Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,409 Reviews)
Rating breakdown 6,409 reviews
5 Stars
4,711
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
4
Buds 2 pros NEED a better finding feature
on November 13, 2023
Posted by: JoanCj1
[This review was collected as part of a promotion.] I have bought 2 pairs of galaxy buds 2 pro because I LOVE THEM but there's a problem that I really wish samsung would fix is that If you lose them in a park for example is almost impossible to finds and I hope that samsung give of the EXACT place where it's located it the upcoming model.but other than that I truly recommend them the Noise canceling and transparency mode are incredible and also the bass.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
great sound, not so great battery life.
on November 13, 2023
Posted by: kthorazine
[This review was collected as part of a promotion.] These are hands down the best sounding earbuds I've ever used, the ANC also works extremely well. They do have so.e drawbacks however, tha main one is that the battery life for both the buds themselves and the case is pretty disappointing, I have been at work or out hiking and had them die on me a few times. The other issue I had is that the included ear tips did not fit very well and I had to order some from elsewhere.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best. Experience. Ever.
on November 13, 2023
Posted by: LydDeetz
[This review was collected as part of a promotion.] I use my buds every single day. With my position at work, there are times I need to tune out the outside world to focus on reports and the noise-cancelling feature has been AMAZING! 10/10 recommend to anyone and everyone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love them
on November 13, 2023
Posted by: JThurmanDC
[This review was collected as part of a promotion.] Great sound. Long battery life. Love the find my feature on my S22 ultra that helps me keep track of my buds.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Seriously the best
on November 13, 2023
Posted by: Samantha
[This review was collected as part of a promotion.] I switched from apple to a Samsung galaxy and when I got the first galaxy buds (live) I wasn't impressed at all. I decided to spend the extra money on the buds 2 pro and I must say we'll worth the money. The bass is awesome the clarity is awesome and the last longer than any ear buds I've ever had!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Doesnt sit well inside of my ear
on November 13, 2023
Posted by: Amynator
[This review was collected as part of a promotion.] For the amount of money spend on these earbuds, they should stay in your ear. I'm not jumping around but do sweat a little and all of sudden you feel movement in your ear and then it's falling around. I do not have small ears so I'm not sure how to proceed
Value
3
Response from Samsung USBy Social Commerce, November 20, 2023
Hey there Amynator, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand wanting to find the perfect fit for your buds. This device should have come with additional silicone tips in a smaller size for you. We also have available on our website foam conform ear tips that are great if you are wanting to use them for exercise. We have provided below a link to the Samsung Support Team below if you did not receive the additional accessories with your purchase. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Great overall but there can be some add on
on November 13, 2023
Posted by: Iontec
[This review was collected as part of a promotion.] I really appreciate the Buds2. The Averill design and the sound quality is great. What I would like to can do is to adjust my volume as the buds. Maybe by sliding over the buds itself?
Furthermore I have the feeling that the voice recognition is not so good. People that I am speaking with find it difficult to hear me...
But as said, overall they are pretty great. It is great to easily switch them between phones and smart watches.
Maybe one more thing to the design: maybe a softer outside on the inside to the ear than just heard plastic. That would have to effects: 1. It is more quite because it fits better 2. You can wear them longer. That's just 2 pros why I would recommend that....
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great sound, very sturdy
on November 13, 2023
Posted by: Mamamia
[This review was collected as part of a promotion.] I have dropped the case for my galaxy buds more than I care to admit and it is still in great shape. The quality of my headphones are great and the sound is amazing. I've had them over a year and use them near daily and they're just as good as the day I first got them. The quality is OUTSTANDING. The convenience of the wireless charging case is also a huge plus. I can just put them down on my wireless charge pad before bed and wake up and they're charged. The noise canceling is great and the ambient sound feature allows you to hear everything in the room without taking out your headphones.
Value
5
Written by a customer while visiting Samsung US