Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,410 Reviews)
Rating breakdown 6,410 reviews
5 Stars
4,712
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Posted by: Music lover
from New York
Verified Purchase:Yes
Very good quality and sound very happy with these!
I would recommend this to a friend!
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Robynn
Expertise:Expert
Verified Purchase:Yes
These have great sound but only 5 hours of battery, so I returned them. You'd think with expensive earbuds they would have longer battery life.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
5
Value
3
Response from Samsung USBy Social Commerce, October 8, 2024
Hello Robynn, thank you for sharing your thoughts about your Samsung Galaxy Buds2 Pro with us. We understand how valuable the lasting battery life of your earbuds are to you every day. We have some great resources available to help you with the battery life of your device, and have linked below for your convenience. We have also provided a link to the Samsung Support Team if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Rich
from Tennessee
Expertise:Intermediate
Verified Purchase:Yes
The sound of the movies I watch while using these is incredible. Clean. Crisp. Clear. Perfection. It's like sitting in a Surround sound theatre! The fit is excellent and the color is great.
Might be in need of the Buds3 Pro now, lol.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This are not for me
on October 4, 2024
Posted by: Da Girl
Does not stay in my ear. I'm disappointed with this version.
Response from Samsung USBy Social Commerce, October 10, 2024
Hi Da Girl, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We understand how valuable the fit of your earbuds are to you every day, and we would love to help you troubleshoot this matter to have the best experience possible. We have provided a link to an article to help you with the placement of your earbuds, and recommend doing a fit test with your earbuds while connected in the Samsung Wearables App. We have also provided a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Alejandra
from Texas
Expertise:Beginner
Verified Purchase:Yes
The best headphones I've ever had. They isolate sound when needed.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Hitro
from Michigan
Verified Purchase:Yes
This buds are very good IF you have a Samsung phone like me. It has a lot of features and I really like it. Comfort wise I think I should test it out a bit more with different size tips as the current/default ones keep falling off after a pretty decent time in the ear.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Paul
from Queens NY
Verified Purchase:Yes
Amazing Sound and fit. I bought it for my daughter because of the color and the prior reviews. We're glad we did
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Anonymous
Expertise:Expert
Verified Purchase:Yes
These buds are a perfect fit and have great range.
I would recommend this to a friend!
Features
5
Written by a customer while visiting Samsung US