Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,687 Reviews)
Rating breakdown 4,687 reviews
5 Stars
3,476
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,609 out of
1,864)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
5
great product, looking forward to s23
on February 23, 2023
Posted by: Jasper
[This review was collected as part of a promotion.] use this phone for everything, s pen is more accurate and better than the note10 model. best cell phone camera ive had as well. battery can drain relatively fast when in constant use but that is my only gripe. great phone all in all.
Written by a customer while visiting Samsung US
Customer Rating
1
Overheat
on June 10, 2023
Posted by: Blanca
from Fl
Expertise:Intermediate
The phone overhead all the time,impossible to talk ,I have to put it in speaker all the time to prevent the over heat close to my face.
Features
1
Performance
2
Design
2
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, June 12, 2023
Hey Blanca, thank you for your feedback on your Samsung Galaxy S22 Ultra. We understand how it wouldn't be ideal to have to use your phone on speaker all the time. We would be more than happy to help you troubleshoot the heat of your device. We have included a link below to an article about keeping your device at normal operating temperature. If that does not help resolve your difficulty, we have also included a link to the Samsung Support Team for further assistance. Thank you for being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Storage no expandable storage
on March 16, 2022
Posted by: Samcant
from Dallas,TX
Expertise:Intermediate
Not happy at all I love Samsung but I hate it when they take away expandable storage not trying to buy storage on the cloud this is not Apple
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Poor quality control
on March 27, 2022
Posted by: User
from Dhiffushi/Kaafu/Central Province
I just started using this device today and straight out of the box the microphone does not work.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
3
Response from Samsung USBy Charles, Samsung Care, April 7, 2022
Hi. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22 Ultra. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Microphone issues with galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001249/
PRODUCT WARRANTIES https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144380259
Have a great day.
^Charles
Microphone issues with galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001249/
PRODUCT WARRANTIES https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144380259
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
S22 Ultra
on March 18, 2022
Posted by: andig
from Las Vegas
Expertise:Expert
S22 ultra is the perfect smartphone. Very good quality camera, high performance
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
S21 Ultra Woes Continued...
on May 1, 2022
Posted by: hessa
Expertise:Expert
Any phone that requires a case to prevent incidental actions from the edges of the screen is absolute trash. There was a time when I praised Samsung, but it's getting difficult with their phones.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
S pen issues
on March 10, 2022
Posted by: G Wright
from Chicago, IL
Expertise:Expert
So long story short.... because first review got rejected.
Pen that came with my ultra s22 wasn't compatible. Didn't resolve initial issue and waiting for yet another Pen. This phone is compatible with S PEN PRO not standard S PEN, THE END!!
Very disappointed because I've literally owned every Note series hence my reason for getting to Ultra.
The entire process was HORRIBLE starting with pre-order THAT'S A WHOLE DIFFERENT COMPLAINT.
I typically buy directly from my phone carrier. Decided to go a different route because of the extras offered but it cleanly wasn't worth the hassle.
DO BETTER SAMSUNG, DO BETTER!!!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on April 7, 2022
Posted by: Swtpinksuzy
Expertise:Expert
I bought me and my wife 512gb models hers Burgundy and mine white (prettier and goes go great with pink).. We love our phones as usual.. She raves about the camera quality and cannot stop taking pictures.. I, more of the gamer, love the experience I have playing my games on it.. Looks and feels great..I'm sadden this year you guys didn't make a pink model wouldve loved that.. But Ill just slap some cute cases on it.. I wish we do ldve kept SD card slots been nice to have an phonewith 1tb on it..
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US