Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,410 Reviews)
Rating breakdown 6,410 reviews
5 Stars
4,712
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Posted by: John Galt
from Texas
Expertise:Intermediate
Verified Purchase:Yes
They're fantastic! I really like that they have an active noise canceling mode and an ambient sound mode. The sound quality is great as well.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not actually water proof
on October 25, 2024
Posted by: Nancy
I have the galaxy buds 2 pro and they are claimed to be water proof thought recently I used them when it was slightly raining (drizzling) and now the button doesn't work
Response from Samsung USBy Social Commerce, October 28, 2024
Hi Nancy, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We completely understand how frustrating it is to have a new device that is not operating as intended. The Galaxy Buds2 Pro have an IP rating of IPX7 which does mean they are water resistant rather than truly waterproof, and can withstand some exposure to moisture but we always recommend ensuring they are dry prior to being placed back in to the charging case. We have provided a link to the Samsung Support Team to offer assistance with the tap function of your device. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Anc rulz
on October 26, 2024
Posted by: Girth
from Dallas Tx
Expertise:Expert
Excellent...have multiples. Buy them! Wear app is too cool
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung just keeps getting better. Buds Pro 2
on October 26, 2024
Posted by: Chad H
from Florida
Verified Purchase:Yes
These buds are awesome. Don't skip the set up process. Install the app on your device. Go to earbud settings, then Earbud test fit. Then run the test, if you don't get the proper fit try adjusting them. If still no go then change the tips. They come with Small, Medium, and Large. Swap them out until you gat it correct. I needed large. Changed them out and now perfect. Noise cancelling is perfect. It's all in the set up.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Swaroop
Verified Purchase:Yes
Probably got a defective pair. Connection kept dropping after 2 -3 seconds on all paired devices.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, October 28, 2024
Hi there Swaroop, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We understand how important the uninterrupted listening experience is to you with your earbuds every day. We would love to help you with this experience and we have provided links to two articles to help you troubleshoot this matter at your convenience. We have also provided links to the Samsung Support Team and warranty information for your device if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
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Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: Benjamin
from Reno, NV
Expertise:Expert
Verified Purchase:Yes
Earbuds are easy to use clear sound long battery life sound quality is good easy to use phone quality and music quality are good as well
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Response from Samsung USBy Social Commerce, November 14, 2024
Hi Benjamin, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We are thrilled to hear you are loving the usage and listening experience with your new earbuds. We have provided a link to the full device manual and Samsung Support Team if you are interested in additional features that may further enhance your experience. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Product Manuals
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Written by a customer while visiting Samsung US
Posted by: Ariel
from Missouri
Verified Purchase:Yes
Love these! They have great sound and they fit in my ears and stay put. Everyone's ears are different and most times buds fall out of my ears (which is why I usually prefer the over ears headphones), but these stay in place. I love how easy it is to switch between galaxy phones with them (I have a galaxy phone for personal and another for work).
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Zjl23
from Canton Ohio
Expertise:Intermediate
Verified Purchase:Yes
The sound and comfort of these earbuds is excellent. I only wear them to workout and take and occasional call but they function flawlessly. They have never fallen out either as some others have stated. I will say the FE model maybe a touch more secure but the better sound is easily worth that small or non-existent trade off. Battery life seems great but I never tested it. 4 or 5 hour and a half sessions and case still had a green light. What more can you ask for.
Value
5
Written by a customer while visiting Samsung US