Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,687 Reviews)
Rating breakdown 4,687 reviews
5 Stars
3,476
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,609 out of
1,864)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
5
I love Samsung Samsung is the best company I love
on June 10, 2022
Posted by: Nour
from New haven ct
Expertise:Beginner
I love Samsung company they sell a nice phones and laptops and TVs on the property have they are nice
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I have mixed feelings about the s22
on June 14, 2022
Posted by: Jonas ace
from Bronx ny
Expertise:Expert
I bought this a month ago and so far I have mixed feelings I feel like the processor could be a bit faster I feel like the battery dies a bit faster as well then the s21 and I'm still trying to get familiar with the features of this phone I also noticed that the phone has been overheating sometimes as well
I would recommend this to a friend!
Features
3
Performance
3
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
garbage
on June 15, 2022
Posted by: brian
from hawaii usa
Expertise:Expert
bought 2 s22 ultras and dissapointed. ive hade note 8, note 9, not 10+, and now two s22 ultras and they are laggy and battery is garbage and told they have dual sim but they dont. one is an e-sim. not very happy. was going to buy another until i found out that that this phone is garbage and not dual sim. DONT BUY THIS PHONE. WASTED THOUSANDS
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 16, 2022
Hi Brian, we are sorry to hear about the difficulties that you are experiencing with both of your Galaxy S22 Ultras, we do have some links that we can provide you that could help, we will include them down below. If you believe that you are experiencing defects with your devices then we would recommend reaching out to our customer support team, we will also provide a link for them below. Thank you for being a loyal Samsung customer.
Apps are darning battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Warranty:
https://www.samsung.com/us/support/warranty/
Support:
https://www.samsung.com/us/support/service
Samsung Care+:
https://www.samsung.com/us/support/samsung-care-plus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Apps are darning battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Warranty:
https://www.samsung.com/us/support/warranty/
Support:
https://www.samsung.com/us/support/service
Samsung Care+:
https://www.samsung.com/us/support/samsung-care-plus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
5
Love built in slot for spen
on June 16, 2022
Posted by: Blkkat13
from Roanoke, Va
I traded in my S21 ultra for this simply to have the S pen features. It is pretty much same as my s21 ultra as far as software, main reason traded in was I had bought spen but always had to have bulky case to hold it,also I like the more boxy feel in hand....One problem having is sometimes battery feels hot although I remember that happened when first got s21 ultra and then after first update & phone getting use to my usage then it stopped. I m hoping will be same with this phone?! Only had a couple weeks now so still setting up customized way I like!
Do definitely love spen just like note series.
Do definitely love spen just like note series.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone Overall!!!
on June 16, 2022
Posted by: Jofus
Expertise:Expert
I had the new Pixel 6 Plus and the S22 Ultra just blows it away. It's faster, better camera, more customizable and just a better experience.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Hard to believe it can be better!
on June 17, 2022
Posted by: Peliona1130
from Miami, Florida
Wasn't sure about changing phones from my Galaxy S20 ultra to the Galaxy S22 ultra, my phone was like new, but I'm so glad I did. This phone is amazing, it's hard to believe that Samsung can keep improving them. The camera is amazing!! Took a picture of the moon at a 100x zoom and no one believed I used my phone to do it. I barely use the pen but it works great. If I could've I would have removed a third of a star only because they took off the ability to place an SD card on the phone. I like saving my pictures and videos on an SD card other than the cloud or phone but I'll have to deal. The S22 is super fast and very appealing to the eye.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Like the Phone but
on June 18, 2022
Posted by: Jay1
from NY
Expertise:Intermediate
okay so I'm digging this S22 ultra. Nice big screen features. The biggest phone I've ever owned. My last and use as a backup is the S10. The problem I have is with the screen itself and whatever material they used to construct it doesn't fare well with screen protectors. They all seem to slide up. I have gone through about 5 within a month and a half time. My S10 same screen protector company has and still on for over two years. However Samsung use to make their screens, go back to that material
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Loving this phone- Good performance & great camera
on June 19, 2022
Posted by: Cortknee
Expertise:Expert
I've had my S22 Ultra about 3 months & so far I love it! Way better than my previous S21 Ultra that had serious performance issues that I believe was Operating System related; also S22 Ultra camera is excellent; I've posted a couple pics I've taken to show the quality. I bought one of the Samsung flip cases to go with it which I also love & am hoping it will help keep me from dropping it since there is more to hold onto.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US