Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,410 Reviews)
Rating breakdown 6,410 reviews
5 Stars
4,712
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Posted by: Beelal
from Houston, Texas
Expertise:Intermediate
Verified Purchase:Yes
Great sound, a lot more clarity than the buds pro. ANC is a lot better as well.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Joseph
Verified Purchase:Yes
The sound quality is amazing. Battery life is very long as well. Only con is that it's a bit wierd shaped and it's hard to get out the ear sometimes, but at least I know they'll never fall off while running
Response from Samsung USBy Social Commerce, November 13, 2024
Hi there Joseph, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We are ecstatic to hear you love the daily experience you have with your Galaxy Buds2 Pro. We hope you'll reach out to us again if you have any questions or would like to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on November 7, 2024
Posted by: Inspctr13
Sound is clear. I like conversation mode. We'll worth the price.
Written by a customer while visiting Samsung US
Customer Rating
3
They arent bad, but not for small adult ears.
on November 11, 2024
Posted by: Micah
Expertise:Expert
Verified Purchase:Yes
They are huge and really hurting my ears. I desperately miss the old design. The ambient noise muting isnt as effective as my old pair.
Features
5
Design
1
Response from Samsung USBy Social Commerce, November 11, 2024
Hi there Micah, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We understand how important a comfortable fit of your earbuds is to you every day, and we would love to offer any assistance possible to resolve this matter. We have provided a link to an article to help you with the placement, and recommend performing a fit test in the Samsung Wearables App. We have also provided a link to the Samsung Support Team if you would like additional assistance with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
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How to wear your Samsung earbuds
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Written by a customer while visiting Samsung US
Posted by: Elysium
from Topeka KS
Expertise:Intermediate
Verified Purchase:Yes
These are most definitely better than the first gen ear buds! They don't fall out of my ears like the gen 1 buds did Super happy with my purchase
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Cesar
Verified Purchase:Yes
excellent design... super comfortable, the battery lasts a long time... and above all very good sound
Written by a customer while visiting Samsung US
Posted by: WhysKellieWise
Verified Purchase:Yes
Galaxy Budsreally hurt my ears. i wish it were different
No, I would not recommend this to a friend.
Features
2
Response from Samsung USBy Social Commerce, November 19, 2024
Hi there WhysKellieWise, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We know the ideal comfortable fit of your earbuds is vital to your continued usage and enjoyment. We have provided a link to an article to help you with the placement for a comfortable fit, and recommend doing a fit test in the Samsung Wearables App as a follow up. We have also provided a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Posted by: NGOH
from Phoenix, AZ
Expertise:Expert
Verified Purchase:Yes
It's great I love it and I'm a samsung fan for it.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US