Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,687 Reviews)
Rating breakdown 4,687 reviews
5 Stars
3,476
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,609 out of
1,864)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
2
Network and WiFi issues
on May 17, 2022
Posted by: Note9
Expertise:Expert
Upgraded from a note 9 to the s22 ultra. After using it for about 3 months. I have noticed so many network and wifi issues. These are issues I never experienced on my note 9 which I am about to revert back to and sell this phone. The screen is beautiful and the UI is pretty spectacular, but without connections going across town. It is pointless to have. I have been through every trouble shooting walkthrough out there. My music freezes, my YouTube freezes, news articles take forever to load. I have to constantly turn my connection on and off. Turn airplane mode on then off, just to reopen something I was listening to or watching. Even in my house with super fast wifi, I have tested the note 9 and this phone side by side. The note 9 is way faster with 0 freezes. Meanwhile the s22 ultra is close to dial up speed half the time. It was a tragic mistake to upgrade...
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy Charles, Samsung Care, May 18, 2022
Hi. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy S22 Ultra. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here are some links for more details to help you maximize the device's potential.
manually add wifi network to your Galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01001555/
Issues with mobile network connection on Samsung phone https://www.Samsung.com/us/support/troubleshooting/TSG01212956/
Check for a software update on your phone
https://www.Samsung.com/us/support/answer/ANS00077582/
How to update your Galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01001149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144513474
Have a great day.
^Charles
manually add wifi network to your Galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01001555/
Issues with mobile network connection on Samsung phone https://www.Samsung.com/us/support/troubleshooting/TSG01212956/
Check for a software update on your phone
https://www.Samsung.com/us/support/answer/ANS00077582/
How to update your Galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01001149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144513474
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible screen!
on May 17, 2022
Posted by: Alyssa
from CA
Expertise:Intermediate
Just got this a WEEK ago. I am not a reckless person with my phone. I always put trust in Samsung screens for their durability and never had a problem. Today, it slipped from my hand, with a protector on, and hit my kitchen floor. Very disappointed to find cracks on the needlessly curved edges. On top of that, there's no aux port. I saw that coming, but it's still annoying. I use bluetooth, but I miss the convenience of an aux port.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
1
Response from Samsung USBy Charles, Samsung Care, May 18, 2022
Hi Alyssa. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy S22 Ultra. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. To use your regular headset/AUX cable with the device, you must use a USB Type-C to 3.5mm adapter.
USB-C Headphone Jack Adapter https://www.Samsung.com/us/mobile/mobile-accessories/phones/usb-c-headphone-jack-adapter-ee-uc10juwegus/
cracked or bleeding screen on Galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01001477/
Product Warranty https://www.Samsung.com/us/support/warranty/
Repair Pricing https://www.Samsung.com/us/support/repair/pricing/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144512990
Have a great day.
^Charles
USB-C Headphone Jack Adapter https://www.Samsung.com/us/mobile/mobile-accessories/phones/usb-c-headphone-jack-adapter-ee-uc10juwegus/
cracked or bleeding screen on Galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01001477/
Product Warranty https://www.Samsung.com/us/support/warranty/
Repair Pricing https://www.Samsung.com/us/support/repair/pricing/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144512990
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Love the Camera
on May 17, 2022
Posted by: Kitts Lady
from St. Kitts
[This review was collected as part of a promotion.] I have had this phone for a little over a month and I love it. Still learning new things but easy to navigate and love the e-sim feature.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Smartphone!! But a few suggestions
on May 18, 2022
Posted by: Alfredium710
from Miami
This phone is amazing and I dont regret getting it, but there some some things that will make it better. First of all the battery. The battery life is decent but maybe with more optimization the battery will last longer. Second of all the performance. The chipset should be more powerful but manage the phone so it doesn't overheat and the battery could last longer. Other than that I have no problem!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Needs better fingerprint reader
on May 18, 2022
Posted by: Shades
from Texas
Love the phone, other than it's finicky finger print reader. 3/4's of the time it does read. Continually have to replace finger. Sometimes just leaving finger & sliding slightly gets it to work. Never had this issue with my Note 9. It's really frustrating & I wish they'd fix this some how.
Phone takes great photos, love the news edit & keep the same file name. Plus if need be can be reverted back to original. Not having to find the older photo & delete is a plus, so no more duplicates.
Phone takes great photos, love the news edit & keep the same file name. Plus if need be can be reverted back to original. Not having to find the older photo & delete is a plus, so no more duplicates.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
battery is horrible.
on May 19, 2022
Posted by: dangzero
from san antonio tx
Expertise:Expert
everything is good except the battery it drain very fast you will be depress using this phone if you're out all day and have no way or charging it.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
3
Response from Samsung USBy Edward Smith, Social Commerce, May 23, 2022
Hi Dangzero, thank you for your feedback about your Galaxy S22 Ultra. Battery life is very important as you mentioned and we would love to provide support with your battery concerns. Linked below are some support articles that you may find useful battery life information in to help improve your experience. Thank you again for your feedback and being a valued Samsung user.
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US
Customer Rating
5
Performance
on May 21, 2022
Posted by: Jose
from Houston TX
Expertise:Intermediate
I am stunned by the insane performance on this phone. The phone works so smooth and fast. Also with the super fast charging I can get my phone from 0-100 in 1 hour. I will never regret this purchase.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Buyer's Remorse
on May 21, 2022
Posted by: Annie
from Kentucky
Expertise:Intermediate
I regret spending such an amount of money on this phone or any phone for that matter. I needed a new phone immediately for work and rushed my purchase. I am disappointed that this phone doesn't accept an sd card and also that it doesn't have a 3.5 mm earphone jack. It's heavy and bulky to hold and carry in my purse. All the camera features on the back are such that my fingers are all over them as I'm holding the phone. I only use a few apps compared to most people I know yet the storage is already 75% full due to the preinstalled apps. So far the battery is just fair. I've only had the phone a few days so I hope I'll get used to it and it will "make do" until I retire - then it's back to a simple, cheap phone. Or maybe no phone at all, which sounds better to me at this moment.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
1
Response from Samsung USBy Edward Smith, Social Commerce, May 24, 2022
Hi Annie, thank you for your feedback on your Galaxy S22 Ultra. The S22 Ultra does not feature expandable storage or a 3.5mm earphone jack as you mentioned. However, it does have the ability to use a USB-C to 3.5mm adapter for traditional headphone use. Below are some links that you may find useful for some of the concerns that you’ve detailed here. Thank you again for your feedback and being a valued Samsung user.
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Storage:
https://www.samsung.com/us/support/answer/ANS00077611/
https://www.samsung.com/us/support/answer/ANS00078952/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Storage:
https://www.samsung.com/us/support/answer/ANS00077611/
https://www.samsung.com/us/support/answer/ANS00078952/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US