Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,687 Reviews)
Rating breakdown 4,687 reviews
5 Stars
3,476
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,609 out of
1,864)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
1
No SD slot
on August 25, 2022
Posted by: swink2573
Expertise:Expert
I purchased the 22 ultra 128 memory and was told after my purchase that Samsung no longer has a SD slot. Why are the phones getting so expensive with less useful features? If you want to make better phones how about asking regular people. You know the ones that don't trust the cloud. The world isn't secure no matter how you guys try. SD cards are the best way to secure our info. And you know it. I've had a Samsung phones for over 15 years. You're making me rethink buying these ever again. Get your priorities back on the working class and not just on the elites.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, August 26, 2022
Hello. Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all feedback as we continue to bring our consumers the best in product design and functionality. If you need any assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible Phone, no upgrade
on April 8, 2022
Posted by: Jixxxxer
Expertise:Expert
Do not get this phone. The S20 and S21 Ultra are much better phones. You've been warned.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, Samsung Care, April 11, 2022
Hi Jixxxxer,
Thank you for bringing this to our attention. We are saddened to know that this did not live up to your expectations. I understand how frustrating it can be when expectations don't quite meet. We would definitely like to look into any issues you may be having with your Galaxy S22 Ultra to ensure that you are getting the best experience. Please know that we are continually improving our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144390703
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed
on April 8, 2022
Posted by: Tribaltalon
from Des moines iowa
Expertise:Intermediate
I received my phone about 3 weeks ago and honestly would rather have kept my note 10 plus. The battery on the s22 ultra isn't good. it's no faster than my old phone, and with 5 g not being where it should be, data gets slow and at times data won't work. Another thing is the speakers are terrible. I've been a samsung user for 9 years but may switch. My son's iPhone 13 pro max beats my new s22 ultra in all things except the screen.
Features
4
Performance
3
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
S22 Ultra dual SIM
on July 21, 2022
Posted by: Frontsight
from Glen Allen, Va
Expertise:Expert
Best phone ever. Grate camera and features. Purchased the S22 Ultra with Dual SIM, Sim card and ESim. Greate to have my personal and business phones on one device. Seemless setup. To do this have to get the unlocked phone setup.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Flagship Smart Phone!
on March 28, 2022
Posted by: Technologydude
Expertise:Expert
[This review was collected as part of a promotion.] This is a great flagship Android smartphone. This is my first Android phone since the Galaxy S4. I switched over from a competitor and I'm very happy with the switch. I'm impressed with all the features the S22 Ultra and Android have to offer. One UI is great. I also love that I'm able to connect the phone to my desktop PC. The screen on this phone is incredible, easily the best smart phone screen I've ever used. The cameras are also great. The only real issues I have are that the battery life could be better and that the speakers don't get as loud as I'd like. Overall the S22 Ultra is a great phone and I'm happy I made the switch. If you're on the fence about switching from another device I'd go for, you won't regret it.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
Traded My Note 20 Ultra For This?
on March 15, 2022
Posted by: GLW3
from U.S.A.
Expertise:Expert
First off, this phone is ugly & dull looking, like an anodized frying pan.
It has NONE of the modern, sleek elegance of the glass back N20U.
The screen is now slightly wider (good), but noticeably shorter(terrible). What's wrong with a full 7" screen- why is Samsung going backwards now?
What genius decided to eliminate the SD card slot? Samsung now has the EVO Pro cards w/ super fast write speeds (160mbs) and we can't even use them in their "flagship" phone! DUMB.
I now have a smaller screen, half the on-board memory and a tacky, thrown-together & cheap looking phone.
And frankly, the cameras are no better than the N20U! Longer zoom means nothing if the picture/sensor quality does not improve. The front camera is still garbage, really no better than my S9+ was FOUR YEARS AGO.
It has NONE of the modern, sleek elegance of the glass back N20U.
The screen is now slightly wider (good), but noticeably shorter(terrible). What's wrong with a full 7" screen- why is Samsung going backwards now?
What genius decided to eliminate the SD card slot? Samsung now has the EVO Pro cards w/ super fast write speeds (160mbs) and we can't even use them in their "flagship" phone! DUMB.
I now have a smaller screen, half the on-board memory and a tacky, thrown-together & cheap looking phone.
And frankly, the cameras are no better than the N20U! Longer zoom means nothing if the picture/sensor quality does not improve. The front camera is still garbage, really no better than my S9+ was FOUR YEARS AGO.
Powering on my old phone was a proud reminder of what I had. The screen boldly proclaimed;
SAMSUNG NOTE 20 ULTRA 5G. (BOOM)
The S22U boots up w/ a diminutive, simple script that reads
Samsung Galaxy
(weak) It's not even proud of itself.
I will be praying that some actual improvements are made in the next generation because I can't wait to trade in this steaming heap.
SAMSUNG NOTE 20 ULTRA 5G. (BOOM)
The S22U boots up w/ a diminutive, simple script that reads
Samsung Galaxy
(weak) It's not even proud of itself.
I will be praying that some actual improvements are made in the next generation because I can't wait to trade in this steaming heap.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Smartphone
on March 22, 2022
Posted by: alfredium710
Expertise:Beginner
I don't know why people are so savage and think bad about this phone. It may have some weird lag or stuff like that on games but with future updates that will be fixed. If people think the oposite then they should stop getting smartphones
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great
on March 24, 2022
Posted by: Anonymous
from PHOENIX, AZ
Expertise:Expert
[This review was collected as part of a promotion.] i bought this phone a month ago, and it's amazing, I loved that it includes the spen, but it has battery problems, the battery lasts less, compared to the battery of my previous device (s21 ultra).
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US