Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,687 Reviews)
Rating breakdown 4,687 reviews
5 Stars
3,476
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,609 out of
1,864)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
5
Love this phone.
on November 25, 2022
Posted by: Hellion1652
from Indiana
Expertise:Expert
[This review was collected as part of a promotion.] I keep thinking about getting a Z Fold 4 but I just can't seem to bring myself to give up my S22 Ultra. It is such a great phone!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
great phones
on November 26, 2022
Posted by: Tebbie
from SW MO
Expertise:Intermediate
I has this model going on 3 months now, I live 22 miles from the closest tower. no dropped called. great volume and quick phone.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good not great so far
on November 26, 2022
Posted by: JcJets
from Waterloo New York
Expertise:Intermediate
I've had a month. Took some getting used to but it's a nice phone. Battery life if good and one hour charge is great. The pen is confusing but I didn't really want it anyway. I bought this for the camera. Inside magnification is great but outside not so much. Pictures of the sky or moon are always hazy and I can't figure it out yet.
Features
4
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Lack of ease of access
on November 26, 2022
Posted by: TDRIZ
from Oregon
The included pen is NOT compatible with ANY other Samsung product.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, November 30, 2022
Hi TDRIZ,
We appreciate your take on the Samsung Galaxy S22 Ultra. We value all feedback as we continue leading the charge on innovation. Please reach out to Samsung Support, attached below, for any assistance with your device. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
We appreciate your take on the Samsung Galaxy S22 Ultra. We value all feedback as we continue leading the charge on innovation. Please reach out to Samsung Support, attached below, for any assistance with your device. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Nice phone
on November 28, 2022
Posted by: Bw3558
from Michigan
Expertise:Intermediate
I've had my S22 Ultra for about 3 weeks now. I've always had Samsung S phones, my first one being the S3. I'm still learning what all this phone can do, but so far, I'm very happy with it. The reason for not giving 5 stars is I've had several dropped calls, (which never happened with my other phones) and the removal of the SD card slot.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Terrible battery life
on November 28, 2022
Posted by: Not a fan
I bought this phone two weeks ago and the battery life is terrible. It does not last a whole day. Very disappointed and will be returning the phone.
Response from Samsung USBy Bethany, Social Commerce, November 30, 2022
Hello,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value your feedback as we continue leading the charge on innovation. I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, if you need further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value your feedback as we continue leading the charge on innovation. I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, if you need further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Avoid the S22 ULTRA phone. Connectivity issues.
on November 28, 2022
Posted by: Greg
from The Villages, Florida
Expertise:Expert
Constant connectivity issues Samsung refuses to address. Network shows, no Data flows though. Frezzes now too since ui5.
I feel ripped off. This thing was expensive. Can i get a refund?
I feel ripped off. This thing was expensive. Can i get a refund?
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
1
Response from Samsung USBy Bethany, Social Commerce, November 30, 2022
Hi Greg,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. All critiques are valuable as we strive to innovate and improve on the design and functionality of our products. I've attached some links that should help concerning the connectivity and the freezing you've experienced. It sounds as if your device is still under warranty, so I've linked our warranty department as well. Please reach out them, and or Samsung Support as needed. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Warranty-Info
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. All critiques are valuable as we strive to innovate and improve on the design and functionality of our products. I've attached some links that should help concerning the connectivity and the freezing you've experienced. It sounds as if your device is still under warranty, so I've linked our warranty department as well. Please reach out them, and or Samsung Support as needed. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Not IP 68 Water and Dust Resistant
on November 29, 2022
Posted by: JSLCV
from California
Expertise:Intermediate
I bought a S22 Ultra in February and by April, I started getting a moisture/debris detected which prevented me from using the USB-C port to charge the phone. The problem would happen on and off until September when the phone would not accept a charge using the USB-C port. I never got the phone wet or dirty because I kept it in a case and put it my pocket. Not I would expect from an IP 68 rated phone.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
3
Value
3
Response from Samsung USBy Bethany, Social Commerce, December 1, 2022
Hi JSLCV,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your feedback is welcomed as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached the link to Samsung Repair Servies. Often times they are able accommodate walk-in and in home services for your convenience. Please reach out to them for assistance with your charging port. Feel free to reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your feedback is welcomed as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached the link to Samsung Repair Servies. Often times they are able accommodate walk-in and in home services for your convenience. Please reach out to them for assistance with your charging port. Feel free to reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US