Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,410 Reviews)
Rating breakdown 6,410 reviews
5 Stars
4,712
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Posted by: RaElsayeh
from San Diego, CA
Expertise:Expert
Verified Purchase:Yes
I love the quality sound of these buds. The ambient and noise cancellation is very effective as well. Just make sure you have the proper fitting of the cushions of the ear to lock in the sound. The sensors of the buds have such a small space so adjust the settings to your liking depending on the size of your fingers. Example, if you like to control the volume, the sensor is on the edge of the buds towards the bottom so it can get a little tricky between the skip sensor and the volume. Great buds other than that!
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: JDW1
from Beach, USA
Expertise:Expert
Verified Purchase:Yes
Much improved from first edition. Way better fit and sound quality. Great job Samsung!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Brownsville, Texas
Expertise:Expert
Verified Purchase:Yes
Love the look, material and color. Very comfortable to wear. Battery lasts a long time. Very easy to setup.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Snowyreader
from Marland
Verified Purchase:Yes
Great sound quality due to noise canceling and other options for listening to music.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Written by a customer while visiting Samsung US
Posted by: SCDG
from Maryland
Expertise:Intermediate
Verified Purchase:Yes
Good size. Easy to set up. I love it. The color is beautiful. I workout, go on walks, and listen to music/podcasts with it. Good sound.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Viv River
from Atlanta, GA
Verified Purchase:Yes
sound quality is outstanding but ear comfort is subpar compared to previous generation. they stick out of my ears and easily fall out even after changing the size of the in ear gel portion. I could last an entire day with my old galaxy buds but these have my ears aching after an hour of use.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
1
Value
3
Response from Samsung USBy Social Commerce, July 10, 2024
Hi there Viv, we appreciate you sharing your thoughts about your Samsung Galaxy Buds2 Pro with us. We completely understand how important a comfortable fit of your earbuds is to your prolonged usage and enjoyment. We have shared a link below to an article to help you with the optimal placement of the earbuds while wearing for a secure and comfortable fit. We have also shared a link to the Samsung Support Team if you have additional questions or continue to experience this discomfort. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
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How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: DeDe
from Little rock arkansas
Expertise:Intermediate
Verified Purchase:Yes
They are very uncomfortable! I've been trying and trying to get used to them but I just cannot. It may just be my wars but the Galaxy Buds + didn't hurt my ears.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
1
Value
2
Response from Samsung USBy Social Commerce, July 9, 2024
Hi there DeDe, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how important the comfortable fit of the earbuds are to you continuous usage and enjoyment. We have shared a link down below to an article to help you with the optimal placement of the earbuds in your ear for secure and comfortable fit. We have also included a link to the Samsung Support Team if you have additional questions or continue to experience this discomfort with your device. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Flipflops
Verified Purchase:Yes
They aren't as good as the review that I read. If I didn't order them online with such a short window for returns, I would have returned them. They don't cancel noise and the sound isn't crystal clear. They don't stay in my ears.
No, I would not recommend this to a friend.
Written by a customer while visiting Samsung US