Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,410 Reviews)
Rating breakdown 6,410 reviews
5 Stars
4,712
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
5
Galaxy Buds 2 Pro
on August 12, 2024
Posted by: Mussel7
[This review was collected as part of a promotion.] Great sound quality. I enjoy running and the noise suppression can really help me fall asleep when there is a lot of background noise.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good but not great
on August 12, 2024
Posted by: Giboy346
[This review was collected as part of a promotion.] I love everything about them but I can not use them for prolonged times. They are always falling out of my ears. No matter the size of the tips. This is my only complaint.
Value
3
Response from Samsung USBy Social Commerce, August 19, 2024
Hi there Giboy346, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We are thrilled to hear you are pleased with the audio quality and features of your earbuds. We would love nothing more than to help you troubleshoot the fit of your earbuds, and have provided a link to an article to help you with the optimal placement. We also recommend performing a fit test with your earbuds and connected to the Samsung Wearables App. Lastly, we have provided a link to the Samsung Support Team if this experience continues. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
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Written by a customer while visiting Samsung US
Customer Rating
5
BUDS 2 PRO
on August 12, 2024
Posted by: Unclepee
[This review was collected as part of a promotion.] Galaxy AI
These buds are superior to many other ear bud products on the market. The sound quality is awesome and the Google Assistant is useful when using these buds.
These buds are superior to many other ear bud products on the market. The sound quality is awesome and the Google Assistant is useful when using these buds.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the Ultra Series
on August 12, 2024
Posted by: R4murphy
[This review was collected as part of a promotion.] I replaced my Ultra S22 Ultra. The S24 Ultra is a beast! Longer battery life, better camera and the AI features have become a daily use!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
This product wasnt loud enough
on August 12, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] Low sound output quality for me plus the right ear bud stopped working and dosent charge! Galaxy AI
Value
1
Response from Samsung USBy R&R Team, January 3, 2025
Thank you for sharing your feedback on the Galaxy Buds2 Pro! We appreciate hearing from our valued customers! The Buds2 Pro features AI assistance right in your ear, Intelligent Active Noise Cancellation, Enhanced 360 Audio, and a secure, comfortable fit. We hate to learn that one of your earbuds may not be charging. To help you with this, please ensure you're using a Samsung-approved charger, like the included USB cable or a compatible wireless charging pad, and that the case is positioned correctly in the center of the charging pad. Check for any nearby objects that could be interfering with charging, and confirm that the earbuds are seated properly in the case. It’s also important to inspect the charging contacts for cleanliness and make sure earbud tips or wing tips are correctly attached. Additionally, verify the charging case’s indicator light and examine all components for any signs of damage. If you need further assistance, we recommend contacting us Samsung Support. We hope this information helps! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Greater than airpods pro in every way
on August 12, 2024
Posted by: dtomar11
[This review was collected as part of a promotion.] I have a habit of wearing headphones in my sleep and this earbubs does not disappoint. I have airpods pro before this and they do not works at their full capacity with a android phone. They works wonderfully with my s24 ultra and have better sound quality than airpods pro. Airpods pro starts heating after constant usage but this does not. Good Noice cancellation as well. I fly frequently this works good on airplane and survive whole as well. After some time who will not even notice that they are in your ear. Great product will definitely recommend.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my new Galaxy Buds Pro2.
on August 12, 2024
Posted by: Jim4JC
[This review was collected as part of a promotion.] The sound is rich and clear and has a good amount of base that does not drown out the vocals. I also like the new features such as voice detect. Excellent battery life and sleek design make these the best earbuds I've owned.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Shouldn't Be This Average
on August 12, 2024
Posted by: Momiji
[This review was collected as part of a promotion.] The Buds2 Pro is a just an average pair of wireless earbuds that does the basic well, but not enough to really appreciate it. The market is filled with great noise-canceling earbuds made by competitors. Samsung needs to prioritize their audio wear products like they do for their phones and TVs. Galaxy AI is neat, but not an essential.
Value
3
Response from Samsung USBy Social Commerce, August 19, 2024
Hello Momiji, we appreciate you taking time out of your day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how important your earbuds are to you every day, and we are always happy to help our customers troubleshoot any frustration they may be experiencing. Without knowing what features are causing this experience for you, we have provided a link to the full device manual and the Samsung Support Team. These resources can help you best align the settings and features to your preferences. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US