Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,410 Reviews)
Rating breakdown 6,410 reviews
5 Stars
4,712
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
3
Great at first
on August 26, 2024
Posted by: Ashley123
[This review was collected as part of a promotion.] Case gets dirty and scratched super easy. Also, if the buds get even a little dirty, you can hardly hear out of them.
Value
3
Response from Samsung USBy Social Commerce, August 29, 2024
Hi Ashley123, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how important your earbuds are to you on a daily basis. We do recommend ensuring your earbuds are clean and clear from debris both for your listening experience, and durability of your earbuds. We have provided a link to an article to help you do this with ease. We have also shared a link to the Samsung Support Team if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to clean your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00086123/
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How to clean your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00086123/
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Written by a customer while visiting Samsung US
Customer Rating
5
Best Headphones I have had
on August 26, 2024
Posted by: Samsungisbest
[This review was collected as part of a promotion.] I Bought my Galaxy Buds2 Pro when i bought my Galaxy S23 Ultra. One of the best features is the noise cancelling, I was in the car riding down the highway in the passenger seat and had the windows opened. I plug one bud in then the other and you could hardly hear the loud noise of cars passing by. When i started to play soke misic it was as if i was in a quiet place, i could hear it poud and clear. I would definetly recommend these Galaxy Buds to anyone who is looking for a great pair.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best overall earbuds that I own
on August 26, 2024
Posted by: Chuuzuu
[This review was collected as part of a promotion.] I've used the Buds 2 Pro since they were released and they are as feature packed as they come. I own 3 other brands by either purchases by myself or as gifts from family members. These are the simplest to use, have the best overall combined features, and the best overall sound quality. The nose cancelling is #1 of the 4 TWS ANC earbuds that I own, when I turn on the feature, it doesn't matter what I'm doing, the rest of the world goes silent. Sound quality is better than 2 other sets of buds that I own that cost twice as much also. I love the fact that if I'm in the gym and start a conversation, the buds automatically mute my music, and turn off ANC and turn on ambient sound. I can adjust the level of boost for the ambient sound feature as well (it helps because I've hearing issues for over 25 years) and unlike all the other earbuds that I use, the ambient sound is boosted in real time with no delays. They fit great and are comfortable to wear for several hours. I can't say enough about how much I enjoy using these.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Top-notch, quality headphones!
on August 26, 2024
Posted by: MasterSweet
[This review was collected as part of a promotion.] Great sounding headphones with great noise canceling and ambient modes. Ear tips starting to degrade after daily use following 2 years of ownership but other than that, amazing product! I even convinced my wife to get some after she tried mine!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Buds Pro 2
on August 26, 2024
Posted by: Reba2024
[This review was collected as part of a promotion.] Love the sound quality and comfortability of these buds.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Like my bus in ears
on August 26, 2024
Posted by: Sridhar
[This review was collected as part of a promotion.] I love sound quality f of my bud.... they are excellent.... looks the model they fit nicely....
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Too big, fall out of ears
on August 26, 2024
Posted by: SStein
[This review was collected as part of a promotion.] I read a review that these Pro buds fit better so bought them. Expensive and they are way too big for my ears and they fall out all of the time. I have to regularly push them back in and half the time doing this, hangs up on who I am taking to. My ears are small, I will admit, but nonetheless, I find them frustrating.
Also, people always complain that they can't hear me. Sort of feel like it's money out the door since I will still be looking.
The sound is good, but I primarily use them for work meetings and they don't serve my purpose very well
Value
3
Response from Samsung USBy Social Commerce, August 29, 2024
Hi there SStein, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Buds2 Pro with us. We would love to help you with the ideal fit of your earbuds to help maximize your experience with your device. We have shared a link to an article to help you with the placement and recommend doing a fit test with your earbuds connected to the Samsung Wearables App. We have also shared a link to an article to help you with the call features specifically to have crystal clear quality on your important calls. We have also lastly shared a link to the Samsung Support Team if this experience continues or you have additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
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How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
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Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on August 26, 2024
Posted by: BillyA
[This review was collected as part of a promotion.] The headphones themselves have great sound out the box but get better when using the app to fine the perfect sound profile.the other best feature is the find my headphones feature had to use it twice its precise and the sounds the headphones make so it can tell you their location in hard to see place is great
Value
5
Written by a customer while visiting Samsung US