Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,409 Reviews)
Rating breakdown 6,409 reviews
5 Stars
4,711
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
5
Exceptional Buds
on February 2, 2024
Posted by: Bootsielohan
[This review was collected as part of a promotion.] I am completely in love with my pro buds. I use them everyday at work and home. I work in a warehouse and it's an extremely noisy environment. The surround sound provides such an exceptional listening experience, so much so that once I put my headphones in, it's like everything and everyone disappears. The noise cancelation feature is the best quality to me. Whether I'm watching movies or listening to music, the sound quality is top tier. The ease of use and control I have makes the buds an added bonus. They fit my ears perfectly and I love that I'm able to control the volume, pause my music or show, and answer calls just with a simple tap. I never leave home without them. They sync with my phone and watch, so I can use them either way. These buds are a great investment and I appreciate the make and durability. These Galaxy Buds2 Pro are a must have!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Has great features very durable
on February 2, 2024
Posted by: Samsungdabam
[This review was collected as part of a promotion.] Samsung pros 2 help me concentrate with the noise cancelation and providing the best experience. Working out with the buds has improved my work out activities
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Battery last SO LONG
on February 2, 2024
Posted by: JBLongDrive
[This review was collected as part of a promotion.] I LOVE my buds. They are fantastic for both gaming and watching movies. Also have a great range from primary device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Almost Perfect
on February 2, 2024
Posted by: BudStud
[This review was collected as part of a promotion.] I use my Bud2 Pro with multiple devices, my personal Samsung galaxy, work iPhone and Surface Laptop.
Efforless transition, solid soun quality, effective Noice cancelation and decent fit / comfort.
I'd like to see some design improvements with wide range of colors on option.
Efforless transition, solid soun quality, effective Noice cancelation and decent fit / comfort.
I'd like to see some design improvements with wide range of colors on option.
Value
4
Response from Samsung USBy R&R Team, December 12, 2024
Hey BudStud. Thank you for your feedback! We're glad to hear that you're enjoying the Buds2 Pro and that it works well across all your devices. Your comments about sound quality, noise cancellation, and comfort are greatly appreciated. We also appreciate your suggestion for design improvements and a wider color range. Your insights help us provide you with constant improvements. If you have any further insights or questions, feel free to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
4
Good sound.
on February 3, 2024
Posted by: MrsWolfSkat
[This review was collected as part of a promotion.] Sound was superb but the battery life was not good at all. And every now and then they would echo and I could hear myself talk and that was super annoying but when they worked they was great. They did occasionally hurt my ears but I have really small ear holes and it's hard to find a pair of buds that don't hurt them.
Value
4
Response from Samsung USBy R&R Team, December 12, 2024
Thank you for sharing your experience with the Galaxy Buds2 Pro. The Galaxy Buds2 Pro provides up to 8 hours of playback time per charge, which can be extended to a total of up to 30 hours with a fully charged case. It's great to hear that you found the sound quality superb! It might be worth exploring different earbud tips, as they can often provide a more comfortable fit, especially for smaller ear holes. Sometimes, changing the bud tips can make a significant difference in comfort and sound isolation. While it's unfortunate that they occasionally hurt your ears, we hope you can find the right fit to enhance your experience. When everything works seamlessly, they can truly elevate your listening time! Additionally, to conserve battery life and ensure the earbuds last longer when you need them, remember to keep them in the charging case with the cover closed when not in use, and adjust notification settings using the Galaxy Wearable app on your connected phone or the Galaxy Buds app if you’re on iOS. If you need any further assistance with this or anything else, please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Great Headphones, Sound Quality is outstanding
on February 3, 2024
Posted by: Outofthisgalaxy23
[This review was collected as part of a promotion.] I use these headphones for several different occasions. Stimming from conference calls to podcast to Jamie l. To my favorite music when doing conference calls, I can hear Clearly. I'm heard clearly and background. Noise seems to be placed out creating nicely. When listening to music, bass notes are good. noise Canceling is great. I am able to walk through downtown Kansas City and it'll block out a lot of the noise which is fantastic.
Head tracking is a fun feature. These are comfortable and in my opinion a great upgrade of the previous pro buds. Can't recommend enough.⁷
Head tracking is a fun feature. These are comfortable and in my opinion a great upgrade of the previous pro buds. Can't recommend enough.⁷
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Overall good product
on February 3, 2024
Posted by: AGalaxylover23
[This review was collected as part of a promotion.] The seamless connection could use work when trying to use only one bud I have noticed that the left buds takes far longer to connect to my device than the right one does. The sound quality it good but seems lower when swapping from a video to a phone call or visa versa. Touch for the buds overall is great. The buds fit comfortably in ears without feeling heavy or irritating I find that they are in my ears at all times but are not noticeable battery life could use some attention using one at a time I can normally make the whole day but the only last for around 3-4 hours at a time.
Value
4
Response from Samsung USBy R&R Team, December 16, 2024
Hi AGalaxylover23. Thank you for taking the time to share your thoughts on the Galaxy Buds2 Pro! We appreciate your detailed feedback. We’re glad to hear that you find the sound quality good and that the touch controls work well for you. We acknowledge your concerns about the connection speed when using one bud and the battery life. To address these issues, please ensure that your buds are updated to the latest software version. You can do this by opening the "Galaxy Wearable" app on your phone, connecting your Buds, going to "Earbuds settings," selecting "Earbuds software update," and choosing "Download and install." Make sure your phone is connected to Wi-Fi during this process. We value your input as we continuously strive to improve our products. To help conserve battery power, remember to store your earbuds in the charging case with the cover closed when not in use, and adjust notification settings in the Galaxy Wearable app on your phone or in the Galaxy Buds app if you’re using iOS. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
The proactive noise canceling when I talk is great
on February 3, 2024
Posted by: RIGMACBO
[This review was collected as part of a promotion.] I often use my device at work, as well as when I'm training or preparing for competitions. They work great and fit comfortably in when I'm doing activities.
Value
5
Written by a customer while visiting Samsung US