Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,410 Reviews)
Rating breakdown 6,410 reviews
5 Stars
4,712
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Posted by: Miloud
from Ky
Expertise:Expert
Verified Purchase:Yes
The earbuds are nice and sound quality are excellent.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: prashanth
Verified Purchase:Yes
Listening to music is amazing. Got it in an offer and good buds at this price range.
I would recommend this to a friend!
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Kimo
from Dominica
Expertise:Expert
Verified Purchase:Yes
Recently bought with the bundle discount with the S24 Fe and so far sounds pretty awesome..
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Musu
from Minnesota
Expertise:Intermediate
Verified Purchase:Yes
My buds2 pro do not connect to my phone properly. When they do connect, they drop connection and people cannot hear me well when I talk.
I would recommend this to a friend!
Features
4
Performance
2
Design
3
Value
5
Response from Samsung USBy R&R Team, December 15, 2024
Hey Musu. We appreciate your honest feedback on the Galaxy Buds2 Pro. The Galaxy Buds2 Pro features Intelligent Active Noise Cancellation and Enhanced 360 Audio, ensuring you have an immersive listening experience. They provide a secure and comfortable fit, making them ideal for extended use. The internal mechanics include 2-way speakers for wide frequency response, along with a 10mm woofer that delivers deep bass and a 5.3mm tweeter that produces crisp treble. If your buds are not connecting to your phone it may be due to a poor Bluetooth connection or because you are wearing the earbuds incorrectly. You should check that the earbuds are properly inserted into your ears, that your Bluetooth connection is secure, and that your earbuds' software is up-to-date. Check out the link attached for options to help troubleshoot this. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001339/
smsng.us/Samsung-Support
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https://www.samsung.com/us/support/troubleshoot/TSG10001339/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: K K B
from Vermont
Verified Purchase:Yes
I love these headphones! This is my second pair, they work great!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Yoni
from Brooklyn NY
Expertise:Expert
Verified Purchase:Yes
Amazing how such profound sound comes out of such small ear phones. I wish I bought more while sale was happening
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Written by a customer while visiting Samsung US
Posted by: Siddhartha
from California
Expertise:Expert
Verified Purchase:Yes
This is great, I stopped using other nc more expensive headphone. Ambient, and nc modes are fantastic. Switching from cell phone to pc is seamless.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Shaik
from Chicago, IL
Expertise:Expert
Verified Purchase:Yes
Got the buds 2pro in white. Everything was plastic and hollow, didn't really feel like a premium product. No rubber feeling like the bora purple has. Sound and anc is good when it fits in my ears, usually falls out although that probably my problem. Overall not too happy for price. If it's little cheaper it's good.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
1
Response from Samsung USBy R&R Team, December 16, 2024
We appreciate you for taking the time to reach out to us, Shaik. Your feedback is invaluable as we continue to make improvements and changes. The Galaxy Buds2 Pro features enhanced 360 audio, 24-bit Hi-Fi, and intelligent active noise cancellation (ANC). In terms of battery life, they can last up to 29 hours in the case when ANC is turned off. The speaker system consists of a dynamic 2-way setup, including a woofer and a tweeter. Additionally, there are three microphones along with a voice pick-up unit (VPU) for clear audio. Other features include ambient sound and voice detection options, making the Galaxy Buds2 Pro a versatile choice for users. We're glad to hear that the sound quality and ANC have worked great for you! Regarding the fit, these models come with earbud tips similar to those of the Galaxy Buds and Galaxy Buds+. It's important to use the earbud tips that are most comfortable for you. To attach the earbud tips, flip them inside out, align them with the earbud, and push them down to secure. Make sure there’s no gap between the ear and the ear tip to avoid sound leakage and ensure optimal performance. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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smsng.us/X-Messages
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Written by a customer while visiting Samsung US