Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,410 Reviews)
Rating breakdown 6,410 reviews
5 Stars
4,712
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Posted by: Suzi R
Verified Purchase:Yes
Sound quality is excellent, amazing fit. However, in the noise cancelling mode, you can hear voices distinctly. In my case, I put the earbuds in to drown out nearby conversations or music I don't like, so it doesn't quite work for me. But it does drown out other noises amazingly! Just drives me crazy that it can't drown out voices.
Response from Samsung USBy Social Commerce, July 12, 2024
Hey there Suzi R, we appreciatee you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We are absolutely thrilled to hear you are enjoying the fit and overall listening experience with your device. We have provided a link to an article to help you with the ANC feature of your device. We have also included a link to the Samsung Support Team if this matter continues or you believe there may be an underlying factor causing this experience. Thank you for being a Samsung customer. -Elizabeth
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
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Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
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Written by a customer while visiting Samsung US
Posted by: rlm8
from SC
Verified Purchase:Yes
The noise cancelling feature works great. It is easy to turn off the noise cancelling when desired. The buds are comfortable and stay in place while walking or exercising. The pause, fast forward, and "rewind" features are handy when listening to audio books. They perform as described.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Dave
from South Carolina
Expertise:Expert
Verified Purchase:Yes
Love these so why not 5 stars? The ambient feature is great for safety around you. While jogging you can still enjoy your music while staying alert to people around you, cars if they are approaching etc AWESOME feature but at a cost. After turning this feature on, the buds only lasted me about 2 hours. I recharged and the same, 2.5 hours. So If I was on a long flight and turned on the other feature, noise canceling, that means I would only have my pods for 25% of the flight? NOT SATISFIED AT ALL WITH THIS. I am forced to use wired noise canceling headphones.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
1
Response from Samsung USBy Social Commerce, July 15, 2024
Hi there Dave, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We are happy to hear you are pleased with the audio quality and different features of your device. We have provided a link to an article about the battery of your earbuds. We have also included a link to the Samsung Support Team for additional assistance if this matter with your battery continues. Thank you for being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
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Samsung Community
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All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Derrick Chaitar
from New Jersey
Expertise:Intermediate
Verified Purchase:Yes
Love how they fit so tight in the ears over the past buds i have owned
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: RaeAnn
Verified Purchase:Yes
Sound is great, but I can't wear them for long as they make my ears hurt.
Written by a customer while visiting Samsung US
Posted by: Jules
from Florida
Expertise:Intermediate
Verified Purchase:Yes
I love them, so much better than the jbl that kept falling out of my ears. However I'm rather disappointed in the fact that, the galaxy buds 3 came out less than 2 weeks after I got these beauties!!! I always ask if there are new ones being released and they claim they didn't know!!! Ohh well!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Walkeverywhere
Verified Purchase:Yes
I love these earbuds, the noise cancelling mode is excellent
I would recommend this to a friend!
Features
5
Written by a customer while visiting Samsung US
Posted by: Kristin h
from Michigan
Expertise:Intermediate
Verified Purchase:Yes
They fit perfect, very soft on the ears and the noise cancelation is awesome! Sound is great as well.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US