Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,687 Reviews)
Rating breakdown 4,687 reviews
5 Stars
3,476
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,609 out of
1,864)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
5
Great
on October 31, 2022
Posted by: Cloud
from El Paso,TX
Expertise:Intermediate
[This review was collected as part of a promotion.] So happy with this phone I recommend this to anyone looking for a new phone
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Lousy Color and delays
on October 31, 2022
Posted by: Mike B
from Florida
Expertise:Expert
The Red color is absolutely underwhelming and makes the device look so cheap and not bold but feminine. On top of that the pen has a different shade that slightly more vibrant. I was upset that my order was delayed almost two weeks past original ship date and then it came separate from the chargers I purchased on the same order for it. Poor experience overall.
Features
5
Performance
5
Design
2
Value
3
Response from Samsung USBy Bethany, Social Commerce, November 2, 2022
Hi Mike,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value your opinion as we continue leading the charge on innovation. I've attached a link to cases and covers in different color schemes that might be more to your liking. If you need any assistance, please feel free to reach out to Samsung Support, also below. Thank you for being a valued customer. -Bethany
Accessories, Chargers & Cases | Galaxy S22 Ultra | Samsung US
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value your opinion as we continue leading the charge on innovation. I've attached a link to cases and covers in different color schemes that might be more to your liking. If you need any assistance, please feel free to reach out to Samsung Support, also below. Thank you for being a valued customer. -Bethany
Accessories, Chargers & Cases | Galaxy S22 Ultra | Samsung US
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy S22 ultra
on October 31, 2022
Posted by: TtChicago
from Chicago, Illinois
Expertise:Intermediate
[This review was collected as part of a promotion.] I traded in with a note20 ultra, and I am glad I did. Everything is better!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Wouldn't have bought this phone
on October 31, 2022
Posted by: Angry
from Fl
Expertise:Intermediate
I bought my phone 2 weeks ago an I can't Bluetooth to my bose speaker, truck or anything else.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
2
Value
2
Response from Samsung USBy Bethany, Social Commerce, November 1, 2022
Hello,
Thank you for your review of the Samsung Galaxy S22 Ultra. We value your opinion as we strive to remain innovative and improve on the functionality and design of our products. I've attached a couple links that should help concerning connecting your Bluetooth. Please reach out to Samsung Support, also below for further assistance. Thank you for being a valued customer. -Bethany
Connect your Galaxy phone to a car (samsung.com)
Can't connect a bluetooth device to a Samsung phone or tablet
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We value your opinion as we strive to remain innovative and improve on the functionality and design of our products. I've attached a couple links that should help concerning connecting your Bluetooth. Please reach out to Samsung Support, also below for further assistance. Thank you for being a valued customer. -Bethany
Connect your Galaxy phone to a car (samsung.com)
Can't connect a bluetooth device to a Samsung phone or tablet
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Nice phone
on October 31, 2022
Posted by: DeeDee
from Indianapolis, Indiana
Expertise:Expert
[This review was collected as part of a promotion.] Happy so far with this phone. This is my 7th Samsung cellphone and I'm not planning on using another maker soon.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Red is not red - more like salmon pink/orange
on October 31, 2022
Posted by: UglyPhoneOwner
from PA
Expertise:Expert
Red is not red - more like salmon pink/orange. This is disappointing as I specifically ordered direct from Samsung for a Samsung-exclusive RED phone. I now have a very expensive SALMON phone that I very much dislike and will be hiding in a solid-colored case. Considering that this is an online exclusive item that cannot be looked at in stores, a more accurate color depiction would be great.
I would recommend this to a friend!
Features
5
Performance
5
Design
2
Value
5
Response from Samsung USBy Bethany, Social Commerce, November 2, 2022
Hello,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all critiques as we strive to innovate and improve on our product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link to the cases and covers that would go perfectly with your new phone. If you need any assistance, please reach out to Samsung Support, attached below. Thank you for being a valued customer. -Bethany
Accessories, Chargers & Cases | Galaxy S22 Ultra | Samsung US
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all critiques as we strive to innovate and improve on our product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link to the cases and covers that would go perfectly with your new phone. If you need any assistance, please reach out to Samsung Support, attached below. Thank you for being a valued customer. -Bethany
Accessories, Chargers & Cases | Galaxy S22 Ultra | Samsung US
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Great
on October 31, 2022
Posted by: Rafy
from Puerto Rico
Expertise:Intermediate
Great product, high quality. Super camara/ performance
Features
5
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
My S21 ultra was much better.
on October 31, 2022
Posted by: Douglas M
My S21 ultra was much better. Every year since my Samsung Galaxy 9 plus I buy a new upgraded phone from Samsung so last year I purchased the S 22 ultra and traded in my S21 ultra which was a mistake. All the raves and advertisements and marketing about the camera is moot. This screen has locked up numerous times and I had followed customer services support teams directions about resetting the phone and then only adding my e-mail and within a couple of weeks it keeps on doing the same thing. Now I am on the fence about the S 23 ultra when it comes out. I'll have to wait and see
Response from Samsung USBy Bethany, Social Commerce, November 2, 2022
Hi Douglas,
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all feedback as we continue to improve on the design and functionality of our products. As you've already spoken with customer support, I've attached a link to our warranty department. Please reach out to them for assistance with your screen locking up. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all feedback as we continue to improve on the design and functionality of our products. As you've already spoken with customer support, I've attached a link to our warranty department. Please reach out to them for assistance with your screen locking up. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US