Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6 out of 5
4.6
(6,410 Reviews)
Open Ratings Snapshot
Rating breakdown 6,410 reviews
5 Stars
4,712
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product. 
(
270 out of 375
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
5 out of 5
5
Excellent buy
on October 11, 2024
Posted by: Cami
from Miami Florida
Expertise:Expert
Verified Purchase:Yes
Noise cancelling,360° surround, they have a perfect fit, very comfortable to wear.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love my buds
on October 11, 2024
Posted by: Cami
from Miami Florida
Expertise:Expert
Verified Purchase:Yes
Excellent sound, noise cancelling and the 360° is awesome.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Hasta ahora me han funcionando muy bien
on October 12, 2024
Posted by: Diiana02
from Yonkers-ny
Expertise:Expert
Verified Purchase:Yes
Igual que en la foto y el estuchito es morado tambien. Por ahora estoy satisfecha con mi compra
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Sounds is great but uncomfortable
on October 13, 2024
Posted by: Seanne
from Richmond, VA
Expertise:Intermediate
Verified Purchase:Yes
The sound is great and the noise canceling is perfect. I just really wish the in-ear sensor was flush with the bud instead of inset because it scraped the top of my ear canal openings and it was pretty painful every single time I wore them. I returned and went back to my old buds 2.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, October 15, 2024
Hello Seanne, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We completely understand how frustrating it is to have a brand new device that is not comfortable for prolonged use and wear. We have provided a link to an article to help you with the placement of your earbuds for a comfortable and secure fit. We have also shared a link to the Samsung Support Team if you would like to discuss your experience further and discover any options that may be available for a resolution. We appreciate you being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Comfort
on October 14, 2024
Posted by: Chaney
from Missouri
Verified Purchase:Yes
Fit comfortable in the ears for long periods of time.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome product!!
on October 16, 2024
Posted by: Lorelei
from Lima, Peru
Expertise:Intermediate
Verified Purchase:Yes
I'm impress with the life time of the battery of my buds2, unique perfomance of audio quality and very luxury presentation, love it!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Ouch
on October 17, 2024
Posted by: RGreen80
from Macon, GA
The sound is great. I love that I can use hand gestures to pause/play videos, mute notifications, reject calls, etc. I can also control them through my Samsung watch 7. It's great that they recognize when they are in your ears as well.
With that being said, I have went back to the earbuds I was using before buying these. The way they're made, they've rubbed my ear raw. It's not the tip, I've tried them all. It's the actual earbud. They're too painful for me to wear.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, October 18, 2024
Hey there RGreen80, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We love hearing how much you enjoyed the audio quality and software capabilities of your earbuds, and we would love to help you troubleshoot a comfortable fit. We have provided a link to an article to help you with the fit, and recommend performing a fit test. We have also provided a link to the Samsung Support Team if this experience continues and you would like to explore additional options available to you. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
bad design they hurt my ears
on October 18, 2024
Posted by: mike s
Expertise:Expert
Verified Purchase:Yes
they hurt my ears. i wish they had ear wing tip like buds fe, features of buds pro 2 and design of buds fe. thats what samsung should make...for buds4pro
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, October 18, 2024
Hey there Mike S, thank youf or your feedback on your Samsung Galaxy Buds2 Pro. We understand how frustrating it is to have your usage interrupted trying to find just the right fit. We would love to help you with this matter, and have provided a link to an article to help you with the placement. We also recommend a fit test be performed while you are wearing your earbuds and connected in the Samsung Wearables App. Lastly, we have shared a link to the Samsung Support Team. You can reach them directly through chat to get assistance in troubleshooting and aligning your device to your usage needs. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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