Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,687 Reviews)
Rating breakdown 4,687 reviews
5 Stars
3,476
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,609 out of
1,864)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
4
Good Phone
on April 13, 2022
Posted by: RSALAS
from Del Rio, Tx
Expertise:Intermediate
[This review was collected as part of a promotion.] This is an excellent phone and easy to use.
I like the design.
I like the design.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Phone, disappointing battery
on April 13, 2022
Posted by: NikhilBS
from Minneapolis, MN
Expertise:Expert
[This review was collected as part of a promotion.] Not too much to say, top of the line features only a few negatives.
Wi-fi was slow for the first few weeks but issue seems to have been patched.
Battery life is significantly worse than last gen Note phones, not as bad as iPhone, but my old Note 10+ went 2 days and this only gets about 1.
Wi-fi was slow for the first few weeks but issue seems to have been patched.
Battery life is significantly worse than last gen Note phones, not as bad as iPhone, but my old Note 10+ went 2 days and this only gets about 1.
Design and new colors are beautiful! Much better than old Notes.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing designs!!! Excellent camera!!!
on April 13, 2022
Posted by: Robinhp
from NY
Expertise:Expert
I happy with my phone, I never imagined 8k video in a cellphone, the stabilization, perfomance, quality and design just perfect for me!!!.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great purchase
on April 13, 2022
Posted by: Alejandro Angulo
from 13016 plantation park circle
Expertise:Intermediate
I received it three months ago and i love everything about my s22 ultra, one of the best purchases yet
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Overall greatness
on April 13, 2022
Posted by: Rowena
from Roseville, CA
Expertise:Intermediate
[This review was collected as part of a promotion.] Photos are the greatest! Love the pen on S Series .
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome performance and battery life
on April 13, 2022
Posted by: Thanos
from Philadelphia
Expertise:Expert
[This review was collected as part of a promotion.] I bought this to replace my GS9+ and it's a huge upgrade. Great performance and battery life. Cameras are exceptional and I love the in-screen fingerprint scanner. A little bit heavier than I expected, but it's a big phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointed
on April 13, 2022
Posted by: Disappointed
from Indianapolis
Expertise:Intermediate
Not what I thought it would be. Too bad I can't get what was advertised.
Response from Samsung USBy Chrystel, Samsung Care, April 14, 2022
Hi There,
Thank you for taking the time to leave this review. We are saddened to hear that this did not meet your expectations. I understand how frustrating it can be if expectations don't quite meet. We would definitely like to look into any issues you may be having with your Galaxy S22 Ultra to ensure that you are getting the best experience. Please know that we are continuously improving our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144402740
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
3
As a Note fan I am not much satisfied this time
on April 13, 2022
Posted by: naveen
from US
Expertise:Intermediate
S22 ultra didn't meet my expectations. I badly missed the SD card slot. Battery life is not good unless it is in power save mode. Camera is ok. Still needs lot of optimizations both with the battery and camera. S-Pen is my favorite. Samsung, please try to be Samsung
Features
5
Performance
3
Design
4
Value
2
Response from Samsung USBy Chrystel, Samsung Care, April 14, 2022
Hi Naveen,
Thank you for reaching out to us. We sincerely apologize for the inconvenience this may have caused you, as you're having issues with the battery life on your Galaxy S22 Ultra and that this did not meet your expectations. I understand how essential it is to enjoy using your device at optimal performance without worrying about the shelf life. Please know that we are continuously improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144402707
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US