Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,687 Reviews)
Rating breakdown 4,687 reviews
5 Stars
3,476
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,609 out of
1,864)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
3
a few months in use
on August 13, 2022
Posted by: Dima
Expertise:Intermediate
+vs-
- start with 128gb (even note10 have 256gb for start)
- weight (become more and more heavier )
- poor dex mode (slow. uncomfortable. demand extra subscription for programs (if you already have one on the phone, it doesn't work on dex))
+/- camera improvement ( not so good as can be )
- no screen protector in complect (compares to s21ultra)
- cameras have less protection (vs s21ultra)
+ less heat ( vs s21ultra ) especially when you use camera
+ stylus (better vs last gen) and still have slot inside the phone.
other almost the same as s21ultra.
- start with 128gb (even note10 have 256gb for start)
- weight (become more and more heavier )
- poor dex mode (slow. uncomfortable. demand extra subscription for programs (if you already have one on the phone, it doesn't work on dex))
+/- camera improvement ( not so good as can be )
- no screen protector in complect (compares to s21ultra)
- cameras have less protection (vs s21ultra)
+ less heat ( vs s21ultra ) especially when you use camera
+ stylus (better vs last gen) and still have slot inside the phone.
other almost the same as s21ultra.
I would recommend this to a friend!
Features
3
Performance
4
Design
4
Value
3
Response from Samsung USBy Bethany, Social Commerce, August 18, 2022
Hi Dima,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on the design and functionality of our products. We’re pleased you are enjoying the S Pen! At your convenience, look at the below videos on Samsung’s YouTube channel. They show lots of the neat features available on the Galaxy S22 Ultra. If you need any assistance, please reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Galaxy S22 Ultra: Official Introduction Film
https://www.youtube.com/watch?v=2Jdpwb_0F5w
Galaxy S22 Ultra: How to use Nightography:
https://www.youtube.com/watch?v=-9_2bTnsex0
Galaxy S22 Ultra: Untold Stories - Vision Booster & Heat Solution:
https://www.youtube.com/watch?v=J8DQCFfmngs
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on the design and functionality of our products. We’re pleased you are enjoying the S Pen! At your convenience, look at the below videos on Samsung’s YouTube channel. They show lots of the neat features available on the Galaxy S22 Ultra. If you need any assistance, please reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Galaxy S22 Ultra: Official Introduction Film
https://www.youtube.com/watch?v=2Jdpwb_0F5w
Galaxy S22 Ultra: How to use Nightography:
https://www.youtube.com/watch?v=-9_2bTnsex0
Galaxy S22 Ultra: Untold Stories - Vision Booster & Heat Solution:
https://www.youtube.com/watch?v=J8DQCFfmngs
Written by a customer while visiting Samsung US
Customer Rating
4
Nice phone, easy transfer
on August 14, 2022
Posted by: Asheville r and j
from Asheville, NC
Nice phone and easy data transfer. Biggest disappoints are I feel like I stepped back a bit for lack of personalisation. . NO option for photos on text wallpaper, missing all my old sms notification sounds...ALL OF THEM. boring clock options. Oh well. They got ya
I would recommend this to a friend!
Features
3
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
No adapter or headphones
on August 15, 2022
Posted by: vasa
from Houston
Expertise:Intermediate
It's ridiculous why it doesn't come with adapter for charging and there is no headphones too. You have to buy them separately but the phone costs almost the price of laptop or more.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Bethany, Social Commerce, August 18, 2022
Hi Vasa,
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all feedback as we continue to bring our consumers the best in product design and functionality. Continuing what we started with the Samsung Galaxy S21 series, earphones and a charger plug are no longer included in the box because Samsung wants to minimize the impact our products have on the environment. Samsung believes the removal of earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items. Existing Galaxy users are encouraged to continue using their current earphones and charging plug, while new users will need to purchase this separately. If you need any assistance, please feel free to reach out to Samsung Support, attached below. Thank you for being a valued customer. –Bethany
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all feedback as we continue to bring our consumers the best in product design and functionality. Continuing what we started with the Samsung Galaxy S21 series, earphones and a charger plug are no longer included in the box because Samsung wants to minimize the impact our products have on the environment. Samsung believes the removal of earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items. Existing Galaxy users are encouraged to continue using their current earphones and charging plug, while new users will need to purchase this separately. If you need any assistance, please feel free to reach out to Samsung Support, attached below. Thank you for being a valued customer. –Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Good phone but HORRIBLE BATTERY LIFE
on August 25, 2022
Posted by: josephthedreamer
from California
Expertise:Intermediate
I really wanted to love this phone and keep it, but just couldn't stand the poor battery life. Lasted only half a day and took too long to charge even with a 30W fast charger. Hardly could I survive a whole day of normal usage with this phone. Its obviously a downgrade from the S21 Ultra
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
2
Response from Samsung USBy Bethany, Social Commerce, August 26, 2022
Hi Josephthedreamer,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on the design and functionality of our products. I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on the design and functionality of our products. I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
SPEAKERS SUCK
on September 6, 2022
Posted by: BMNN
Expertise:Intermediate
Speakers suck compare to the S21 Ultra. It overheats on video calls. Battery does not last as long as the S21 Ultra. Would not recommend.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
2
Response from Samsung USBy Bethany, Social Commerce, September 7, 2022
Hi BMNN,
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on the design and functionality of our products. I’ve attached some links that will help with the speakers, battery and the temperature of your device. If you should need any further assistance, please feel free to reach out to Samsung Support, also below. Thank you for being a valued customer. –Bethany
Speaker not working on Samsung phone
Keep your Galaxy device at its normal operating temperature (samsung.com)
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on the design and functionality of our products. I’ve attached some links that will help with the speakers, battery and the temperature of your device. If you should need any further assistance, please feel free to reach out to Samsung Support, also below. Thank you for being a valued customer. –Bethany
Speaker not working on Samsung phone
Keep your Galaxy device at its normal operating temperature (samsung.com)
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible camera
on September 14, 2022
Posted by: Doodle
from Washington
Blurry photos, no sports mode. I use my camera more than any other feature on my phone. pictures are often of sports/children and car races. My S9 took much better pics. Samsung dropped the ball on this one.
I'm extremely dissatisfied with this phone.
I'm extremely dissatisfied with this phone.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
2
Response from Samsung USBy Bethany, Social Commerce, September 15, 2022
Hi Doodle,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on the design and functionality of our products. I’ve attached a link from Samsung’s YouTube channel that highlights some of the camera features on your device. Also an article that gives you tips on how to get the best shot! If you need any further assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. –Bethany
Camera settings for Samsung Galaxy phones
Galaxy S22 Ultra: Untold Stories – Nightography | Samsung - YouTube
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on the design and functionality of our products. I’ve attached a link from Samsung’s YouTube channel that highlights some of the camera features on your device. Also an article that gives you tips on how to get the best shot! If you need any further assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. –Bethany
Camera settings for Samsung Galaxy phones
Galaxy S22 Ultra: Untold Stories – Nightography | Samsung - YouTube
Written by a customer while visiting Samsung US
Customer Rating
1
Expensive phone with no charger
on October 27, 2022
Posted by: Oleg
Bought the phone and it looks nice. Great picture quality and everything else. Why 1 start review. Because they don't send a charger with this phone. I mean I needed go to the store and get myself a charger as they sent only cable with it.
Response from Samsung USBy Bethany, Social Commerce, October 27, 2022
Hi Oleg,
Thank you for your review of the Samsung Galaxy S22 Ultra. We're thrilled you're enjoying the picture quality! Continuing what we started with the Samsung Galaxy S21 series, earphones and a charger plug are no longer included in the box because Samsung wants to minimize the impact our products have on the environment. Samsung believes the removal of earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items. Existing Galaxy users are encouraged to continue using their current earphones and charging plug, while new users will need to purchase this separately. Please reach out to Samsung Support, attached below, for any further assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We're thrilled you're enjoying the picture quality! Continuing what we started with the Samsung Galaxy S21 series, earphones and a charger plug are no longer included in the box because Samsung wants to minimize the impact our products have on the environment. Samsung believes the removal of earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items. Existing Galaxy users are encouraged to continue using their current earphones and charging plug, while new users will need to purchase this separately. Please reach out to Samsung Support, attached below, for any further assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
S22 ultra
on October 28, 2022
Posted by: Dallas
from Dallas tx
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this about 2 months ago and have had some issues with it. It's pretty cool but I like the note better
I would recommend this to a friend!
Features
3
Performance
4
Design
5
Value
2
Response from Samsung USBy Bethany, Social Commerce, October 31, 2022
Hi Dallas,
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate your feedback as we continue to bring our consumers the best in product design and capability. We're thrilled you think your new S22 is pretty cool! I've attached some links from our YouTube channel below that showcase some of its neat features. Please reach out to Samsung Support for any assistance. Thank you for being a valued customer. -Bethany
Galaxy S22 Ultra: Official Introduction Film | Samsung - YouTube
Galaxy S22: Level up your photos with Expert RAW | Samsung - YouTube Galaxy S22 Ultra: How to use Nightography | Samsung - YouTube
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate your feedback as we continue to bring our consumers the best in product design and capability. We're thrilled you think your new S22 is pretty cool! I've attached some links from our YouTube channel below that showcase some of its neat features. Please reach out to Samsung Support for any assistance. Thank you for being a valued customer. -Bethany
Galaxy S22 Ultra: Official Introduction Film | Samsung - YouTube
Galaxy S22: Level up your photos with Expert RAW | Samsung - YouTube Galaxy S22 Ultra: How to use Nightography | Samsung - YouTube
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US