Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,687 Reviews)
Rating breakdown 4,687 reviews
5 Stars
3,476
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,609 out of
1,864)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
5
Only one word.....WOW!!!
on July 14, 2022
Posted by: DRDGRL
from St. Louis, Mo.
Expertise:Intermediate
After reading the reviews, I was really hesitant to buy this phone. So glad I didn't let the negative reviews deter me. I dint know what people are doing with their phones to get such short battery life but I can tell you that I have been using this phone none stop since I got it and the battery lasts me at least a day before I have to charge it.
As far as not having a light to remind you of a missed notification (missed call or message), you can set sounding reminders.
No, it does not come with a "C" wall charger but I just use my regular USB charger and it works fine and still charges fast.
After watching several YT videos on how to optimize the phone, features, and camera, I have realized that this is no just a phone. It is a NASA computer in a tiny little box.
My only regret is not getting the bigger storage. But, then again, it will keep me from keeping useless photos and videos.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
No headphone jack.
on August 3, 2022
Posted by: BuyersRemorse
Expertise:Intermediate
Why would they remove the headphone jack? What a terrible design. Now I just have to buy a headphone jack adapter because I don't know what kind of soft, predicable life the folks at Samsung have but bluetooth headphones aren't viable for me. I regret buying this phone. I'm going to try and take it back and find a brand with a headphone jack.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, August 8, 2022
Hello. We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. All feedback is valuable as we strive to give our consumers the best in product design and functionality. Continuing what we started with the Samsung Galaxy S21 series, earphones and a charger plug are no longer included in the box because Samsung wants to minimize the impact our products have on the environment. Samsung believes the removal of earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items.
Existing Galaxy users are encouraged to continue using their current earphones and charging plug, while new users will need to purchase this separately. If you need further assistance, please reach out to Samsung Support attached below. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Existing Galaxy users are encouraged to continue using their current earphones and charging plug, while new users will need to purchase this separately. If you need further assistance, please reach out to Samsung Support attached below. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
No np
on March 17, 2022
Posted by: Stuch
from Michigan
Expertise:Expert
I bought this phone last week and I love it so far
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
S pen issues
on March 18, 2022
Posted by: Unhappy
I bought this a few weeks ago. Every time I use the s pen. Which is everyday. Then pen disconnects from the phone.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
2
Response from Samsung USBy Chrystel, Samsung Care, April 21, 2022
Hi There,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience this has caused you, as the S-Pen disconnects from your phone. We understand how important it is for you to enjoy using your S-Pen seamlessly.
The link below will guide you through connecting your Samsung S Pen to your phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001457/
Also, you can access this link for some tips to troubleshoot your S-Pen:
https://www.samsung.com/us/support/troubleshooting/TSG01001833/
Another is Galaxy device not responding to S-Pen:
https://www.samsung.com/us/support/troubleshooting/TSG01001830/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144427207
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
3
Battery life
on March 21, 2022
Posted by: Yomd
from Holyoke ma
Expertise:Expert
Is there a recall or something for this phone yet ? The battery life is terrible. I don't even touch the phone and it dies easily.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
5
Response from Samsung USBy Chrystel, Samsung Care, April 11, 2022
Hi Yomd,
Thank you for taking the time to leave this review. We apologize for the issue you're facing, as the battery life on your Galaxy S22 Ultra is poor. I understand how essential it is to have your device working at optimal performance and enjoy using its maximum potential without worrying about the shelf life. Please know that we are continually improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144392870
Thank you for choosing Samsung. Have a great day!
^Chrystel
Thank you for taking the time to leave this review. We apologize for the issue you're facing, as the battery life on your Galaxy S22 Ultra is poor. I understand how essential it is to have your device working at optimal performance and enjoy using its maximum potential without worrying about the shelf life. Please know that we are continually improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144392870
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
2
Looks and feels great but slow
on April 8, 2022
Posted by: Jeremy
from New Jersey
Expertise:Beginner
I ordered after the pre-order, but when I got the phone it feels nice, runs mostly smoothly, but just overall slow compared. Noticed when comparing to the other phones the, Ultra also has a 12GB RAM option, I noticed I wasn't given the option to order that RAM size with this phone and was stuck with the 8GB, which doesn't feel like it is enough for all the features this phone has
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
5
Value
2
Response from Samsung USBy Charles, Samsung Care, April 8, 2022
Hi Jeremy. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22 Ultra. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. We also have a few variants for the S22 Ultra, 8GB RAM/128GB, 12GB RAM/256GB, 12GB RAM/512GB.
Samsung Galaxy S22 Ultra: Compare The Models
https://www.samsung.com/us/smartphones/galaxy-s22-ultra/buy/galaxy-s22-ultra-128gb-t-mobile-sm-s908udraxau/?modelCode=SM-S908UDRAXAU
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144385089
Have a great day.
^Charles
Samsung Galaxy S22 Ultra: Compare The Models
https://www.samsung.com/us/smartphones/galaxy-s22-ultra/buy/galaxy-s22-ultra-128gb-t-mobile-sm-s908udraxau/?modelCode=SM-S908UDRAXAU
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144385089
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
3
Not better than my Note 10 Ultra so far
on April 16, 2022
Posted by: Tony
from Boston
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone 2 weeks ago. It doesn't seem better than my 10 Note Ultra so far.
I would recommend this to a friend!
Response from Samsung USBy Chrystel, Samsung Care, April 18, 2022
Hi Tony,
Thank you for getting in touch about this. We are saddened to hear that this did not meet your expectations. I understand how disappointing it can be when expectations don't quite meet. We would definitely like to look into any issues you may be having with your Galaxy S22 Ultra to ensure that you are getting the best experience. Please know that we are continuously improving our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144413111
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
3
Great phone but...
on July 7, 2022
Posted by: RedRome
from San Francisco
Expertise:Intermediate
Got the phone last month and I like it a lot moving from a galaxy note 8. But just be warned that it can not connect to some bluetooth devices, it just won't be able to detect and or cannot be detected by some devices. Like it works great with my wireless earbuds, but won't connect or be detected by my prius c (2015). Maybe just doesn't like old bluetooth?
Other than that, it's a solid phone.
Other than that, it's a solid phone.
Features
3
Performance
5
Design
5
Value
5
Response from Samsung USBy Bethany, Social Commerce, July 22, 2022
Hi RedRome,
We’re thrilled you’re liking your Samsung Galaxy S22 Ultra! I’m attaching a link to Samsung Support. Please feel free to reach out to them regarding your Bluetooth connectivity as they should be of assistance. Thank you for being a valued Samsung customer. –Bethany
smsng.us/Samsung-Support
We’re thrilled you’re liking your Samsung Galaxy S22 Ultra! I’m attaching a link to Samsung Support. Please feel free to reach out to them regarding your Bluetooth connectivity as they should be of assistance. Thank you for being a valued Samsung customer. –Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US