Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6 out of 5
4.6
(6,410 Reviews)
Open Ratings Snapshot
Rating breakdown 6,410 reviews
5 Stars
4,712
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product. 
(
270 out of 375
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
4 out of 5
4
Don't like the color, but they work.
on January 7, 2025
Posted by: Thomas
from New York
Expertise:Intermediate
Verified Purchase:Yes
It was the only color available. Not a fan. Wish I could exchange. The functionality is fine. Though they don't stay in my ears all that well
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 23, 2025
Thank you for sharing your experience with the Galaxy Buds2 Pro, Thomas! We're glad to see that you find the functionality to your liking. We designed these earbuds with comfort and a secure fit in mind, and we appreciate your feedback on the fit. Before wearing the earbuds, please make sure that the most comfortable earbud tips are securely attached. When inserting the earbuds, follow the natural direction of your ear canal for optimal comfort and sound quality. You can adjust their position by rotating them if necessary, and don't hesitate to try different sizes to achieve the best seal. Regarding the color selection, we understand that personal style is important, and we strive to offer a variety of options. We hope you continue to enjoy the high-quality sound and seamless connectivity that the Galaxy Buds2 Pro provides. If you have any further thoughts or would like assistance, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great buds
on January 8, 2025
Posted by: phil
Expertise:Expert
Verified Purchase:Yes
Great fit an sounds . Good battery . I recommend them to anyone that wants a good pair of buds that won't fall out of your ears
I would recommend this to a friend!
Response from Samsung USBy R&R Team, May 30, 2025
How's it going, Phillip? Thank you for your great review of the Galaxy Buds2 Pro! It’s awesome to know that you’re enjoying the battery, fit and sound quality. With up to 8 hours of playtime per charge and a total of 30 hours with the case, these earbuds are designed for all-day use without worry. Your recommendation is invaluable, and we’re glad you’ve found the perfect pair that stays secure while delivering exceptional audio. For any questions or concerns, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Earbuds
on January 11, 2025
Posted by: Shasta
from Macon, ga
Expertise:Intermediate
Verified Purchase:Yes
I love the sound on the earbuds. They fall out though. I need to find and solve the issue that causes them to fall out.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 30, 2025
Thank you for sharing your experience with the Galaxy Buds2 Pro, Shatsa! We’re glad to see you love the sound quality they provide. To address the concern of them falling out, we recommend trying the different-sized ear tips that come with the earbuds. Finding the right fit can make a significant difference in comfort and stability. We hope you discover the perfect fit so you can continue to enjoy your music without interruptions! For any questions or concerns, do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Ear buds
on January 12, 2025
Posted by: VeeM
from Fort Worth Texas
Expertise:Beginner
Verified Purchase:Yes
Seem okay still getting used to using them not a expert in buds.
I would recommend this to a friend!
Features
3 out of 5
3
Performance
3 out of 5
3
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 13, 2025
Hey Vee! Thanks for sharing your honest feedback on the Galaxy Buds2 Pro. We always look forward to getting insights from our customers. We're glad to see you're getting used to them. It can take time to adapt, but we believe you'll enjoy their features. The Galaxy Buds2 Pro offer upgrades like high-resolution audio for better sound quality and a new shape for added comfort. They also include Galaxy AI with Live Translate, which helps in multilingual conversations. With an IP68 rating, these earbuds resist dust and water, so you can use them worry-free. Plus, you'll get up to 6 hours of playback on a single charge and up to 30 hours with the case. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung pro 2 buds
on January 12, 2025
Posted by: Anonymous
Verified Purchase:Yes
I already had a pair and traded them in for this new pair. I love the quality of the sound.
I would recommend this to a friend!
Features
5 out of 5
5
Response from Samsung USBy R&R Team, May 30, 2025
Thank you for your thoughtful review, Tunde! It's great to see you're enjoying the audio quality of the Galaxy Buds2 Pro. These Buds2 Pro are crafted to deliver crisp and clear sound across all levels, ensuring a truly immersive experience. With the 24-bit Hi-Fi audio support, it’s designed so that every note resonates authentically, allowing you to enjoy music exactly as the artists meant it to be heard. If you have any other insights or experiences, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Better than the original Buds Pro, could be better
on February 20, 2025
Posted by: gg_r
from Ellicott City, MD
Expertise:Expert
Bought this in exchange of my old Buds Pro - Def a good deal and happy to have switched to it. Was planning on getting Buds3 Pro, but I did not like the long stem style that mimicks Apples' earpods. I like to sleep with these in my ears and that extra stem would have made it hard. With a rubber-ish like coating on these earbuds, it is less slippery than the original Buds Pro. It still flush with my ear, as it is less bulky than Buds Pro. Sound is better. If I have to compare it to 1More in-ear quad driver, Buds2 pro falls way short when it comes to bass and enjoyment of music. Overall, it is a good progression. However, I am disapointed that Samsung has moved away from this in-ear to one with stem hanging out like many other manufacturers.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Ratings-Only Reviews
Based on the average of (4) ratings-only reviews
Overall Customer Rating
4.5 out of 5
4.5
Would recommend? Yes
(
2  out of  2
)
Design
4 out of 5
4
Features
4 out of 5
4
Performance
4.5 out of 5
4.5
Value
2 out of 5
2
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