Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,687 Reviews)
Rating breakdown 4,687 reviews
5 Stars
3,476
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,609 out of
1,864)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
1
Battery is awful
on December 27, 2022
Posted by: Amost488
from Denver
Expertise:Intermediate
The battery on the s22 series use absolute garbage. Can't even remotely make it half a day let alone a full day. Save your money is absolute garage
No, I would not recommend this to a friend.
Response from Samsung USBy Bethany, Social Commerce, January 3, 2023
Hi Amost488,
Thank you for your review of the Samsung Galaxy S22 Ultra. Your feedback is appreciated as we strive to bring our consumers the best in product design and functionality. I've attached some links that should help concerning the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. Your feedback is appreciated as we strive to bring our consumers the best in product design and functionality. I've attached some links that should help concerning the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
The best
on December 28, 2022
Posted by: KingV
from Orlando fl
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought it 2 months ago always go with Samsung have had some doinkers in the past this one is solid
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful features and very good camera
on December 28, 2022
Posted by: Deborah
from Alabama
Expertise:Intermediate
[This review was collected as part of a promotion.] I purchased it 9months ago when my previous samsung phone got broken. I have enjoyed it since then
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love it
on December 28, 2022
Posted by: Eli1
from Long Beach, California
Expertise:Intermediate
[This review was collected as part of a promotion.] Just got it today and I've been stuck on it all day lol playing with a lot of the new features I love it. Can't wait to start taking gym photos with it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever!
on December 28, 2022
Posted by: kevin
from California
Expertise:Expert
[This review was collected as part of a promotion.] I'm so happy with this phone. Fast, reliable, outstanding camera/photo, fast UI, spen, and more
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
great price great phone Best camera ever
on December 28, 2022
Posted by: pchoustontx
from Houston, Tx
Expertise:Expert
[This review was collected as part of a promotion.] The phone is amazing and has the best camera out there with a 100 times focal zoom. It beats the iPhone 14 pro Max and only issue is that voice to text is not always accurate.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
From pixel to Galaxy, happy transition.
on December 28, 2022
Posted by: Justin
from Virginia
Expertise:Intermediate
[This review was collected as part of a promotion.] I've been with a pixel phone for the past five years. Recently upgraded from a 6 pro to an s22 ultra and haven't looked back.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Liked my Galaxy Note 9 Better
on December 28, 2022
Posted by: Theresa F
from Florida
Expertise:Intermediate
I had a Galaxy Note 9 and LOVED that phone. If the battery charging would've not started to go along with losing sound in videos I would have kept forever...even gotten a new one of those. What I do not like about my new Galaxy S22 Ultra is that it doesn't have a port for headphones (I don't like to be forced to go to wireless earphones) and a place for my SD chip with my thousands of memories! Would like to see that back on upcoming versions. I do not like screening shots with both buttons on the same side of the phone, easier with buttons on either side of phone. Also, shouldn't have to buy a new wall charger because it wasn't supplied with the new cord which doesn'thave a USB end. I feel like it goes with the old saying when you buy a car. Oh, you want wheels with that...that will be extra. Oh, you want seats? That will also be extra.
Everything else about the phone is about the same. I've always loved Galaxy, but comm'on guys! You can do better! Let's get some of the good features back!
No, I would not recommend this to a friend.
Features
2
Performance
5
Design
2
Value
2
Response from Samsung USBy Bethany, Social Commerce, January 3, 2023
Hi Theresa,
Thank you for your feedback on the Samsung Galaxy S22 Ultra. Your opinion is valuable as we strive to innovate and improve on the design and functionality of our products. If you are wanting wired headphones, you are able to purchase a USB-C Headphone Jack adapter which lets you connect devices that use a standard 3.5 mm audio plug to your USB-C devices. You can also purchase Type-C Headphones. I've attached the links for them below. Also below, are some videos from our YouTube channel that showcase a few of the features from your new device. Please reach out to Samsung Support for any further assistance. Thank you for being a valued customer. -Bethany
Samsung Type-C Headphones, Black Mobile Accessories - EO-IC100BBEGUS | Samsung US USB-C Headphone Jack Adapter Mobile Accessories - EE-UC10JUWEGUS | Samsung US
Galaxy S22 Ultra: Expert Review Highlights | Samsung - YouTube Galaxy S22 Ultra: Untold Stories - Vision Booster & Heat Solution | Samsung - YouTube
Galaxy S22 Ultra: S Pen to Text | Samsung - YouTube Galaxy S22: Make Light Your Paintbrush | Samsung - YouTube
Galaxy S22 Ultra: Untold Stories – Nightography | Samsung - YouTube
Galaxy S22 Ultra: How to use Nightography | Samsung - YouTube
smsng.us/Samsung-Support
Thank you for your feedback on the Samsung Galaxy S22 Ultra. Your opinion is valuable as we strive to innovate and improve on the design and functionality of our products. If you are wanting wired headphones, you are able to purchase a USB-C Headphone Jack adapter which lets you connect devices that use a standard 3.5 mm audio plug to your USB-C devices. You can also purchase Type-C Headphones. I've attached the links for them below. Also below, are some videos from our YouTube channel that showcase a few of the features from your new device. Please reach out to Samsung Support for any further assistance. Thank you for being a valued customer. -Bethany
Samsung Type-C Headphones, Black Mobile Accessories - EO-IC100BBEGUS | Samsung US USB-C Headphone Jack Adapter Mobile Accessories - EE-UC10JUWEGUS | Samsung US
Galaxy S22 Ultra: Expert Review Highlights | Samsung - YouTube Galaxy S22 Ultra: Untold Stories - Vision Booster & Heat Solution | Samsung - YouTube
Galaxy S22 Ultra: S Pen to Text | Samsung - YouTube Galaxy S22: Make Light Your Paintbrush | Samsung - YouTube
Galaxy S22 Ultra: Untold Stories – Nightography | Samsung - YouTube
Galaxy S22 Ultra: How to use Nightography | Samsung - YouTube
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US