Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,687 Reviews)
Rating breakdown 4,687 reviews
5 Stars
3,476
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,609 out of
1,864)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
1
Garbage
on May 19, 2022
Posted by: Billy
from Chicago
Expertise:Expert
Brand new phone and Camera keep freezing like crazy
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
2
Response from Samsung USBy Edward Smith, Social Commerce, May 23, 2022
Hi Billy, thank you for your feedback on your Galaxy S22 Ultra. We use feedback like this to help us keep improving our products and users’ experiences. Below are some links that you may find beneficial for your situation. Thank you again for your feedback and being a valued Samsung user.
Updating your device:
https://www.samsung.com/us/support/answer/ANS00077582/
Warranty:
https://www.samsung.com/us/support/warranty/
Repair:
https://www.samsung.com/us/support/service/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Updating your device:
https://www.samsung.com/us/support/answer/ANS00077582/
Warranty:
https://www.samsung.com/us/support/warranty/
Repair:
https://www.samsung.com/us/support/service/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US
Customer Rating
1
TMobile eSIM doesn't work on unlocked S22 Ultra
on June 3, 2022
Posted by: firebird
from Redmond, WA
Expertise:Expert
One of the main reasons for me to upgrade from S20 Ultra to S22 Ultra was the dual line support using a physical SIM and an eSIM, but this doesn't work with the unlocked model, I can't convert the TMobile SIM to an eSIM because the phone is not TMobile branded.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 6, 2022
Hi firebird, Thank you for your feedback on The Samsung Galaxy S22 Ultra 5G. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device’s esim. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. Please note that use of eSIM on Galaxy device may be enabled by software update or disabled in some countries where it is purchased. Availability of eSIM mobile plan may vary depending on carrier. we would recommend reaching out to our Samsung Care+ team and they can help troubleshoot your device. Thanks again for being a Samsung customer.
Repair:
https://www.samsung.com/us/support/service/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Repair:
https://www.samsung.com/us/support/service/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
1
Overheat
on June 27, 2022
Posted by: Mousy
Expertise:Intermediate
I bought a S22 ultra 512 GB, I was looking forward to this phone. However I realized that the battery life time was bad. In addition, when I was playing some games this phone started to overheat, this one had like 45 degrees of temperature. I' really desappointed about this phone. Finally I had to return this S22 ultra.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 29, 2022
Thank you for your feedback on the Samsung Galaxy S22 Ultra. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. Thanks again for being a Samsung customer.
Written by a customer while visiting Samsung US
Customer Rating
1
Battery is Trash
on July 22, 2022
Posted by: MB Tranzport LLC
from LAS VEGAS
Expertise:Expert
Nice phone but the battery life is absolutely trash. What is Samsung gonna do about this issue??????????????? Worse battery life of any phone I've ever purchased
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce , July 28, 2022
Hello,
We appreciate you taking time to review the Samsung Galaxy S22 Ultra. We value all feedback as it ensures we remain innovative and improve on the design and functionality of our devices. I've attached a couple links that will be of use regarding the battery. Please feel free to reach out to Samsung Support if you need further assistance. Thank you for being a valued customer. -Bethany
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking time to review the Samsung Galaxy S22 Ultra. We value all feedback as it ensures we remain innovative and improve on the design and functionality of our devices. I've attached a couple links that will be of use regarding the battery. Please feel free to reach out to Samsung Support if you need further assistance. Thank you for being a valued customer. -Bethany
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Kinda slow for a flagship device
on August 25, 2022
Posted by: Jhonimal101010teten
Expertise:Intermediate
Just bought it like weeks ago. Ive had s21 before this and iphones. The phone is fast one the first few minutes. I play games and after 5 minutes it starts to heat up even without the case. It gets slow and sometimes laggy because of heating issues. I only use it for calls and some photography now. I enjoy using the pen for gimmicks LOL. The s21 was more stable IMO.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
3
Value
3
Response from Samsung USBy Bethany, Social Commerce, August 29, 2022
Hello. Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we continue to innovate and improve on the design and functionality of our products. I’ve attached a couple articles below that should help with your device remaining at its normal temperature and keep it from slowing down. Also the link to Samsung Support. Please feel free to reach out to them for any further assistance. Thank you for being a valued customer. –Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
How to keep your Galaxy phone from slowing down (samsung.com)
smsng.us/Samsung-Support
Keep your Galaxy device at its normal operating temperature (samsung.com)
How to keep your Galaxy phone from slowing down (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Flagship done right !
on December 31, 2022
Posted by: ialam
from Rockwall,TX
Expertise:Expert
[This review was collected as part of a promotion.] Excellent device! Upgraded from the Note 20 Ultra. Significantly better battery life, screen quality and pro grade cameras and image processing.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Regret updating
on March 18, 2023
Posted by: SmilesAndSunshine
[This review was collected as part of a promotion.] I loved my S9. Hate this 22 ultra. It is worse than any "smart" phone I have ever used. It has absolutely nothing I wanted or use. I dont care for gaming or streaming or 60 different cameras. I would love to be able to draw my pictures or words and send as a message as I created it. This series seems to want to change everything I say and sometimes just sits and cycles through all the -Home- main screens while I'm not even touching the phone. When my music is playing, while connected to bluetooth devices (my car, headphones) the music stops if the screen goes blank. Never saw anything like this with any other of my Samsung devices. I have always used Samsung but the size of this device alone is a disgrace. Doesn't fit anywhere. The belt clip holder i purchased to assist with this issue is already broken and that's with extreme gentle use as it is clipped to my car vent and never moves. Clipping the phone in, simply snapped the clip on the back. I have complained about this device and all of its issues since day one. My s9 came to an end of life cycle and after using it for 4 years without a problem seriously increases my hatred fir this 22 ultra
Response from Samsung USBy Bethany, Social Commerce, March 30, 2023
Hi SmilesAndSunshine... Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate your thoughts as we continue to give our consumers the best in design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a few links that should help with concerning the Bluetooth connection of your device. Please reach out to Samsung Support, also below, for further assistance. Thank you for being a valued customer. -Bethany
Connect your Galaxy phone to a car (samsung.com)
Bluetooth device won't stay connected to Galaxy phone or tablet (samsung.com)
Can't connect a Bluetooth device to a Samsung phone or tablet (samsung.com)
smsng.us/Samsung-Support
Connect your Galaxy phone to a car (samsung.com)
Bluetooth device won't stay connected to Galaxy phone or tablet (samsung.com)
Can't connect a Bluetooth device to a Samsung phone or tablet (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed
on April 25, 2022
Posted by: RichG
from Columbus OH
Expertise:Intermediate
I just got this phone today. It was working fine on the march update. Soon as I updated it to the April update its SUPER glitchy. All my apps are glitchy even after updating them. The Camera is a nightmare due to crashing and won't focus on what I need it to. The battery just got bad too. I charged it hours ago to 100%, after updating and then updating my apps, it's reading 29% already and it hasn't been 5 hours. I've been loyal to Samsung for years but this is not good. I have now factory reset the phone twice and wiped the cache partition and nothing has changed. I can deal with the fold 3 having bad battery and some other issues which is why I was trading it in for this. I'll keep the fold and return the ultra. My friend warned me not to get it and I should have listened.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
2
Response from Samsung USBy Charles, Samsung Care, April 26, 2022
Hi. We apologize for your experience with the Galaxy S22 Ultra. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review. Here are some links for more details to help you maximize the device's potential.
Check for a software update on your phone https://www.Samsung.com/us/support/answer/ANS00077582/
How to update your galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01001149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144442508
Have a great day.
^Charles
Check for a software update on your phone https://www.Samsung.com/us/support/answer/ANS00077582/
How to update your galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01001149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144442508
Have a great day.
^Charles
Written by a customer while visiting Samsung US