Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,410 Reviews)
Rating breakdown 6,410 reviews
5 Stars
4,712
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
5
Great sound cancelling and translation
on July 29, 2024
Posted by: Sstwentyfour
[This review was collected as part of a promotion.] Galaxy AI has been a fantastic addition. Being able to translate live is unmatched
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good but could be better
on July 29, 2024
Posted by: Grace87
[This review was collected as part of a promotion.] I was amazed the first time I tried this product. The sound quality was great...at the beginning. After about 6 months the sound in the right earbud became quiet. It was upsetting but the left one works perfectly fine so I still use it.
I love the touch features for pausing and volume control. I like having them in just to drown out some noise. The active noise canceling could be better but good enough for what I use them for. The fit nice and the app helps you see if you should change e the earth.
I really like the earbuds just wished the right one worked better.
I love the touch features for pausing and volume control. I like having them in just to drown out some noise. The active noise canceling could be better but good enough for what I use them for. The fit nice and the app helps you see if you should change e the earth.
I really like the earbuds just wished the right one worked better.
Value
3
Response from Samsung USBy Social Commerce, August 6, 2024
Hey there Grace87, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We understand how important the fully immersive listening experience is to you every day, and the full volume and audio quality of both earbuds being vital to that experience. We have provided a link to an article to help you with the audio of your earbuds. We have also shared a link to the Samsung Support Team if this experience continues and you'd like to review all options available to you to resolve this experience. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
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No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4
Good product for the price
on July 29, 2024
Posted by: Martes13
[This review was collected as part of a promotion.] They are overall a really good earphones and fit and sound nice. Only issue I have with them is that the audio shifts around and no update has been able to resolve the issue. I use them daily for the gym, errands, and when traveling.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy buds pro2
on July 29, 2024
Posted by: jamesd
[This review was collected as part of a promotion.] Galaxy Al, buds pro2. Has wireless charging and can plug in to charge. If you have a samsung tv, you can link bluetooth including sansung DEX. Overall, good product and comes with 3 different ear bud attachments to what fits best.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Perfect for my needs, except.....
on July 29, 2024
Posted by: ALWZL84AD8
[This review was collected as part of a promotion.] I love everything about them from the color (lavender) to sound quality, to touch controls.
I use them for video & audio streaming, as well as live interactions in social media.
Unfortunately, they fall out regularly with any jaw movement other than talking or just walking around because they're too bulky for my small concha.
I'm only able to use them around home when I'm sitting and not eating anything.
I use them for video & audio streaming, as well as live interactions in social media.
Unfortunately, they fall out regularly with any jaw movement other than talking or just walking around because they're too bulky for my small concha.
I'm only able to use them around home when I'm sitting and not eating anything.
Value
3
Response from Samsung USBy Social Commerce, August 6, 2024
Hello ALWZL84AD8, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We couldn't be happier to hear you are pleased with the appearance and audio quality of your earbuds. We would be thrilled to help you with the fit of your earbuds to help you have the best experience possible. We have shared a link to an article to help you with the placement in your ears, and a link to the Samsung Support Team if this experience continues. We also recommend a fit test be performed while you are wearing the earbuds and connected to the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
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How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Best earbuds
on July 29, 2024
Posted by: Nayuta
[This review was collected as part of a promotion.] The Samsung Galaxy Buds 2 Pro are an exceptional pair of wireless earbuds that deliver an outstanding audio experience. From the moment you put them on, the sound quality impresses with rich bass, clear mids, and crisp highs, providing an immersive listening experience. The active noise cancellation is superb, effectively blocking out ambient noise, making them perfect for commuting or working in noisy environments.
Comfort is another highlight; the ergonomic design and lightweight build ensure a snug fit, even during extended use. The touch controls are intuitive and responsive, allowing easy access to playback and volume adjustments. The battery life is impressive, offering hours of playback on a single charge, and the quick charge feature is a lifesaver for those on the go.
The Galaxy Buds 2 Pro also excel in connectivity, with seamless pairing and a stable Bluetooth connection. The addition of water resistance adds durability, making them suitable for workouts. Overall, these earbuds offer a premium experience at a competitive price, making them a must-have for any audio enthusiast.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Has wonderful features.
on July 29, 2024
Posted by: BreAnne
[This review was collected as part of a promotion.] I use the. Uds when working out at the gym and when needed to make calls while driving.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
ANC works great, fit needs work
on July 29, 2024
Posted by: RhinoVirus86
[This review was collected as part of a promotion.] Galaxy AI, I'm not sure if these work with the Galaxy AI.
Value
4
Written by a customer while visiting Samsung US