Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,687 Reviews)
Rating breakdown 4,687 reviews
5 Stars
3,476
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,609 out of
1,864)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
3
Expensive, Bulky Impractical NOTE replacement
on March 28, 2022
Posted by: LostFund
from CA, USA
Expertise:Intermediate
You can definitely use it as a brick against a home intruder.
I had NOTE 2, 4, and 9 and was most happy with Note 4, because of its transportability and the quick access to the battery.
With S22, the NOTE users were forced to give up a lot.
With S22, the NOTE users were forced to give up a lot.
Samsung flooded this phone with lots of Bloatware, running on the background, compromising the battery life and forcing it to include a giant battery that adds 1 Oz/30gr because of dimensional changes including the screen size.
If Samsung offers its phone, free of any preinstalled app with a shorter Stylus, and gives more control to users, the phone screen doesn’t need to be larger than 5.7’-6.1”, and a battery size of 3000mAh will last around 10-12 hours of screen use or more than 2 days between charges.
Consumers also don’t have to pay for the fastest processor, while getting slowed down by background apps.
Hey Samsung;
Make a light 150 grams, 5.7” screen with a good Camera and Stylus, 5G, and Wi-Fi 6 under $500.
It should fit in Jeans or (Surf) short side/back pocket. Include a magnetic cover case, like TAB S8+ for those that carry it in a purse with their keys.
You can do by far a nicer design than others if you put your talent into it.
If Samsung offers its phone, free of any preinstalled app with a shorter Stylus, and gives more control to users, the phone screen doesn’t need to be larger than 5.7’-6.1”, and a battery size of 3000mAh will last around 10-12 hours of screen use or more than 2 days between charges.
Consumers also don’t have to pay for the fastest processor, while getting slowed down by background apps.
Hey Samsung;
Make a light 150 grams, 5.7” screen with a good Camera and Stylus, 5G, and Wi-Fi 6 under $500.
It should fit in Jeans or (Surf) short side/back pocket. Include a magnetic cover case, like TAB S8+ for those that carry it in a purse with their keys.
You can do by far a nicer design than others if you put your talent into it.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
3
Value
2
Response from Samsung USBy Charles, Samsung Care, April 21, 2022
Hi. We apologize for your experience with the Galaxy S22 Ultra. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144426338
Have a great day.
^Charles
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144426338
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
3
Were to start
on March 29, 2022
Posted by: Remmi
Expertise:Intermediate
Lets first start with the phone itself it is not red no matter what samsung says it is closer to orange. Secondly the phone is slow I mean ridiculously slow so slow I am not using it till samsung sends a patch update and stop throttle the phone and apps overall I was hype for this phone but I am very much disappointed with the phone and may return it.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
3
Response from Samsung USBy Charles, Samsung Care, April 1, 2022
Hi Remmi. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22 Ultra. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Here is a link for more details to help you maximize the device's potential
How to keep your galaxy phone from slowing down https://www.samsung.com/us/support/answer/ANS00078985/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144359245
Have a great day.
^Charles
How to keep your galaxy phone from slowing down https://www.samsung.com/us/support/answer/ANS00078985/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144359245
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
2
DO NOT BUY!!
on March 15, 2022
Posted by: Robey263
from Wolcott, CT
Expertise:Expert
I've been loyal to the Samsung brand for years but this phone doesn't even work with Android Auto. How is this possible? I have a 2022 Acura and my note worked perfect and I should of kept it. For the first time sine my S3 I really think it's time too switch brands.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
3
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
Regret trading in my phone for this one
on April 8, 2022
Posted by: Sadphone
from NYC, NY
Expertise:Intermediate
The phone is super laggy and buggy. It constantly freezes and then restarts on its own. Then every time I try to take a picture with the front facing camera, I get camera fail. The camera is unstable as well. It is very laggy and freezes. When I am recording with the front facing camera... it either won't record, and if it does record you can see in the video the parts it froze at. I preordered this phone and was looking forward to it after a great experience with the note 20. My brother got the s22 ultra also, as soon as he setup his phone, camera fail. They need to push out updates for this disaster phone. I wanted to return the phone, but was given the run around. Will probably trade it in for a phone that actually works. I would avoid this one, and that's me coming from a Note 2, 4, 8, 10, and 20! Soooooooo disappointed!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
Great phone very fragile screen and heating issue
on May 31, 2022
Posted by: Anonymous
Expertise:Expert
My wife she is a Samsung fan, got this Samsung 22 ultra preordered. Device had issue of getting really hot while using. We kind of ignored even though with issue of battery explosion in middle note models.
But Samsung curved screens are really fragile. My device was in cover and it never dropped but still got screen cracked near the edge. Wouldn’t be disappointed if I had dropped it, Samsung has to work on their screen to be tough. This gorrilla glass doesn’t seems to work here.
But Samsung curved screens are really fragile. My device was in cover and it never dropped but still got screen cracked near the edge. Wouldn’t be disappointed if I had dropped it, Samsung has to work on their screen to be tough. This gorrilla glass doesn’t seems to work here.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
1
Response from Samsung USBy Edward Smith, Social Commerce, June 2, 2022
Hi Krishsunil, thank you for your feedback on your Galaxy S22 Ultra. We are always looking for ways to improve our products and user experience for the future based on user feedback. Thank you again for your feedback and being a valued Samsung user.
Repair:
https://www.samsung.com/us/support/service/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Repair:
https://www.samsung.com/us/support/service/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US
Customer Rating
2
Bluetooth Sucks
on June 21, 2022
Posted by: Tblrck
from Sc
Expertise:Intermediate
The phone is great except for one very important issue Bluetooth ,the bluetooth is very unstable you have to uninstall then reinstall every time you try to use bluetooth esp incyour car, where hands free is mandatory. THERE ARE SEVERAL issues all over the net about this , but Samsung has turned a blind eye to it. If Samsung would address this tge s22 ultra would be the very best.
I would recommend this to a friend!
Features
2
Performance
2
Design
4
Value
3
Response from Samsung USBy Michael Mynxx, Social Commerce, June 23, 2022
Hi, thank you for your feedback on your Samsung Galaxy S22 Ultra. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We recommend reaching out to our Samsung Care+ team and they can help. I have also provided some link that might be of use to you as well. Thanks again for being a Samsung customer.
Samsung Support:
https://www.samsung.com/us/support/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung Support:
https://www.samsung.com/us/support/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
5
The Perfect Phone
on March 9, 2022
Posted by: Trusty
from Texas
This phone has about everything you could ever want out of a phone. This is my first real purchase of a brand new Samsung phone and I'm super impressed coming from a Used Samsung Note 9. Here are some of my favorite features:
- Amazing batter that last all day even in moderate use
- An outstanding camera to take beautiful and stunning photos with
- Fast and smooth system performance without any lag to report
- Awesome UI with features I didn't even know existed!
- Amazing batter that last all day even in moderate use
- An outstanding camera to take beautiful and stunning photos with
- Fast and smooth system performance without any lag to report
- Awesome UI with features I didn't even know existed!
My only complaint is non-expandable storage really. Overall, this phone is 100% worth your money and I'm proud to be the owner of a Samsung S22 Ultra! ❤
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Indispensable beauty
on July 22, 2022
Posted by: Sural
from Aldie VA
Expertise:Expert
[This review was collected as part of a promotion.] I am a long time Samsung fan. Used Notes a long time. After seeing S22 embracing a stylus I told myself time for a new experience.
Its design, proprietary apps supporting S Pen, excellent photo video quality, Windows connectivity, DeX app make this beauty indispensable.
Its design, proprietary apps supporting S Pen, excellent photo video quality, Windows connectivity, DeX app make this beauty indispensable.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US