Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,409 Reviews)
Rating breakdown 6,409 reviews
5 Stars
4,711
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
3
Suboptimal
on February 4, 2024
Posted by: MaternalMess4
[This review was collected as part of a promotion.] I am relatively disappointed with the noise cancellation and lab features of the Samsung Pro to earbuds. They also do not fit well in my ears and easily fall out. The ambient noise feature called this a significant periodic shift in sound and pressure changes within my ear that seems to occur randomly.
Value
3
Response from Samsung USBy Social Commerce, February 5, 2024
Hi there MaternalMess4, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We would be happy to assist you with the features of your device you are experiencing frustration or difficulty with. We have provided a link to an article about using the ANC feature of your device. We have also provided an article about the optimal placement of your buds in your ear for the security of your fit, or you can perform a fit test while wearing the buds and connected in the Samsung Wearables App. Lastly, we have provided a link to the Samsung Support Team for additional assistance if preferred or necessary. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Excellent sound amd love the features
on February 4, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] The buds 2 pro have excellent sound quality amd I love the convenience of switching between tablet and phone without having to constantly repair the devices.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Big sound, small device
on February 4, 2024
Posted by: Heavinann
[This review was collected as part of a promotion.] These are very small. The touch feature is great honestly. I love how it pauses music and shows when it is taken out of my ear. The sound quality is absolutely amazing and I love how it is customizable. The only real complaint i have about it is that although they are small, my inner ears must be the smallest because they are still too big for mine and It is very uncomfortable. Other than that, they are absolutely wonderful.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on February 4, 2024
Posted by: Jwilly
[This review was collected as part of a promotion.] I use these primary for the gym and they are excellent. Noise canceling is effective and the sound muting during speech is wonderful. They feel lighter than the first version and sound better than Pixels. Great integration with Samsung products as well but that is just a bonus.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
What's up Buds
on February 4, 2024
Posted by: Theavguy
[This review was collected as part of a promotion.] These earbuds have truly transformed my daily audio experience, from music to business calls.
1. Easy Pairing:
Out of the box, the Buds Pro 2 paired seamlessly with my devices, making it a breeze to switch between my smartphone, laptop, and tablet.
Out of the box, the Buds Pro 2 paired seamlessly with my devices, making it a breeze to switch between my smartphone, laptop, and tablet.
2. Outstanding Sound:
These earbuds deliver exceptional sound quality. Whether I'm listening to music, watching videos, or diving into games, the Buds Pro 2 provide immersive audio. The active noise cancellation keeps distractions at bay.
These earbuds deliver exceptional sound quality. Whether I'm listening to music, watching videos, or diving into games, the Buds Pro 2 provide immersive audio. The active noise cancellation keeps distractions at bay.
3. Gaming Mode:
As a gamer, the Gaming Mode impressed me. It eliminates audio lag, enhancing my gaming experience, especially in fast-paced games.
As a gamer, the Gaming Mode impressed me. It eliminates audio lag, enhancing my gaming experience, especially in fast-paced games.
4. Perfect for Business:
The Voice Detect feature has been a game-changer for business calls. When I speak, the Buds Pro 2 automatically lower audio volume, allowing me to engage in conversations without removing them. This feature has made virtual meetings a breeze.
The Voice Detect feature has been a game-changer for business calls. When I speak, the Buds Pro 2 automatically lower audio volume, allowing me to engage in conversations without removing them. This feature has made virtual meetings a breeze.
5. Convenient Controls:
Controlling playback and adjusting volume is effortless with the touch controls. Customizing them through the Samsung Wearable app makes it even more user-friendly.
Controlling playback and adjusting volume is effortless with the touch controls. Customizing them through the Samsung Wearable app makes it even more user-friendly.
In a nutshell, the Samsung Buds Pro 2 have become essential in my daily life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Overall great buds.
on February 5, 2024
Posted by: decaturZ6
[This review was collected as part of a promotion.] I love the sound quality with dynamic setting. The small compact case is another good thing in my book. Long lasting battery. I would say about an hr to fully charge from 0%-1%.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing sound!
on February 5, 2024
Posted by: Loveli2345
[This review was collected as part of a promotion.] Beautiful sound, easy to use and easy to keep clean. So good I purchased a second pair!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best buds since day one
on February 5, 2024
Posted by: Awadley617
[This review was collected as part of a promotion.] I use the buds daily as a headset at work test driving vehicles, as my state is a hands free one. everything I drive is usually loud or broken in some way and so far the galaxy buds are the only thing people can hear me when I use. The noise canceling is amazing in this instance. I have also used the ambient noise amplification for finding air leaks in suspension systems and brakes. Over all they just make my work day significantly easier and better for it.
Value
5
Written by a customer while visiting Samsung US