Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,410 Reviews)
Rating breakdown 6,410 reviews
5 Stars
4,712
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
5
Amazing earbuds
on August 12, 2024
Posted by: Kiie56
[This review was collected as part of a promotion.] These earbuds are the best I have ever used. The ability to customize the sound is a significant advantage, as I am quite particular about how my music sounds. Whether in transparency mode or noise cancellation, the sound quality is exceptional. Additionally, these are the only earbuds I have found that fit comfortably in my ears without causing any discomfort.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best buds!
on August 12, 2024
Posted by: Chabelybb
[This review was collected as part of a promotion.] Super convenient. I love to use them on a daily basis. They are great if you want to block the noise!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great headphones!
on August 12, 2024
Posted by: Queenb
[This review was collected as part of a promotion.] I loved my headphones - the best noise cancellation and the sound quality was unmatched. Unfortunately, mine stopped working within the first few months, but I was using them every day until then.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Buds Pro 2
on August 12, 2024
Posted by: Bass2Bass
[This review was collected as part of a promotion.] Great working buds. Wish the noise cancelling was a little better. Wonder will "Galaxy AI" improve on this?
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Sounds awesome
on August 12, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] Galaxy Ai love then sounds amazing and quality built
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good quality, poor fit
on August 12, 2024
Posted by: Shawn23d
[This review was collected as part of a promotion.] Pros: Sound quality, functionality for pauses/skipping. Galaxy AI is great.
Cons: Very poor fit. I actually swap the buds, I wear the left bud in the right ear and right bud in left ear because that is the only way they stay in my ear.
Value
3
Response from Samsung USBy Social Commerce, August 20, 2024
Hi there Shawn23d, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We are so happy to hear you are pleased with the audio quality and functionality of your earbuds. We have provided a link to an article to help you with the ideal placement for a secure fit, and recommend doing a fit test while wearing your earbuds and connected to the Samsung Wearables App. We have also provided a link to the Samsung SUpport Teeam if you would like assistance with any aspect of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
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Written by a customer while visiting Samsung US
Customer Rating
5
Great headphone very durable
on August 12, 2024
Posted by: Machinist
[This review was collected as part of a promotion.] As stated the headphones are very durable normally I get about 3 months out of a set of headphones so far 7 months and still sound as good as the day I got them
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Would love more features on them.
on August 12, 2024
Posted by: Lacking
[This review was collected as part of a promotion.] I wish I could raise and lower the volume on the headphones without having to do it on my phone.
Value
3
Response from Samsung USBy Social Commerce, August 20, 2024
Hi there, thank you for taking time out of your day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We completely understand how important specific features of your device are to you every day. We have shared a link to the full device manual to help you adjust any of the settings to best align to your preferences. We have also shared a ink to the Samsung Support Team if you have questions or would like assistance with any of your Sasmsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US