Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,410 Reviews)
Rating breakdown 6,410 reviews
5 Stars
4,712
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
5
Buds 2 Pro
on September 8, 2024
Posted by: Amelia
[This review was collected as part of a promotion.] These are the best earbuds I have owned so far.
I appreciate how they connect with my Samsung phone and they notify me when a message comes through. The touch controls are very easy to use and are responsive to my touch.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Buds2 Pro are just, perfect
on September 8, 2024
Posted by: Ephrem
[This review was collected as part of a promotion.] Genuinely, one of the best products I have ever purchased. The noise cancelling is incredible, blocking out any unwanted noise, the transparency mode is incredible too, and the battery life is incredible. There's no faults to it, they're just incredible.
Value
5
Written by a customer while visiting Samsung US
Posted by: S Ollivant
from Fairfax, VA
Expertise:Intermediate
Verified Purchase:Yes
I love these. I decided when I got a new phone to get new ear buds to go with it. I am so glad I did - these little things are comfy in my ears and have great sound. They do well with fast paced walking on rugged terrain - I don't run, but I do hike. I had no issue with them falling or even coming loose in my ears.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Chloe
from 94564
Verified Purchase:Yes
Works great for calls and music. Happy I made the choice to go Pro
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
In one ear, and out the other
on September 19, 2024
Posted by: xXblackraveXx
Expertise:Intermediate
I really wanted to love these. They fit perfectly in one ear but constantly fall out of the other. No matter how I try to adjust them it won't stay. The ear buds don't come with different size attachments. So I'll will have to send them back sadly.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Posted by: sanmanbob
from Tampa FL
Verified Purchase:Yes
Pretty cool buds but not made for working out in the gym.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Nicole
Expertise:Intermediate
Verified Purchase:Yes
These are always falling out my ears but now I've waited to long and can't return.
No, I would not recommend this to a friend.
Performance
3
Design
1
Value
2
Response from Samsung USBy Social Commerce, September 23, 2024
Hi there Nicole, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We completely understand the frustration that must be felt when your listening experience is interrupted by adjustments to the placement of your earbuds. We have provided a link to an article to help you with the ideal placement, and recommend following up with a fit test performed in your Samsung Wearables App. We have also prrovided a link below to the Samsung Support Team to offer additional assistance or answer any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Dani
Expertise:Intermediate
Verified Purchase:Yes
Good sound, noise canceling battery life. Fit slightly good compared to buds pro. Miss the sport lock from previous series. Tried the pro 3 but don't like that fit at all
Value
4
Written by a customer while visiting Samsung US