Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,687 Reviews)
Rating breakdown 4,687 reviews
5 Stars
3,476
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,609 out of
1,864)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
3
Not as polished as ultra 21
on June 12, 2022
Posted by: Joefish
from Reading pa
Expertise:Expert
Used for a few weeks since trading in my ultra 21. Camera screen are awesome and feels great however it just feels nowhere near as polished as the 21. The 21 was smoother less buggy and battery life was superior than the 22. The S pen is nice to have again as a long time note user but prefer the less boxey feel of the 21 as opposed to the 22. Overall is a great phone there are just differences even in apps that should not be compared to the exact same software as the 21. Google messages for instance appears halfway down the screen on the 22 yet the 21 it was full screen. Gestures like back and home were pretty flawless on the 21 yet I get hiccups on the 22. Great phone and for the trade in value was worth it but definitely needs some work. If you are coming from a 21 ultra be prepared to adjust
I would recommend this to a friend!
Features
5
Performance
3
Design
3
Value
3
Response from Samsung USBy Michael Mynxx, Social Commerce, June 15, 2022
Thank you for your feedback on The Samsung Galaxy S22 Ultra. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. We do value your opinion and take every review into consideration for future products and features. Thanks again for being a Samsung customer.
Written by a customer while visiting Samsung US
Customer Rating
5
I LOVE MY S22 ULTRA
on June 12, 2022
Posted by: Haztrav
from Eighty-four, Pa
Expertise:Expert
I brought the s22 ultra about a month ago and I absolutely love it...I am so glad I did...It is the most amazing phone I have ever used
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible, expensive, no charger, freezes and more
on June 28, 2022
Posted by: Carlos2
from Dallas
Expertise:Intermediate
I had it for 1 month. Trade in mu note 20 ultra worst thing ive done, the phone freezes,its slow,battery drains to fast even on 4g, camera sucks,overall terrible. BRING BACK THE NOTE!!!!
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 29, 2022
Hi, thank you for your feedback on your Galaxy S22 Ultra. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. we have provided some links below that might be of use to you. Thanks again for being a Samsung customer.
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Apps are draining battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Apps are draining battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
3
I want my Note10+ back
on July 29, 2022
Posted by: Bryan
from Omaha, NE
Expertise:Intermediate
I have had this phone now several months. I switched from a Note10+ (aura glow). I miss my old phone. I have not really noticed a performance boost. Minimal at best. I miss the SD card expansion ability. I also didn't see a real improvement in the S pen as advertised. I use the S pen extensively in my profession, and in some cases I have noticed it seems to be less accurate. I have also experienced a lot of wi-fi issues on the S22 Ultra in my home. It disconnects a lot and has trouble streaming consistently. I have no issues with my laptop or desktop computers (wirelessly connected also), so I don't think my wi-fi is the culprit. Also, troubleshooting the wi-fi reveals no issues as well. I don't really find the cameras to be that great either. The zoom capability is impressive, but good luck holding the phone still enough to get a shot unless you keep some sort of phone stand or gimbal on you. Taking a normal picture looks good. If you try to adjust or crop the photo, detail gets lost, especially if you zoom in. I will say that the fingerprint reader is a lot better. Much higher rate of unlock on the first attempt, so that is good. The screen is of course gorgeous as is normal on a Sammy, so I love that. The screen glass does not hold up well to very small micro scratches from fabric (i.e., my pocket). I recommend a screen protector of some type that suits your needs. However, I have found that screen protectors interfere with the accuracy and usability of the S pen, so I opt not to put one on. I use the S pen all the time, so I'm also wondering it that could have a slight scratching effect on the glass over extended use. Bear in mind that a majority of this review is against my experience with the Note10+ (over two years of usage). Overall, the S22 Ultra is a solid phone and I enjoy using it. If you have never used a Samsung phone before, this phone will probably blow you away. So I definitely recommend it in that case. But given the choice again, I would have stuck with my Note10+ a bit longer.
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
3
Value
1
Response from Samsung USBy Bethany, Social Commerce, August 2, 2022
Hi Bryan,
We appreciate you taking the time to review Galaxy S22 Ultra. At Samsung we value all feedback as it ensures we remain vigilant in bringing our consumers the best in product design and functionality. We’re thrilled you love the screen and the zoom capability! I’ve attached a link that should be of use regarding the connectivity of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. –Bethany
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Samsung-Support
We appreciate you taking the time to review Galaxy S22 Ultra. At Samsung we value all feedback as it ensures we remain vigilant in bringing our consumers the best in product design and functionality. We’re thrilled you love the screen and the zoom capability! I’ve attached a link that should be of use regarding the connectivity of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. –Bethany
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Fragile screen
on August 1, 2022
Posted by: Yaser
from Louis
Expertise:Expert
slipped into the ground inside the car while driving, the screen is split in half! intentionally poor design or fragile screen.
I had the note20 ultra before it and was more reliable, no noticeable performance difference
I had the note20 ultra before it and was more reliable, no noticeable performance difference
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
2
Value
3
Response from Samsung USBy Bethany, Social Commerce, August 2, 2022
Hi Yaser,
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all feedback as it ensures we remain innovative with our product designs and functionality. I’ve attached a link to Samsung Repair Services. Often times they are able to accommodate at-home or walk-in services for your convenience. Also below is the link to Samsung Support, please reach out to them for any further assistance. Thank you for being a valued customer. –Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all feedback as it ensures we remain innovative with our product designs and functionality. I’ve attached a link to Samsung Repair Services. Often times they are able to accommodate at-home or walk-in services for your convenience. Also below is the link to Samsung Support, please reach out to them for any further assistance. Thank you for being a valued customer. –Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone but color is lacking
on August 4, 2022
Posted by: Disappointed
from Ohio
Expertise:Intermediate
Bought red, looks orange so i bought, recieved a salmon pink/peach color. Please make the color name accurate and please please please make a sunset orange color. True to color. Its called agalaxy give us a sunset orange color option, or a nebula color thats splashed with different galaxy colors or something super unique to match the amazing phone and features. By far best screen, performance and features on the market. Make the colors make a statement with the gorgeous design and features. Please
Features
5
Performance
5
Design
2
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Wait for next model
on August 28, 2022
Posted by: Um gino
from Ha
Expertise:Expert
Phone is glitchy. Loads like a s9. The 5g is never 5g. You would do better using a windows 95 computer than this device
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
1
Response from Samsung USBy Bethany, Social Commerce, August 29, 2022
Hello,
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all feedback as we strive to innovate and improve on the design and functionality of our products. I’ve attached a link that should be help with the glitches you’ve experienced. If you need further assistance, please reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Samsung phone freezes and crashes
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all feedback as we strive to innovate and improve on the design and functionality of our products. I’ve attached a link that should be help with the glitches you’ve experienced. If you need further assistance, please reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Samsung phone freezes and crashes
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
camera
on October 10, 2022
Posted by: Anonymous
i bought this and it was so nice and i would buy it again crackers
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US