Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,410 Reviews)
Rating breakdown 6,410 reviews
5 Stars
4,712
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
3
Amazing sounds if they can stay in ear
on July 29, 2024
Posted by: Melacanth
[This review was collected as part of a promotion.] I've been a life long samsung fan, recently my 1st generation buds stopped working (testament to samsungs great quality that they lasted so long and survived so much abuse) so I decided it was finally time to upgrade, I wish I hadn't.
These things won't stay in your ear, unlike the 1st generation there are bo wings to help secure them in, you have to shove them in your ear and hope they stay in. Even sitting down just listening to music they slip out. I've tried all the earbud sizes included and nothing helps.
When they do stay in the quality is amazing, the battery life is impressive and the feel is great.
I hope samsung goes back to adding the wings, there's no point in making these water proof if you can't even run with them without them slipping out.
Value
3
Response from Samsung USBy Social Commerce, August 2, 2024
Hi there Melacanth, thank you for sharing your experience with your Samsung Galaxy Buds2 Pro with us. We love hearing you are pleased with the audio quality and feel of your earbuds. We would be more than happy to help you with the fit to help enhance your overall experience. We have shared a link to an article to help you with the placement for an ideal fit. We also recommend performing a fit test with your earbuds while connected in the Samsung Wearables App. We have also shared a link to the Samsung Support Team if this experience continues and you would like to discuss this matter further. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
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How to wear your Samsung earbuds
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Written by a customer while visiting Samsung US
Customer Rating
5
Amazing headphones
on July 29, 2024
Posted by: Superneo
[This review was collected as part of a promotion.] This headphones I love it because it's has excellent sound and perfect size for your ear, Additionally the price is the best part
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great sound
on July 29, 2024
Posted by: Easter
[This review was collected as part of a promotion.] Galaxy AI is a great feature. Sound on the buds is amazing and the fit in the ear is great also.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Buds I've owned yet
on July 29, 2024
Posted by: TragicNewPatek
[This review was collected as part of a promotion.] Compared to my first set it's night and day difference. The quality of sound is amazing, the sound defening feature is awesome. I love that I can tune and use different modes too.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great sound quality
on July 29, 2024
Posted by: Jpeets
[This review was collected as part of a promotion.] Great sound quality great battery life hard to use tap function
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing quality
on July 29, 2024
Posted by: MUGOPUPPET
[This review was collected as part of a promotion.] I use my galaxy buds pro2 on a daily basis, I'm either listening to music, talking on the phone, watching videos on YouTube or doing homework. These buds connect seamlessly to all my galaxy devices. They work great with my S22 ultra, smartwatch 5 pro, s9 tablet and my galaxy book3 pro. They even connect to my Samsung smart TV which is incredible. This helps me watch TV late at night when I have a night off from work without disturbing my family. Overall the galaxy buds pro2 are amazing and I'm looking forward to upgrading to the galaxy buds pro3 very soon.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
These are amazing headphones
on July 29, 2024
Posted by: Mattkeat19
[This review was collected as part of a promotion.] I sleep with them in and I run with them in. They feel so secure and I wouldn't buy any other ear buds. So much so that when I accidentally washed them in my washing machine (which they still work in but the active noise isn't as good now) I went out and bought the exact same pair.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great sound and features.
on July 29, 2024
Posted by: Dante303
[This review was collected as part of a promotion.] The Galaxy Buds 2 pro have been great for me and my girlfriend. We both got a pair. We recently went on a road trip and these buds came in handy. The noise canceling was great to either listen to music or watch YouTube. I like the touch features for pausing and the long tap/ hold to change from noise canceling to ambience mode. You can even enable them to adjust volume by double tapping your ears.
I do know they have Galaxy A.I. that enables them to live translate, but I haven't gotten to take full advantage of that feature yet. I look forward to trying it out on the next trip I take. The Buds 2 Pro have been great and I look forward to having them for a long time.
Value
4
Written by a customer while visiting Samsung US