Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,409 Reviews)
Rating breakdown 6,409 reviews
5 Stars
4,711
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
4
Good sounds/scratches easily.
on December 12, 2023
Posted by: Oasisworker
[This review was collected as part of a promotion.] The buds have a very good sound. The noise canceling works very well. The case itself feels nice However it gets scratched very easily and due to that it no longer looks appealing. Also has a decent fit on one ear but struggles to stay put on another.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great sound, amazing bass for its size
on December 12, 2023
Posted by: Deekay
[This review was collected as part of a promotion.] This is a very versatile pair of earbuds, I use it for everything, music, movies, and gaming. Works with everything.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great update from older versions
on December 12, 2023
Posted by: Nesquick
[This review was collected as part of a promotion.] Buds pro are more comfortable and sound quality is better. They are my go to hearing Device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good features, and easy to use.
on December 12, 2023
Posted by: Unholyn7
[This review was collected as part of a promotion.] I use it when I clean, workout, shop etc. The noise canceling feature is fantastic as well and the seamless transitions are great as well.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome all around
on December 12, 2023
Posted by: Ishy38
[This review was collected as part of a promotion.] I love the galaxy buds. The noise cancelation is very good for ear buds and I love the easy touch controls. I also love the feature that lowers the volume when someone is speaking to you. Makes it so I don't have to take out my buds when I'm working out and talking to someone. All around, best buds in the market in my opinion!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great pair of headphones!
on December 12, 2023
Posted by: Djdwreck
[This review was collected as part of a promotion.] Coming from OnePlus with the OnePlus buds pro, I ended up upgrading to the S22 Ultra and grabbed the Buds 2 Pro. Talk about about an upgrade! From sound quality to active noise cancellation, these buds do it all! I absolutely would recommend these to any samsing user, they beat out the quality of airpods any day of the weak!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good but needs improvement.
on December 12, 2023
Posted by: Meladori
[This review was collected as part of a promotion.] I have had nearly all the different generations of earbuds from Samsung and every generation I notice there's a problem with the left ear bud connecting disconnecting or otherwise having some kind of issue. Also no matter what ear rubber I use they continuously fall out of my ears. Like Samsung but I would avoid these moving forward until they figure out whatever the issue is.
Value
3
Response from Samsung USBy Social Commerce, December 21, 2023
Hi there Meladori, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how important the functionality and fit of your buds are to you on a daily basis. We have provided a few links to articles to help maximize your experience and troubleshoot the difficulty with your left ear bud. We have also included a link to the Samsung Support Team if you have questions or this troubleshooting does not resolve your difficulties. With regards to the fit, we have available foam conform ear tips that offer a more secure fit if you would like to explore this option. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Sync the Samsung earbuds to each other
https://www.samsung.com/us/support/troubleshooting/TSG01218102/
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Sync the Samsung earbuds to each other
https://www.samsung.com/us/support/troubleshooting/TSG01218102/
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Buds
on December 12, 2023
Posted by: Darrin
[This review was collected as part of a promotion.] I use these ear buds everyday at work they are the best ear buds for music and awesome noise canceling I couldn't ask for a better product thanks Samsung for creating a awesome pair of ear buds
Value
5
Written by a customer while visiting Samsung US