Best of all, it has the stunning Samsung display. I like to use the Samsung leather slim case ($$$ but worth it) and the Samsung screen savers too. I love it!
Written by a customer while visiting Samsung US
Customer Rating
2
Worst one ever
on January 3, 2023
Posted by: Don Whoo
Worst Samsung phone ever.Needs constant restart to work
Response from Samsung USBy Bethany, Social Commerce, January 5, 2023
Hi Don Whoo,
Thank you for your review of the Samsung Galaxy S22 Ultra. We welcome your feedback as we continue to bring our consumers the best in design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. Since it sounds as if your device is still under warranty, I've attached the link to our warranty department. Please reach out to them for assistance with your device. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We welcome your feedback as we continue to bring our consumers the best in design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. Since it sounds as if your device is still under warranty, I've attached the link to our warranty department. Please reach out to them for assistance with your device. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Very disappointed
on January 3, 2023
Posted by: Dawn
from Texas
Expertise:Intermediate
The 1st week I got it, it was showing that it had moisture in the port. It took a week before that
notification went off. The next month I stopped receiving texts. I can send texts, but can't receive them. They have sent me 3 of the same phones and still not working. 😔
notification went off. The next month I stopped receiving texts. I can send texts, but can't receive them. They have sent me 3 of the same phones and still not working. 😔
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 10, 2023
Hi Dawn,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your critique is valuable as we strive to innovate and improve on our product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link that should help with you not receiving text messages. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Messages on Samsung phone are slow, do not send, or cannot be received
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your critique is valuable as we strive to innovate and improve on our product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link that should help with you not receiving text messages. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Messages on Samsung phone are slow, do not send, or cannot be received
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
So far so good!
on January 3, 2023
Posted by: Pamwag
from New Orleans, La
Expertise:Intermediate
So far I really like it. Haven't had it that long but the camera is great and the phone quality is excellent! Love the photo editing features!
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US