Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,410 Reviews)
Rating breakdown 6,410 reviews
5 Stars
4,712
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
3
Could be better
on August 26, 2024
Posted by: 828282
[This review was collected as part of a promotion.] Great sound , features and quality but all that's no good if buds keep falling out your ear.
Value
3
Response from Samsung USBy Social Commerce, August 29, 2024
Hi there 828282, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We are so happy to hear you are enjoying the audio quality of your earbuds and enjoying using the features. We would love to help you with the fit of your earbuds to maximize your listening experience. We have provided a link to an article to help you with the placement and would follow that up with a fit test when connected to the Samsung Wearables App. If this experience continues after these measures, please reach out to the Samsung Support Team, linked below, for additional assistance. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Best buds ever
on August 26, 2024
Posted by: Voldemort
[This review was collected as part of a promotion.] Super happy with my new buds is more than I expected.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love these!!
on August 26, 2024
Posted by: Marlz27
[This review was collected as part of a promotion.] I use these headphones so much! They're great for listening to music to binge watching movies and TV shows! The noise cancelation is the best too! I have alot of ear piercings so choosing in ear headphones is hard but these ones are super comfortable and don't bother my piercings at all!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the fit great sound
on August 26, 2024
Posted by: Tinkertoes
[This review was collected as part of a promotion.] I normally hate things in my ears even headphones, but these are super comfortable and the sound quality is amazing. Even when getting a call I can hear the other end crystal clear. Highly recommend.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best ones I've had so far.
on August 26, 2024
Posted by: Jynx916
[This review was collected as part of a promotion.] The Buds pro 2 are super comfortable, stay in, and the noise cancelation works incredibly well. They stay charged for days, and when I do need to charge them, it is done super fast. The Galaxy AI also reads my messages and notifications for me, so I can stay hands free when I'm busy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Sound Canceling!!
on August 26, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] These things are great especially on an airplane while using noise canceling! I haven't tried "Galaxy AI" on these but I am sure it's awesome!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Overall great product
on August 26, 2024
Posted by: Androidguy
[This review was collected as part of a promotion.] The Buds Pro 2 had a seamless connection from the start. Sound quality is great and control settings are plenty. No complaints here!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best pro earbuds out there!
on August 26, 2024
Posted by: MykalSoCal
[This review was collected as part of a promotion.] These earbuds sound great, cancel noise well, and are comfy. They're smart too, with AI features like real-time translations and noise reduction during calls. If you want good sound and fancy features, these buds are worth checking out.
Value
5
Written by a customer while visiting Samsung US