Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,687 Reviews)
Rating breakdown 4,687 reviews
5 Stars
3,476
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,609 out of
1,864)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
2
Every thing is good except battrey
on May 5, 2022
Posted by: Galaxy_forever
Expertise:Expert
I really missed my Galaxy S21 Ultra. That used to last more than a day but this one is horrible on battery. I have to keep charging this phone. I agree that the design and s-pen are great. Also, the camera works exceptional but without having a strong battery, none of these items are important (you should have a battery to use the features). I am counting days for S23 Ultra and hopefully, they fix this big bug by then.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Many people are enjoying their phone problem free
on May 5, 2022
Posted by: BabyMan
Expertise:Intermediate
Had the phone for about a month now because my order was insanely late, which I was compensated for by Samsung. This camera moved me from iphones because of the multitasking, camera, and stylus. I've had zero issues so far with my phone. Battery life averages around 6 hours which is disappointing. I use my phone causally and that is enough for me. I usually get home with 40 to 45% after an 8hr work day with all the best setting on. I customized the hell out of my phone and will continue to enjoy it until the phone is unrepairable.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
S22 Ultra - 5 star camera, 1 star phone
on May 9, 2022
Posted by: MeMacOH
from Cleveland OH
Expertise:Expert
I have been dealing with with phone for 2 months now. That's more than enough time to have giving it time to get used to it and know it's quirks. Bottom line, it sucks. I want my S20 Note back.
Connectivity:
The phone has terribly slow internet speeds on 5G (multiple cities on Verizon network). When switching between towers it often goes offline for a few seconds to a few minutes. Oddly enough, this does not interrupt phone calls, only data.
Connectivity:
The phone has terribly slow internet speeds on 5G (multiple cities on Verizon network). When switching between towers it often goes offline for a few seconds to a few minutes. Oddly enough, this does not interrupt phone calls, only data.
Battery life:
Battery life is far worse than S20 Note and S7 Note. With intermittent use, the battery dies after 12 hours. Bluetooth audio drains battery 25% faster. The power usage monitoring shows all it well. I've even deleted apps that show high battery usage such as Yahoo Mail, but alas, battery still dies after about 12 hours. I now have to recharge it around noon in order to get it though the day. That's silly.
Battery life is far worse than S20 Note and S7 Note. With intermittent use, the battery dies after 12 hours. Bluetooth audio drains battery 25% faster. The power usage monitoring shows all it well. I've even deleted apps that show high battery usage such as Yahoo Mail, but alas, battery still dies after about 12 hours. I now have to recharge it around noon in order to get it though the day. That's silly.
Performance:
For a flagship phone, this thing is extremely poor. On the upside, the camera (especially the low light performance is excellent), and the finger print reader is a significant improvement over the S20 Note. Virtually all other aspects are in the negative category. If it were a midlevel phone, it would be satisfactory, but it isn't a midlevel phone and does not have a midlevel price. Slow transition between apps. Messages crashes regularly. In fact, many preinstalled mainstream apps crash frequently. (Messages, Maps, Chrome). Even the Samsung pre-installed app "My Files" crashes every time certain functions are used.
For a flagship phone, this thing is extremely poor. On the upside, the camera (especially the low light performance is excellent), and the finger print reader is a significant improvement over the S20 Note. Virtually all other aspects are in the negative category. If it were a midlevel phone, it would be satisfactory, but it isn't a midlevel phone and does not have a midlevel price. Slow transition between apps. Messages crashes regularly. In fact, many preinstalled mainstream apps crash frequently. (Messages, Maps, Chrome). Even the Samsung pre-installed app "My Files" crashes every time certain functions are used.
Overall, despite having the "top of the line" Samsung flagship S22 Ultra, I cannot wait to be ride of this thing. Great work guys, great work.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Does everything.
on May 11, 2022
Posted by: ittyb
Expertise:Intermediate
I upgraded to the S22 Ultra from another device that I had for 3 years, and I haven't looked back. The S22 Ultra handles literally everything I throw at it, whether it be a long day of constant usage, a challenging photo or video, or anything else. This phone does everything and more.
My only gripe is that it's big and heavy. But I got used to it rather quickly.
My only gripe is that it's big and heavy. But I got used to it rather quickly.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Is The Ultra Worth The Money
on May 11, 2022
Posted by: Fabi
from California
Expertise:Expert
I'm a ride or die with Samsung I have had 2 previous phones and have had no issues they are the best when it comes to working. The Ultra 22, however, I do not it was worth the money honestly I have a week with it, and as much as I want to convince myself that it's worth the money I can't. Other than that I'm hoping to down the line of chain and get the 22 plus, it seems the best for the bang to the buck.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
Very good features
on May 11, 2022
Posted by: Big Miz
from Wichita,KS
Expertise:Beginner
I am about to buy this phone this month for me but the features really enhances me to watch what happens when I get to operating in the app store and really bring the Samsung Galaxy S22 Ultra Ultra to action in real life thanks Samsung Electronics for the latest update on Galaxy.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible quality for the price
on May 14, 2022
Posted by: Spencer
from Florida
Expertise:Expert
The screen on the new galaxy's is extremely fragile I assume due to the rounded edges which serve no purpose. I has an s21 ultra that cracked on the right edge from a 1 ft fall at my desk. I was annoyed, but assumed it was a fluke. Got an s22 ultra. Had it for a month and a half. No real updates to the actual phone, but I just dropped it less than 6 inches onto my coffee table. I'm not exaggerating when I say 6 inches. It may have been less. The screen cracked in exactly the same spot as my s21 ultra. No just on the right side, but in the exact same location. These were both very small cracks which rendered the screen useless in both scenarios. This is unacceptable. As much as it pains me, Im actually considering an iphone for the first time ever.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Missing my Note and 4G. Just terrible!
on May 15, 2022
Posted by: 5g is useless
from California
Expertise:Intermediate
Extremely upset with this phone. My note 8 with 4g NEVER had any of this issues I have with this phone. The internet connection is constantly lost. When there is a connection, it very show and takes pages forever to load. I've tried all the troubleshooting tips and nothing. Have a trio coming soon and thought this phone would give me a stronger hotspot, but now I'm concerned the hotspot wouldn't even work well at all. As expensive as this phone is, this is absolutely unacceptable! It's very infuriating!
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
2
Response from Samsung USBy Charles, Samsung Care, May 19, 2022
Hi. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy S22 Ultra. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Issues with mobile network connection on Samsung phone https://www.Samsung.com/us/support/troubleshooting/TSG01212956/
Samsung phone has slow mobile data speed
https://www.Samsung.com/us/support/troubleshooting/TSG01001605/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144516994
Have a great day.
^Charles
Issues with mobile network connection on Samsung phone https://www.Samsung.com/us/support/troubleshooting/TSG01212956/
Samsung phone has slow mobile data speed
https://www.Samsung.com/us/support/troubleshooting/TSG01001605/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144516994
Have a great day.
^Charles
Written by a customer while visiting Samsung US