Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,687 Reviews)
Rating breakdown 4,687 reviews
5 Stars
3,476
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,609 out of
1,864)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
3
Ehhh
on November 16, 2022
Posted by: Deeona
I bought this phone before it even was out. The commercials made the camera sound outstanding. It is fantastic for outdoor pictures. But for inside pictures are dark and/or blurred. I always have to edit them to make the inside photo better. Also it doesn't come with a plug, just a cord. For the price, I shouldn't have to buy a plug to charge my phone.
Response from Samsung USBy Bethany, Social Commerce, November 17, 2022
Hi Deeona,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your opinion is valuable as we continue leading the charge on innovation. I've attached some videos from Samsung's YouTube channel that show the awesome features of your camera. Also, an article that gives tips on how to achieve the best shot. Continuing what we started with the Samsung Galaxy S21 series, earphones and a charger plug are no longer included in the box because Samsung wants to minimize the impact our products have on the environment. Samsung believes the removal of earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items. Existing Galaxy users are encouraged to continue using their current earphones and charging plug, while new users will need to purchase them separately. Please reach out to Samsung Support for further assistance. Thank you for being a valued customer. -Bethany
Camera settings for Samsung Galaxy phones
Galaxy S22 Ultra: How to use Nightography | Samsung - YouTube
Galaxy S22 Ultra: AI-Enhanced Night Portraits | Samsung - YouTube
Adjust the ultra-low brightness level on the Galaxy S22, S22+, or S22 Ultra | Samsung US - YouTube
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your opinion is valuable as we continue leading the charge on innovation. I've attached some videos from Samsung's YouTube channel that show the awesome features of your camera. Also, an article that gives tips on how to achieve the best shot. Continuing what we started with the Samsung Galaxy S21 series, earphones and a charger plug are no longer included in the box because Samsung wants to minimize the impact our products have on the environment. Samsung believes the removal of earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items. Existing Galaxy users are encouraged to continue using their current earphones and charging plug, while new users will need to purchase them separately. Please reach out to Samsung Support for further assistance. Thank you for being a valued customer. -Bethany
Camera settings for Samsung Galaxy phones
Galaxy S22 Ultra: How to use Nightography | Samsung - YouTube
Galaxy S22 Ultra: AI-Enhanced Night Portraits | Samsung - YouTube
Adjust the ultra-low brightness level on the Galaxy S22, S22+, or S22 Ultra | Samsung US - YouTube
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Unmount internal storage
on November 17, 2022
Posted by: Peet
Have the s22 ultra now for 5 months. Great phone, but now all of a sudden when I want to open a WhatsApp video or photo it gives me a notification of unable to download or open due to not enough memory, I have more than enough memory available but it tells me to unmount internal storage as a disk drive.
Written by a customer while visiting Samsung US
Customer Rating
4
SD Card No More Is Wrong
on November 18, 2022
Posted by: Cyndee
I only ever bout the Galaxy Notes with adding SD card, all my pas phones had the abilities to add the SD card for extra space for photos and videos so given this Galaxy S 22 Ultra only 4 stars due to no SD card slot and this is so so wrong for us consumers, then the prices still to exspensive, this has to end with high priced smartphones. As for everything else on the S22 Ultra has many awesome features that are great, glad it came with the S Pen 🖊️ need the S Pen for my fingers too big for the keyboard and for Art and many other awesome features…The only bad thing is no ability to add my SD card, why they take it away is not fair to consumers at all, do not take away this on Samsung devices this will be my last Samsung device to buy cause no SD card to use, might as well buy an Apple device, I don’t like Apple devices because no option to add a SD card for more space….So if Samsung takes away that feature I then rather get the iPhones…
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features! Easy to use!
on November 19, 2022
Posted by: Hooked on Samsung
from Brooklyn, New York
I bought this one month ago and I'm loving it more and each day.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on November 19, 2022
Posted by: dfltn78
from Ashtabula, Ohio
Expertise:Expert
Best galaxy that has come out yet! Love the phone. Definitely sticking with Samsung Galaxy s22 ultra
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Why no SD
on November 21, 2022
Posted by: Ceddy139
from Atlanta
Expertise:Intermediate
After reading the some of the reviews. And reading product features. I am going to wait for the next galaxy to come out. If next model doesn't have expandable memory might have starting looking at other brands.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
4
Value
2
Response from Samsung USBy Bethany, Social Commerce, November 22, 2022
Hi Ceddy139,
Thank you for your review of the Samsung Galaxy S22 Ultra. We value your opinion as we continue leading the charge on innovation. Concerning storage, there are three options available for the Samsung Galaxy S22 Ultra: 128, 256, and 512GBs. If you need any assistance, please feel free to reach out to Samsung Support, attached below. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We value your opinion as we continue leading the charge on innovation. Concerning storage, there are three options available for the Samsung Galaxy S22 Ultra: 128, 256, and 512GBs. If you need any assistance, please feel free to reach out to Samsung Support, attached below. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Nice perks
on November 21, 2022
Posted by: De818
from Maple Hts, OH
Expertise:Beginner
Need a great product from Galaxy have not had a Gal
Features
4
Performance
5
Design
4
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
Lots of bells and whistles!!
on November 22, 2022
Posted by: OLLDYDRVR
I've had phone about week. Traded in note 20ultra. Things I lost!! 1. Ability to play my .wma music. 2. SD card. ( but, I knew about loss of sd card).
Things I've gained! This is a picture taking beast! Wow! Love the features of camera.
Battery life is amazing! But, I'm not a game player! It's a work phone! Charging battery is fast. Good locks ability to make this phone do just about anything you want. The 512g memory is awesome. The 12g ram...wellll...with all the updates that Samsung and Google wants you to do on a DAILY BASIS...crazy. I can see a problem owning phone for years!
Things I've gained! This is a picture taking beast! Wow! Love the features of camera.
Battery life is amazing! But, I'm not a game player! It's a work phone! Charging battery is fast. Good locks ability to make this phone do just about anything you want. The 512g memory is awesome. The 12g ram...wellll...with all the updates that Samsung and Google wants you to do on a DAILY BASIS...crazy. I can see a problem owning phone for years!
The reason for only 3 stars is loss of LOT of music. I transferred all .wma back to SD card and tried to run it thru pc program to change music to mp3. Program I chose slowed my pc so much, had to uninstall.
The other major thing I lost was my LED wallet .
Cottonpickin I miss that cover.
The other major thing I lost was my LED wallet .
Cottonpickin I miss that cover.
Response from Samsung USBy Bethany, Social Commerce, November 23, 2022
Hello,
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate your input as it ensures we remain innovative with our product designs and functionality. We are thrilled you took note of our amazing camera features and you're enjoying the battery life as well! Please reach out to Samsung Support, attached below, for any assistance you might need. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate your input as it ensures we remain innovative with our product designs and functionality. We are thrilled you took note of our amazing camera features and you're enjoying the battery life as well! Please reach out to Samsung Support, attached below, for any assistance you might need. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US