Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6 out of 5
4.6
(6,410 Reviews)
Open Ratings Snapshot
Rating breakdown 6,410 reviews
5 Stars
4,712
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product. 
(
270 out of 375
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
2 out of 5
2
Too big
on December 4, 2024
Posted by: Jaee
from New York NY
Verified Purchase:Yes
The buds are too big and hurts my ear. I got these only because my first pair of buds went bad, but they fitted well.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
1 out of 5
1
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, December 9, 2024
We appreciate you taking the time to share your feedback on the Galaxy Buds2 Pro, Jaee. Your feedback is crucial to us as we continue to make improvements. With the Galaxy Buds2 Pro, you can enjoy real-time translations using Galaxy AI. Simply use the interpreter feature on your compatible Galaxy phone to receive clear translations through your Galaxy Buds, whether in person or over the phone. To wear your Galaxy Buds2 or Galaxy Buds2 Pro properly, ensure the earbud tips are securely attached before inserting them according to the direction of your ear canal for optimal comfort and sound quality. If you need to make adjustments, you can rotate the earbuds or try different sizes; we recommend experimenting with various ear tips to find the most comfortable fit. Check out the link attached for options to help you get a better fit. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003618/
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Great quality. Tracking is my problem.
on December 6, 2024
Posted by: Redpack
I know that this is the buds 2 pro. I had the regular buds 2 graphite and they aren't on the samsung website no more. I love the qaulity. The sound is great. The ANC, active aware, all that is great. Ive never tried the active translator but im guessing thats great. My problem is the tracking, this is the worst tracking ever. You can only track them when the case is open and/or they are connected to the phone, why would i track them when im using them it makes no sense. And i get that a constant tracker might ruin the battery life but I'd rather let them die and recharge them instead of losing them or they getting stolen. So i just lost these earbuds at school and some kid probably just snatched up my 125 dollor earbuds, im a little mad. And i get "dont lose your earbuds" and i shouldn't, but mistakes happen and they fell out my pocket. So for a summary for anyone who wants to buy these please dont get them for the tracking, and dont lose them because you wont be able to find them unless you have some luck. And samsung please improve this, i hear the the buds 3 have the same problems. So please fix this feature.
Features
3 out of 5
3
Performance
5 out of 5
5
Design
3 out of 5
3
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 10, 2024
We appreciate you sharing your experience with the Galaxy Buds2 Pro. We're glad to hear you enjoy the sound quality and ANC. Can't find your Buds? SmartThings Find will lead you to the last location connected. If you misplace your Buds, you can use SmartThings Find to locate the last known connection. If you forget a Bud and walk away, you should get an alert when disconnected so you don't accidentally leave them behind. We hate to see that you may have had your Buds stolen. Products sold by Samsung are covered by a limited 12-month warranty against manufacturing defects in materials and workmanship, as specified for each product. Additionally, customers have the option to purchase Samsung Care+ for eligible devices, which provides extended protection and extra support. Eligible mobile devices can be enrolled on Samsung.com at the time of purchase or within 60 days after the purchase at samsungcareplus.com. If you need any further assistance with this, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great
on December 6, 2024
Posted by: Jimmy
from West Virginia
Expertise:Expert
Verified Purchase:Yes
Love them so much better than the buds fe and got such a great deal
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Don't love it
on December 7, 2024
Posted by: Bebe
from Ny
Expertise:Expert
Verified Purchase:Yes
I don't love it. Too bulky in my ear. Always dropping and hurts after a while.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 10, 2024
Hey Bebe! Thanks for reaching out to share your thoughts on the Galaxy Buds2 Pro. The Buds2 Pro offers impressive features, including AI assistance directly in your ear, Intelligent Active Noise Cancellation, and enhanced 360 Audio for an immersive listening experience. They also provide a secure and comfortable fit. We understand that comfort is a key factor in your listening experience, and we hate to hear they feel bulky and uncomfortable for you. The Galaxy Buds2 Pro is designed to offer a snug fit with a compact profile, but ear fit can vary depending on individual ear shapes. You may want to experiment with the different ear tip sizes included in the package to find the best fit for better comfort and to minimize slipping. Additionally, cleaning the ear tips and earbuds can help maintain their grip and feel. If the discomfort persists, we suggest checking out our support page attached for tips on wearing the Buds2 Pro correctly. Thank you for sharing your thoughts, and we’ll pass your feedback along so that we can continue to make improvements. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003618/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Enjoyable buds.
on December 7, 2024
Posted by: Jose
from BROOKLY, New York
Expertise:Expert
Verified Purchase:Yes
Sound quality perfect,easy to pairing with the phone,fit perfect on your ears,doesn't hurt a bit with hours on it. Really enjoy it.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Don't bother if you have small ears
on December 7, 2024
Posted by: Anna
Expertise:Intermediate
Verified Purchase:Yes
Im sending them back, they aren't meant to fit smaller ears and don't have much in the way for sound customizations. Also they got dirty the second they fell on carpet, if your going to get these pick any other color than white. I got white because that was all that was available ar the time.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
2 out of 5
2
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 10, 2024
Thank you for reaching out to us to share your experience with the Galaxy Buds2 Pro, Anna. We always appreciate getting feedback from our customers. With the Buds2 Pro, you can start talking without any hassle. The earbuds automatically lower the volume and switch to Ambient Mode, allowing you to hear the other person's voice clearly. When you want to engage in face-to-face conversations, the Intelligent Conversation Mode makes it easy by detecting your voice and adjusting the settings. We noted your concern regarding the buds not fitting your ears. The Buds2 Pro includes extra earbud tips so you can find the perfect size. For optimal comfort and sound quality, ensure the earbud tips are securely attached, and insert the earbuds in the direction of your ear canal. If needed, you can rotate the earbuds or try a different size for a better fit. Once again, we appreciate your feedback. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love them
on December 8, 2024
Posted by: KQHF
from Cleveland, Ohio
Expertise:Intermediate
Verified Purchase:Yes
They are Beautiful and comfortable. The sound is great.
I would recommend this to a friend!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great or just me
on December 9, 2024
Posted by: jako
from Pan Handle
Expertise:Expert
Verified Purchase:Yes
Controls easy, sounds great and comfy. Needs adjustment during intense work out to keep in ear. One of the best buds out there.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 16, 2025
Thank you for sharing your candid feedback on the Galaxy Buds2 Pro, Jako! We’re thrilled to know that you find the controls easy to use and appreciate the sound quality and comfort they offer. Regarding the fit during intense workouts, we understand how important it is for earbuds to stay securely in place. The Galaxy Buds2 Pro features an ergonomic design and a range of ear tip sizes to help ensure a snug fit, so we encourage you to try different options to see what works best for you. We’re proud to provide one of the best audio experiences available, and we appreciate your feedback as we continually strive to improve our products. If you have any further suggestions or need assistance, please feel free to reach out to us at Samsung Support. Happy listening! -Kelvin
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Written by a customer while visiting Samsung US
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