Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,687 Reviews)
Rating breakdown 4,687 reviews
5 Stars
3,476
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,609 out of
1,864)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
2
Battery life
on August 8, 2022
Posted by: Gokhan Colak
from Columbus Ohio
Expertise:Expert
I bought this almost a month ago and i am VERY disappointed with the battery life since it is not even taking a full day to drain it. I have upgraded from S20 Ultra and I regret my decision since that phone sometimes was taking me 2 days to drain battery eith normal use. I dont play games or use social media. They really need significant update for the battery life. I always have been a Samsung user and would like to stay as is if necessary updates are pushed.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
4
Value
2
Response from Samsung USBy Bethany, Social Commerce, August 12, 2022
Hello,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. At Samsung we value all feedback as it ensures we remain innovative with the designs and functionality of our products. I've attached a few articles that will assist with the battery of your device. If you need any further assistance, please reach out to Samsung Support also below. Thank you for being a valued customer. -Bethany
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. At Samsung we value all feedback as it ensures we remain innovative with the designs and functionality of our products. I've attached a few articles that will assist with the battery of your device. If you need any further assistance, please reach out to Samsung Support also below. Thank you for being a valued customer. -Bethany
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Worked great until a few weeks ago
on August 18, 2022
Posted by: KitKat23
from Ormond Beach, Florida
Expertise:Intermediate
I pre-ordered the S22 Ultra the day it launched. I've had Samsung phones since I was a kid (my first Samsung was the N-spire) I had a Note10+ that I loved and was so excited to get my hands on the S22 Ultra. I LOVED it. It was such an upgrade from the Note10+. Until the last week of July. I was asleep at 6:30am and my phone started making a noise I had NEVER heard on any Samsung device EVER. I picked it up, and it was alarming that there was moisture/foreign debris in the charging port. I found that extremely weird because I plugged it in to charge at 10pm the night before and it was fine until 6:30am. I followed the recommended tips to fix it and plugged it back in and it was fine. It happened again later that day. I again followed the tips and it worked for a week with no issues. That problem is still ongoing. I have tried EVERYTHING, industrial air dusters, small little cleaner brushes, a hair dryer on low for 15 minutes and nothing has worked. I cannot cable charge my phone. Thankfully I had a wireless charger from years ago that works with the phone, only, I have to take my Samsung case off EVERY time I want to charge my phone. The positioning on the wireless charger is SUPER picky. If it moves even a hair it will stop charging. This has been the most frustrating experience.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Bethany, Social Commerce, August 23, 2022
Hello. Thank you for taking time to review the Samsung Galaxy S22 Ultra. All feedback is valuable as we continue to innovate and improve on the design and functionality of our products. It sounds as if your device is still under warranty so I’ve attached a link to the warranty department below. Please reach out to them concerning your charging port. Thank you for being a valued customer. –Bethany
smsng.us/Warranty-Info
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
My best Galaxy so far
on August 24, 2022
Posted by: GalaxyGeek64
Expertise:Expert
I got this phone as an upgrade trading in the Fold 4 I had for under a year. (pass on the fold as a bad and expensive device). I don't use the pen very often, but when I want to, I have it! The phone is big, as was the Note series. The on screen finger print reader has finally been refined and works most of the time when the face ID misses for whatever reason. Camera is great albeit sometimes slow on a macro focus shot. I really like the less curved top and bottom edges of the Ultra as opposed to other brands high end phones. Get Samsung's upgraded warranty coverage and a good case elsewhere and enjoy this phone!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Data drops constantly
on October 5, 2022
Posted by: Josh
The phone loses data connection from your network and has to be restarted constantly. Not the first Samsung phone to have issues with this. It's a really expensive brick that can't operate outside of your home wifi, every update they put out makes it disconnect more..
Response from Samsung USBy Bethany, Social Commerce, October 6, 2022
Hi Josh,
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate all feedback as we strive to bring our consumers the best in product design and functionality. I’ve attached some links below that should help with the connection of your device. Also, it sounds as if your Galaxy S22 Ultra is still under warranty, so I’ve attached the link to our warranty department as well. Please reach out to them for assistance as needed. Thank you for being a valued customer. –Bethany
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Warranty-Info
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate all feedback as we strive to bring our consumers the best in product design and functionality. I’ve attached some links below that should help with the connection of your device. Also, it sounds as if your Galaxy S22 Ultra is still under warranty, so I’ve attached the link to our warranty department as well. Please reach out to them for assistance as needed. Thank you for being a valued customer. –Bethany
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
1
SAMSUNG NEEDS TO THINK IT THROUGH
on November 13, 2022
Posted by: Jeffrey H
The curved screen is TERRIBLE! It does not work well with the S pen. Screen protectors do not adhere well either. The flat screen phones are soooo much better. The S pen feature is a must have for my phone. I will never buy a phone with a curved screen again! I have been using Samsung phones since the original note and I love them, But a curved screen and the S pen are not a good combination. I will wait until they come out with the flat screen and built in S pen before I upgrade.
Response from Samsung USBy Bethany, Social Commerce, November 15, 2022
Hi Jeffrey,
Thank you for your feedback of the Samsung Galaxy S22 Ultra. Your opinion is valuable as we continue to lead the charge on innovation. Please reach out to Samsung Support, attached below, if you need any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for your feedback of the Samsung Galaxy S22 Ultra. Your opinion is valuable as we continue to lead the charge on innovation. Please reach out to Samsung Support, attached below, if you need any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Phone only lasted 45 days
on March 21, 2023
Posted by: Mmares00
[This review was collected as part of a promotion.] Coming from a Galaxy Note 20 ultra this phone is slower when turning on and opening apps. The camera quality also is not the same. I bought the phone about 45 days ago and was listening to music on Spotify and it shorted out and never came back on. Verizon tested it and said it was defective and replaced it with a reconditioned phone instead of a new one. I was not happy about that considering I had just bought it. I hope they bring back the Note phones and will definitely switch back.
Response from Samsung USBy Bethany, Social Commerce, March 30, 2023
Hi Mmares00... We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached Samsung Support below. Please reach out if we can be of any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Defective screen (expanding blob) right after 1yr
on April 27, 2023
Posted by: Martin
from Monterey,CA
Expertise:Expert
Defective screen right after 1yr expired!!!! Im still paying it off!
All of a sudden a black blob appeared around the front camera... its a blob of dead pixels thats expanding outwards. Quick google search found many people with the same problem. Unfortunately mine happened right after 1 year warranty expired. Never buy a samsung again. I still owe around half price of phone as this was on a 2 year payment plan. Worst experience ever. Phone has been babied Nd never dropped.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, April 28, 2023
Hi Martin... Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate your input as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached the link to Samsung Repair Services. Often times they're able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance with your device. Thank you for being a valued customer. –Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
Samsung | uBreakiFix
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
They keep talking features away.
on March 12, 2022
Posted by: SCruz
from NYC
Expertise:Intermediate
This new phone have no sd card slot or sensors to check heart rate or oxygen levels. I should have kept my old note 8. I liked it a lot better than this one.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
3
Value
2
Written by a customer while visiting Samsung US