Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,410 Reviews)
Rating breakdown 6,410 reviews
5 Stars
4,712
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
5
Simply Amazing! Specially the surround sound
on July 29, 2024
Posted by: Najam1
[This review was collected as part of a promotion.] Amazing sound specially the surround sound when watching videos
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointing Experience with Galaxy Buds2 Pro
on July 29, 2024
Posted by: IBRAHIM
[This review was collected as part of a promotion.] I had high expectations for the Galaxy Buds2 Pro, but my experience has been disappointing. Here’s why:
**Fit Issues:** The buds keep falling out, making them unsuitable for active people. Despite trying different ear tips, they just don’t stay secure during workouts or even light activities.
**Connectivity Problems:** The Buds2 Pro frequently disconnect during use, even when my device shows they are connected. I often have to manually disconnect and reconnect, which can be frustrating, especially when it happens multiple times during a single call.
**Not Worth the Price:** Given these issues, I don’t think the Galaxy Buds2 Pro are worth the price. For the cost, I expected better performance and reliability.
Overall, I cannot recommend the Galaxy Buds2 Pro, especially for those who lead an active lifestyle or need reliable connectivity.
Value
3
Response from Samsung USBy Social Commerce, August 7, 2024
Hello Ibrahim, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We completely understand how important specific features of your device are to you every day, and we would love nothing more than to help you maximize your experience with your earbuds. With regards to the fit, we have provided a link to an article to help you with the optimal placement of the earbuds, and we recommend performing a fit test while wearing the earbuds and connected in the Samsung Wearables App. For the connection we have provided links to two articles we have available to troubleshoot this matter at your convenience. Lastly, we have provided a link to the Samsung Support Team if these experiences continue with your device. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Good product, the sound is very good
on July 29, 2024
Posted by: Iamagunner247
[This review was collected as part of a promotion.] It connects automatically, reads out callers name. It also informs me about my text messages
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best earbuds for my cellphone
on July 29, 2024
Posted by: oceanic0809
[This review was collected as part of a promotion.] I've used other bluetooth earbud brands, and the Samsung Galaxy Buds2 Pro was the only brand that had consistent clarity for me and the other person. When I take them out of the recharging case my Samsung phone automatically connects with them, or prompts me to turn on the bluetooth. For calls it's good. For movies and videos I have to turn the volume up more so than others. Fit is a little loose but comfortable. If I move around it has tendency to want to drop out. The battery life is also longer throughout the day than other brands. Overall, I think they are worth 5 starrs.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my earbuds!
on July 29, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] I use my ear buds for listening to music and I love how they fit my ear (I easily get irritated but these don't bother me at all. I also like that I can change my settings and view guide in my Samsung wear app.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the sound!
on July 29, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] I love using my Samsung earbuds too help me not think of my pain and also I love listening to podcasts and music.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
BEST BUDS
on July 29, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] These samsung buds are the best! Samsung buds are quick to connect to your phone and so clear ! Charging is easy and fast! Galaxy AI capable, I take these everywhere and use them everyday!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy Buds 2 Pro Review
on July 29, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] **Rating: ★★★★☆ (4.5/5)**
Design and Comfort
The Samsung Galaxy Buds 2 Pro have significantly upped the ante in terms of design and comfort. They feature a sleek, minimalistic look that is both modern and stylish. The buds are lightweight and compact, making them extremely comfortable for prolonged use. The ergonomic design ensures they fit snugly in the ear, reducing the chances of them falling out during workouts or daily activities. The matte finish not only adds to the aesthetic appeal but also helps prevent fingerprints and smudges.
The Samsung Galaxy Buds 2 Pro have significantly upped the ante in terms of design and comfort. They feature a sleek, minimalistic look that is both modern and stylish. The buds are lightweight and compact, making them extremely comfortable for prolonged use. The ergonomic design ensures they fit snugly in the ear, reducing the chances of them falling out during workouts or daily activities. The matte finish not only adds to the aesthetic appeal but also helps prevent fingerprints and smudges.
Sound Quality
Sound quality is where the Galaxy Buds 2 Pro truly shine. Equipped with coaxial two-way speakers, they deliver rich, immersive audio with clear highs, robust mids, and deep bass. The sound profile is well-balanced, catering to a variety of musical genres. Samsung has also integrated 24-bit Hi-Fi audio support, which offers an incredibly detailed listening experience, provided you have a compatible device and source.
Sound quality is where the Galaxy Buds 2 Pro truly shine. Equipped with coaxial two-way speakers, they deliver rich, immersive audio with clear highs, robust mids, and deep bass. The sound profile is well-balanced, catering to a variety of musical genres. Samsung has also integrated 24-bit Hi-Fi audio support, which offers an incredibly detailed listening experience, provided you have a compatible device and source.
Noise Cancellation
The active noise cancellation (ANC) on the Galaxy Buds 2 Pro is top-notch. It effectively blocks out ambient noise, allowing you to focus on your music or calls without distraction. The ANC has three levels of intensity, which can be adjusted based on your environment. Additionally, the ambient sound mode is quite intuitive, letting in just the right amount of outside noise when ne
The active noise cancellation (ANC) on the Galaxy Buds 2 Pro is top-notch. It effectively blocks out ambient noise, allowing you to focus on your music or calls without distraction. The ANC has three levels of intensity, which can be adjusted based on your environment. Additionally, the ambient sound mode is quite intuitive, letting in just the right amount of outside noise when ne
Great for the price!!! Would not trade them for the world.
Value
5
Written by a customer while visiting Samsung US