Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,687 Reviews)
Rating breakdown 4,687 reviews
5 Stars
3,476
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,609 out of
1,864)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
1
SUCKS!!
on November 24, 2022
Posted by: Cherry07
from Takoma Park, MD
Expertise:Intermediate
SAMSUNG NEEDS TO RECALL THIS PHONE JUST LIKE THEY DID WITH THE ONE THAT USED TO BLOW UP.... and I had that one too! I got mine in February or March, had to get a new one in September under warranty because it will not stay connected to the network. Now the new one is starting to show signs of the same issue!!!! I don't want advice on how to troubleshoot it either, I WANT OUT!!! I'm done with SAMSUNG and their unreliability!
Features
4
Performance
1
Design
5
Value
1
Response from Samsung USBy Bethany, Social Commerce, November 30, 2022
Hi Cherry07,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value your opinion as we strive to innovate and improve on our product design and functionality. As you've already spoken with Samsung Support, I've attached the link to our warranty department. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value your opinion as we strive to innovate and improve on our product design and functionality. As you've already spoken with Samsung Support, I've attached the link to our warranty department. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Camera
on January 10, 2023
Posted by: KDogg
Traded my Apple iPhone for this Samsung ultra. Will never go back to Apple! This phone is ALL Around amazing!!! Especially the camera!! Better than APPLE AND GOOGLE PIXEL!!
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!
on February 22, 2023
Posted by: Stan0311
[This review was collected as part of a promotion.] My Samsung Galaxy s22 Ultra is the best phone I have ever owned. The picture quality blows competition out of the water. I have owned my phone for a month and still haven't scratched the surface to test out all of its features. I had forgot how helpful the s pen is. I use it to sign documents for work. I have always been a Samsung person, and think I will always be. I am always encouraging my friends to leave the dark side and get a phone that really functions flawlessly. Keep up the great work!
Written by a customer while visiting Samsung US
Customer Rating
2
It's a phone but....
on May 8, 2023
Posted by: Chuck
from Lexington, KY
Expertise:Intermediate
I hate having to push 2 buttons at the same time to turn off or re-boot, also don't really like how the finger print sensor disappears when the screen is off, its hard to find at times and you have to move your finger around until you find it. There should be a subtle mar on the screen that you can see when the screen is off that disappears when the screen comes on. The USB plug is starting to wear out and loosing connection with my new car every time I hit a bump, it still charges but it wont stay connected to my car. I use my phone to deliver with Uber Eats and Grubhub so I have to plug and unplug a lot but its only like 7 months old and shouldn't be happening this soon.
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, May 9, 2023
Hey Chuck, we appreciate you taking time to provide your thoughts to us on your Samsung Galaxy S22 Ultra. We understand how necessary a fully functioning device is to your work and we are eager to assist you. With regards to having to use two buttons to restart your device, the settings can be adjusted to change the usage of one of your side buttons from waking Bixby to a power off function. You can also use the Always on Display so that the fingerprint display will not disappear. Lastly, given the stated time of ownership we have provided a link to the manufacturer warranty and the Samsung Support Team for assistance with the charging port of your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Poorly built
on April 2, 2022
Posted by: Dallas Expert
from Dallas TX
Expertise:Expert
Terrible phone. Speaker is not loud at all and vibrates. S21 Ultra was much better. Also it has 4GB less Ram. Screen is not as good as the S21ultra. I hate the fact that it has curved glass. The only reason Samsung use Curved Glass is because they want to prevent us from using a glass screen protector. So they keep selling replacement screen.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Charles, Samsung Care, April 4, 2022
Hi. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22 Ultra. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. There are two variants for the S22 Ultra. We have the 8GB RAM and the 12GB Ram.
Galaxy S22 Ultra; Compare The Models
https://www.samsung.com/us/smartphones/galaxy-s22-ultra/buy/galaxy-s22-ultra-256gb-unlocked-sm-s908uzrexaa/?modelCode=SM-S908UZREXAA
Galaxy phone or tablet displays volume limit reached message
https://www.samsung.com/us/support/troubleshooting/TSG01001429/#turn-off-volume-limit-on-your-phone-or-tablet.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144366109
Have a great day.
^Charles
Galaxy S22 Ultra; Compare The Models
https://www.samsung.com/us/smartphones/galaxy-s22-ultra/buy/galaxy-s22-ultra-256gb-unlocked-sm-s908uzrexaa/?modelCode=SM-S908UZREXAA
Galaxy phone or tablet displays volume limit reached message
https://www.samsung.com/us/support/troubleshooting/TSG01001429/#turn-off-volume-limit-on-your-phone-or-tablet.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144366109
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Great features but bad end product
on March 8, 2022
Posted by: Noah
from Exton Pennsylvania
Expertise:Expert
I feel like Samsung is following into iPhone footsteps no charger then eventhough they had the technology avaliable and patended they would rather wait another year to give us better charging . A very low profile one plus 8T phone I had before charges in 20 minutes 65 watt charge and I never had to worry with that . Also the phone feels like a solid brick not comfortable to hold with pointy corners like why can't u make it rounded but thats OK its personal preference but I doubt most ppl will like it . Now the most important thing the spam apps they installed with this phone !! Like I don't want Spotify but it comes with the phone ! Facebook and messenger and many many more extra apps that I absolutely don't want or need and last but not the least performance cheating that Samsung is caught of and personally this phone compared to my old OnePlus 8T seems slower !!! Yes it does not only charging but the overall performance issues . I felt like it was lagging and even froze couple of times and I get thats its bugs and they will fix it but it just feels slow too running many apps it will run into issues which is still unbelievable for me since 12 GB of ram and 8 Gen is getting outperformed by my iPhone 13 pro max . And the battery is also nothing compared to iPhone pro max 13 battery ..that phone last me 2 days while this barely last me a day.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
This Model makes me feel bad about Samsung
on March 29, 2022
Posted by: MK2022
from Los Angeles
Expertise:Expert
I gave up my Galaxy S10+ which is the best model i ever had to this bad S22Ultra model.
First battery life sucks i need to charge twice a day for brand new phone it is not usual.
Two it is frozen multiple times with high ram unit.
This model makes me want to change my mind to IOS.
First battery life sucks i need to charge twice a day for brand new phone it is not usual.
Two it is frozen multiple times with high ram unit.
This model makes me want to change my mind to IOS.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy Charles, Samsung Care, March 31, 2022
Hi. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22 Ultra. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Here are some links to help you out.
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
How to keep your galaxy phone from slowing down https://www.samsung.com/us/support/answer/ANS00078985/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144354543
Have a great day.
^Charles
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
How to keep your galaxy phone from slowing down https://www.samsung.com/us/support/answer/ANS00078985/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144354543
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Battery is very weak
on May 17, 2022
Posted by: PavMC
from Florida
Expertise:Expert
Stile good . But all the same operations system. From 1 to 10 ballot. I will make it 4 ballov
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
5
Value
1
Response from Samsung USBy Charles, Samsung Care, May 18, 2022
Hi PavMC. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy S22 Ultr. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Get the most out of your Galaxy's phone battery
https://www.Samsung.com/us/support/answer/ANS00078987/
manage sleeping apps to save battery life on your Galaxy device https://www.Samsung.com/us/support/answer/ANS00088422/
apps are draining the battery on Galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01001388/
Check for a software update on your phone https://www.Samsung.com/us/support/answer/ANS00077582/
How to update your Galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01001149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144512967
Have a great day.
^Charles
Get the most out of your Galaxy's phone battery
https://www.Samsung.com/us/support/answer/ANS00078987/
manage sleeping apps to save battery life on your Galaxy device https://www.Samsung.com/us/support/answer/ANS00088422/
apps are draining the battery on Galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01001388/
Check for a software update on your phone https://www.Samsung.com/us/support/answer/ANS00077582/
How to update your Galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01001149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144512967
Have a great day.
^Charles
Written by a customer while visiting Samsung US