Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,410 Reviews)
Rating breakdown 6,410 reviews
5 Stars
4,712
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
5
Amazing sound quality
on April 29, 2024
Posted by: Grewvin
[This review was collected as part of a promotion.] I love these earbuds. I use them every day of the week. The sound quality is amazing!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I hated ear buds, but these are amazing!
on April 29, 2024
Posted by: Femur1
[This review was collected as part of a promotion.] I started using them to work out. I know use them to talk on my phone, shop, listen to my book, and meetings!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great for train rides and motorcycle rides.
on April 29, 2024
Posted by: BIKEBOARD
[This review was collected as part of a promotion.] I use my buds pro2 all the time on the long Trax rides into work and back and on my motorcycle. The noise cancelling works very well. My favorite feature is the volume control by just touching my ears. Great for work. I would like to have a few more inside ear options and after.a very long time they do upset my ears but overall I would give them a 90 out of 100. On my second pair and I bought a set for my son.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Averagely made buds
on April 29, 2024
Posted by: Warriorshah
[This review was collected as part of a promotion.] I primarily bought the buds as I was able to use samsung credits and had it available at cheaper price. I like thw sound quality and that it pairs well with my samsung phone and TV. Features are good regarding noise cancellation and getting immersive sound.
What I don't like is how it fits. Its kinda loose and if you were to run on treadmill it will come out for sure or you would have to keep adjusting it. In stationary positiom, it holds fine. Tried different sizes and none convenient for my ears. So still using it but may change soon
Value
3
Response from Samsung USBy Social Commerce, May 2, 2024
Hello Warriorshah, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We are happy to hear you are enjoying the ease of connection and audio quality of your buds. We have provided links to an article about how to wear your Samsung earbuds to help you with the security of the fit. We also recommend performing a fit test while wearing your earbuds and connected in the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Excelent audio, but...
on April 29, 2024
Posted by: Nachus
[This review was collected as part of a promotion.] I mainly use these to take meetings and calls for work, both on a galaxy phone and on a third party laptop. The voice I hear is about as good as it can get, but I have gotten feedback that other people have trouble hearing me when using the buds' microphone, so I have opted to use the laptop's built-in microphone instead.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Buds Pro 2
on April 29, 2024
Posted by: Darchie
[This review was collected as part of a promotion.] Best sound, highly durable and integrated into all my samsung favorites. Highly recommend.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good all around
on April 29, 2024
Posted by: ShadeFactory
[This review was collected as part of a promotion.] Great sound quality. Active noise canceling and ambient sound while not connected to other devices even. Compatible with most devices including windows pc, xbox and nintendo switch. Great purchase
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Battery defective
on April 29, 2024
Posted by: glopez
[This review was collected as part of a promotion.] They did work awesome but the battery doesn't keep a charge long anymore.
Value
3
Response from Samsung USBy Social Commerce, May 2, 2024
Hello Glopez, thank you for sharing your experience with your Samsung Galaxy Buds2 Pro with us. We are happy to hear you are pleased with the overall usage and features of your device. We would be happy to help troubleshoot the battery of your device to ensure proper functionality. We have provided a link to an article to help you best understand the features and different settings that can affect the battery life. Without knowing how long your buds are lasting on a single charge, what audio profiles you are using, and how long you've owned the device, we have provided a few additional resources. If you are still within a one-year period of ownership you are still within warranty for your device, and we have linked the warranty information below. We have also provided a link to the Samsung Support Team to offer troubleshooting and warranty claim assistance. Thank you for being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US