Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,687 Reviews)
Rating breakdown 4,687 reviews
5 Stars
3,476
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,609 out of
1,864)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
5
Love it
on September 5, 2022
Posted by: Apple to Samsung
from Kentucky
Expertise:Beginner
I have been an apple person since the iPhone 4. This was a huge decision for me. What stole my heart was the camera. I love most everything about this phone. Not big on Microsoft but I was tired of the big iPhone getting so heavy so I decided to switch. So far I do not regret it at all. I love that there are things u can do on it that u can't on iPhone. That's the android part. But over all I am in love with the phone. It's a pretty big difference but I am very happy. The pic below I took on this phone. CANT DO THAT WITH AN APPLE. I have tried android before but was using the lower end phones, I would hate it so I would go back. Get u a hig end phone and u won't go back. Even got my best friend to switch to the ultra 22, we are huge camera people.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Best camera experience, but everything else...
on September 10, 2022
Posted by: Pr1Nc3
from Texas
Expertise:Intermediate
Pros
1. Pictures and videos are amazing! My pictures look like a pro!
2. Like the design! Thin, rounded edges look incredible. The screen is the best! Uses the same charger as my Laptop.
3. Love the pen, but don't use it much.
1. Pictures and videos are amazing! My pictures look like a pro!
2. Like the design! Thin, rounded edges look incredible. The screen is the best! Uses the same charger as my Laptop.
3. Love the pen, but don't use it much.
Cons
1. I was expecting the battery life to be longer. I wake up with the phone changed and I have less than half the charge by 11 a.m. (I start my day about 5 or 6 a.m.)
2. Navigation and calling - bugs if you want to be on the phone and use google maps. (I have called support about 5 times and they still can't fix this issue.)
3. Wished the magnet in the back was stronger. I have to use a case with a stronger magnet.
1. I was expecting the battery life to be longer. I wake up with the phone changed and I have less than half the charge by 11 a.m. (I start my day about 5 or 6 a.m.)
2. Navigation and calling - bugs if you want to be on the phone and use google maps. (I have called support about 5 times and they still can't fix this issue.)
3. Wished the magnet in the back was stronger. I have to use a case with a stronger magnet.
I would recommend this to a friend!
Features
3
Performance
3
Design
5
Value
2
Response from Samsung USBy Bethany, Social Commerce, September 13, 2022
Hi Pr1Nc3,
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate all feedback as we continue to innovate and improve on the design and functionality of our products. We’re thrilled you’re loving the camera and the sleek design! I’ve attached some links below that will help with the battery life of your device. If you need any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate all feedback as we continue to innovate and improve on the design and functionality of our products. We’re thrilled you’re loving the camera and the sleek design! I’ve attached some links below that will help with the battery life of your device. If you need any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Very solid phone and upgrade from the Note
on September 12, 2022
Posted by: Supreme
from New York
Expertise:Intermediate
I had this phone for a few months and I'm pretty satisfied overall. I would prefer that the facial recognition for device unlock to perform a bit better, as I cannot be recognized some of the time. My Iphone I have for work, has a way better working facial recognition for unlocking, even in low light. Compared to my previous Note 10+, the battery on the S22 Ultra isn't bad, though sometimes I observed that the battery drained quicker than others, even after app/processing optimization. I overall enjoy the features, performance and design of the phone.
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Back is REALLY slippery
on September 17, 2022
Posted by: Deez
Expertise:Intermediate
I've had this phone since the day out came out. If you're not a phone case person like me you'll have to suffer from how slippery the back of this phone is. My solution was to put a screen protector on the back. This is really the only complaint I have about the phone.
I would recommend this to a friend!
Features
4
Performance
4
Design
1
Value
4
Response from Samsung USBy Bethany, Social Commerce, September 19, 2022
Hello,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on the design and functionality of our products. If you need any assistance, please reach out to Samsung Support, attached below. Thank you for being a valued customer. - Bethany
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on the design and functionality of our products. If you need any assistance, please reach out to Samsung Support, attached below. Thank you for being a valued customer. - Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Nice Phone
on September 19, 2022
Posted by: Rick
from Marion AR
Expertise:Intermediate
I got mine about 6 weeks ago and it was amazing. Love the feel and the functions. The only problem is the battery life sucks. With a full charge, the battery only lasts about 10 to 12 hours. Hands down the 21 Ultra was the best.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Lacking
on September 23, 2022
Posted by: Bamos
from Ny
Expertise:Expert
Downgrade from their other models
And more expensive
No SD card
Can not charge and use wired headphones
And more expensive
No SD card
Can not charge and use wired headphones
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, September 26, 2022
Hi Bamos,
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. At Samsung, all feedback is valuable as we continue to innovate and improve on the design and functionality of our products. Concerning the headphone jack, you are able to purchase a USB-C Headphone Jack adapter which lets you connect devices that use a standard 3.5 mm audio plug to your USB-C devices. You could also purchase Type-C Headphones. I’ve attached links below for them. If you need any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. –Bethany
smsng.us/Samsung-Support
https://www.samsung.com/us/mobile/mobile-accessories/phones/usb-c-headphone-jack-adapter-ee-uc10juwegus/
https://www.samsung.com/us/mobile/mobile-accessories/phones/samsung-type-c-headphones-black-eo-ic100bbegus/ smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. At Samsung, all feedback is valuable as we continue to innovate and improve on the design and functionality of our products. Concerning the headphone jack, you are able to purchase a USB-C Headphone Jack adapter which lets you connect devices that use a standard 3.5 mm audio plug to your USB-C devices. You could also purchase Type-C Headphones. I’ve attached links below for them. If you need any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. –Bethany
smsng.us/Samsung-Support
https://www.samsung.com/us/mobile/mobile-accessories/phones/usb-c-headphone-jack-adapter-ee-uc10juwegus/
https://www.samsung.com/us/mobile/mobile-accessories/phones/samsung-type-c-headphones-black-eo-ic100bbegus/ smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Water detection errors all the time
on September 23, 2022
Posted by: Vicki
from Fort Wayne
Expertise:Intermediate
Nice phone 3 phones with water detection errors. Had to buy a new plug. Didn't work, still got the errors. Will charge with wireless charger. That is not always possible.
No, I would not recommend this to a friend.
Features
4
Design
4
Value
1
Response from Samsung USBy Bethany, Social Commerce, September 27, 2022
Hi Vicki,
We appreciate your review of the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on the design and functionality of our products. It sounds as if your device is still under warranty so I've attached Samsung's Warranty department below. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
We appreciate your review of the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on the design and functionality of our products. It sounds as if your device is still under warranty so I've attached Samsung's Warranty department below. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Phone!
on September 24, 2022
Posted by: DON M
I was hesitant to buy the galaxy s22 ultra because of the reviews. Now I'm glad I did purchase this phone. The battery last a good while and the new features are awesome. Best phone ever!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US