Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,687 Reviews)
Rating breakdown 4,687 reviews
5 Stars
3,476
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,609 out of
1,864)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
2
Extremely disappointed
on July 16, 2022
Posted by: Echevarria
from New Jersey
Expertise:Expert
I bought a Samsung Galaxy s22 Ultra within the past two weeks and I am extremely disappointed. This phone the battery doesn't last not even a day, I have a Dexcom monitor sensor that this phone is not compatible with I ended up getting way less than my s20 Ultra. WHAT A DISAPPOINTMENT !!!!!!!!
What can I do I thought I was getting an upgrade not a DOWNGRADE
What can I do I thought I was getting an upgrade not a DOWNGRADE
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
1
Response from Samsung USBy Bethany, Social Commerce, July 27, 2022
Hi Echevarria,
We appreciate you taking the time to review the Galaxy S22 Ultra. We value all feedback as we strive to give our consumers the best in design and functionality. I’ve attached a couple links below regarding they battery. If you need any further assistance, please feel free to reach out to Samsung Support also attached below. Thank you for being a valued customer. -Bethany
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Galaxy S22 Ultra. We value all feedback as we strive to give our consumers the best in design and functionality. I’ve attached a couple links below regarding they battery. If you need any further assistance, please feel free to reach out to Samsung Support also attached below. Thank you for being a valued customer. -Bethany
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Phone works great just don't like how
on July 30, 2022
Posted by: ChristianB251
from Mobile Alabama
I just recently got this phone while it works great I don't like how all my notifications are the same when I transferred everything from note 20. For example my texts and Facebook notifications are now the same and I no longer can tell them apart. Very aggravated with that because work message come through texts and everything else doesn't need to be the same
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
5
Value
3
Response from Samsung USBy Bethany, Social Commerce, August 1, 2022
Hi ChristianB251,
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all reviews as it helps us remain fresh and innovative with our product designs and functionality. I've attached a link to Samsung Support, please feel free to reach for support concerning your notifications. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all reviews as it helps us remain fresh and innovative with our product designs and functionality. I've attached a link to Samsung Support, please feel free to reach for support concerning your notifications. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on August 6, 2022
Posted by: Mystic
from Havre, MT
[This review was collected as part of a promotion.] Everything good on this phone, smooth and nice experience 5/5
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Photography powerhouse
on August 6, 2022
Posted by: PolyStoly
Expertise:Expert
[This review was collected as part of a promotion.] Got it second one for my wife , love thos phone especially for photos. If you photographer must have , pro mode and Expert Raw amazing features samsung did a great job giving pro users to take full control of the camera.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on August 19, 2022
Posted by: Awhite
from Ga
I've had this phone for several months. It is wonderful. The features works well. So many features. I loved my note 9. This is a whole nother level and more. Beautiful pictures. I have the s22ultra 1tb. I also bought the z fold 2. I like this better.. I could get use to the fold.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Very disappointed
on August 23, 2022
Posted by: Douglas M
from Anaheim Hills, California
Expertise:Intermediate
Last year when I bought the S21 ultra I was surprised on how many quirks and bugs that the phone had. Then this year Samsung said they got all the little crooks out for the S 22 ultra they were just blowing smoke. The phone is very disappointing and Samsung raves about the camera which is actually think my Galaxy 9 plus had a more user-friendly camera than this phone has. I have no extra applications on this phone and still continuously locks up and Bixby is worthless.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
1
Response from Samsung USBy Bethany, Social Commerce, August 25, 2022
Hi Douglas,
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all feedback as it ensures we continue to bring our consumers the best in product design and functionality. I’ve attached an article that should be useful with the glitches you’ve experienced. Also below are some videos from Samsung’s YouTube channel showcasing the neat new camera features and vision booster. Please feel free to reach out to Samsung Support for assistance with Bixby or anything else. Thank you for being a valued customer. –Bethany
smsng.us/Samsung-Support
Samsung phone freezes and crashes
Galaxy S22 Ultra: Untold Stories – Nightography | Samsung - YouTube
Galaxy S22 Ultra: Expert Review Highlights | Samsung - YouTube
Galaxy S22 Ultra: How to use Nightography | Samsung - YouTube
Galaxy S22 Ultra: Untold Stories - Vision Booster & Heat Solution | Samsung - YouTube
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all feedback as it ensures we continue to bring our consumers the best in product design and functionality. I’ve attached an article that should be useful with the glitches you’ve experienced. Also below are some videos from Samsung’s YouTube channel showcasing the neat new camera features and vision booster. Please feel free to reach out to Samsung Support for assistance with Bixby or anything else. Thank you for being a valued customer. –Bethany
smsng.us/Samsung-Support
Samsung phone freezes and crashes
Galaxy S22 Ultra: Untold Stories – Nightography | Samsung - YouTube
Galaxy S22 Ultra: Expert Review Highlights | Samsung - YouTube
Galaxy S22 Ultra: How to use Nightography | Samsung - YouTube
Galaxy S22 Ultra: Untold Stories - Vision Booster & Heat Solution | Samsung - YouTube
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on August 23, 2022
Posted by: Du77ch
from Haymarket. VA
Expertise:Expert
[This review was collected as part of a promotion.] So happy with this purchase, would recommend to anyone looking for a new phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
S22 Ultra
on August 23, 2022
Posted by: Dave
from Cincinnati, OH
Expertise:Intermediate
I've had my S22 Ultra since about Feb this year. The one and only thing I dislike is the screen cracked from a short fall. For such an expensive phone I would expect a more robust screen.
Features
5
Performance
5
Design
3
Value
3
Response from Samsung USBy Bethany, Social Commerce, August 26, 2022
Hi Dave,
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all feedback as it ensures we continue to bring our consumers the best in product design and functionality. We’re thrilled you’re enjoying it! I’ve attached a link to Samsung Repair Services. Often time they’re able to accommodate in home and walk-in services for your convenience. Also a link to a screen protector and cases for you to choose from to help protect your device. If you need any further assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. –Bethany
Samsung | uBreakiFix
Accessories, Chargers & Cases | Galaxy S22 Ultra | Samsung US
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all feedback as it ensures we continue to bring our consumers the best in product design and functionality. We’re thrilled you’re enjoying it! I’ve attached a link to Samsung Repair Services. Often time they’re able to accommodate in home and walk-in services for your convenience. Also a link to a screen protector and cases for you to choose from to help protect your device. If you need any further assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. –Bethany
Samsung | uBreakiFix
Accessories, Chargers & Cases | Galaxy S22 Ultra | Samsung US
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US