Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,687 Reviews)
Rating breakdown 4,687 reviews
5 Stars
3,476
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,609 out of
1,864)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
4
Love the phone
on April 6, 2022
Posted by: Kush
from Newark NJ
Expertise:Expert
I'm a few weeks in and I have no real complaints. Phone is super fast and great on battery life. Amazing camera. Stays cool when operating for longer periods than normal. Web pages can be a little buggy but im sure that will improve.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointed Quality
on September 6, 2022
Posted by: leel
from New York
Expertise:Intermediate
s pen struck inside after 5 months. screen needs to double check for the tiny spot even is a new phone.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy Bethany, Social Commerce, September 7, 2022
Hi Leel,
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all feedback as we continue to bring our consumers the best in product design and functionality. At your convenience, please go to a Samsung Store for assistance with the S Pen stuck inside your device. If you need any further assistance, please feel free to reach out to Samsung Support, attached below. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all feedback as we continue to bring our consumers the best in product design and functionality. At your convenience, please go to a Samsung Store for assistance with the S Pen stuck inside your device. If you need any further assistance, please feel free to reach out to Samsung Support, attached below. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
No SD card slot. Not worth it
on October 7, 2022
Posted by: Luka21
Expertise:Expert
No expandable storage. Overpriced. It's a piece of trash.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, October 10, 2022
Hello Luka21,
Thank you for your review of the Samsung Galaxy S22 Ultra. I've attached some videos from Samsung's YouTube channel that showcase just some of the awesome features of your new device. If you need any assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. -Bethany
Galaxy S22: Nature Photography with Expert RAW | Samsung - YouTube
Galaxy S22 Ultra: How to use Nightography | Samsung - YouTube
Galaxy S22 Ultra: AI-Enhanced Night Portraits | Samsung - YouTube
Adjust the ultra-low brightness level on the Galaxy S22, S22+, or S22 Ultra | Samsung US - YouTube
New viewing options on the Galaxy S22, S22+, and S22 Ultra | Samsung US - YouTube
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. I've attached some videos from Samsung's YouTube channel that showcase just some of the awesome features of your new device. If you need any assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. -Bethany
Galaxy S22: Nature Photography with Expert RAW | Samsung - YouTube
Galaxy S22 Ultra: How to use Nightography | Samsung - YouTube
Galaxy S22 Ultra: AI-Enhanced Night Portraits | Samsung - YouTube
Adjust the ultra-low brightness level on the Galaxy S22, S22+, or S22 Ultra | Samsung US - YouTube
New viewing options on the Galaxy S22, S22+, and S22 Ultra | Samsung US - YouTube
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Phone sucks
on March 11, 2022
Posted by: S22suxs
Expertise:Expert
I traded in my s21 ultra fpr the s22 ultra BIG MISTAKE!!!! some of the apps make my phone crash and completely shut off. Tried playing a game it takes almost a minute to load the game when the s21 ultra only took seconds the camera alao lags while moving the phone and the phone is soooooooooo slow please dont waste your money keep your s21 ultra this phone is horrible.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
Good not great.
on March 11, 2022
Posted by: BuckeyeFaithful
from Kentucky
Expertise:Intermediate
This phone has an amazing screen, camera, and color. I love looking at it. However the battery life is about the same as my note 10 plus after almost three years of use. When I first got the 10 I could use it for days without needing a charge. This phone straight out of the box has a quickly diminishing battery life.
I would recommend this to a friend!
Features
3
Performance
3
Design
5
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
S20 Ultra was better
on June 14, 2022
Posted by: ElMasChingon
from San Pablo, Ca
Expertise:Intermediate
More expensive, no expandable storage, low battery life, nothing special.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 16, 2022
Thank you for your feedback on The Samsung Galaxy S22 Ultra. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. We do value your opinion and take every review into consideration for future products and features. Thanks again for being a Samsung customer.
Written by a customer while visiting Samsung US
Customer Rating
4
Mostly good
on June 24, 2022
Posted by: BobG
from Dearborn, MI
Expertise:Intermediate
In a lot of ways this is a tremendous upgrade from the Note 8 I had been using.
Camera is excellent quality as is the display.
Most apps run flawlessly. The ones that don't likely haven't been updated by their developers.
Built in speaker is better than expected.
However there are a couple of things I miss about the old phone that should be features in this one as well.
1. Setting up more than one notification sound. On my old phone I had one sound set for an email, one sound for a text and another for less important notifications. On the new phone I have not discovered a way to do this. Everything is tied to a single notification tone so I can't tell if it can wait or not.
2. The Samsung Health app is still there, but has no way of measuring heart rate, 02%, or stress without spending more money for a Galaxy watch. The Note 8 had a built in sensor on the back to measure these things.
3. Not really happy that you've dropped the physical headphone jack in favor of wireless. I realize there are good reasons for this, but it's just another thing I had to invest $ in to use the new phone. You should probably make it more clear in the online specs that there is no headphone jack.
Camera is excellent quality as is the display.
Most apps run flawlessly. The ones that don't likely haven't been updated by their developers.
Built in speaker is better than expected.
However there are a couple of things I miss about the old phone that should be features in this one as well.
1. Setting up more than one notification sound. On my old phone I had one sound set for an email, one sound for a text and another for less important notifications. On the new phone I have not discovered a way to do this. Everything is tied to a single notification tone so I can't tell if it can wait or not.
2. The Samsung Health app is still there, but has no way of measuring heart rate, 02%, or stress without spending more money for a Galaxy watch. The Note 8 had a built in sensor on the back to measure these things.
3. Not really happy that you've dropped the physical headphone jack in favor of wireless. I realize there are good reasons for this, but it's just another thing I had to invest $ in to use the new phone. You should probably make it more clear in the online specs that there is no headphone jack.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Phenomenal camera and storage space.
on February 20, 2023
Posted by: Tuffcookie2611
[This review was collected as part of a promotion.] I was leery about switching to a Samsung Galaxy phone but so far I have not been disappointed. I use my phone mostly for texting, phone calls, social media, web browsing, and searches. I also use it for banking, bill paying, budgeting, emails, photography, grocery shopping, and other shopping, gaming, and streaming apps. So far everything I have used it for has worked just fine. Sometimes I have trouble with Google Assistance, but most of the time it works just fine. Learning a new phone system has been frustrating, but Samsung has made it fairly easy. I love the camera, especially for nighttime sky photography. I have got some amazing pictures of the moon and stars. I love the diagnostic testing that you can do on your phone. I do wish there were better and louder ringtones, but at least there is a variety to choose from. I know I can download the ones I want, but that requires another app; I already have too many on my phone. The battery doesn't seem to last as long as I would like. Overall though I have not been disappointed in switching to my Samsung Galaxy S22 Ultra 5G phone. I'm sure in the future when I need a new phone I will continue to stay with Samsung.
Written by a customer while visiting Samsung US